The Office of Student Finance (OSF) worked with ASR-IT and others to send communications to all financial aid recipients informing them to accept their financial aid awards online. OSF has seen an increase in verification and loan documents as students get ready for the new year.
Student Account Assistance staff are busy working on appeals for registration cancellations, the exit interview project, and the move of Third Party Billing to Williamson Hall.
Now that eFAANs have gone out to students, One Stop's phone and email customer traffic has doubled and will continue to increase through September. Last week, counselors answered 2,159 calls and 1,870 emails. Walk-in traffic will significantly increase later in August. One Stop staff are also hard at work finishing up orientation and Welcome Week preparations.