Tech trouble

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If you use ServiceNow, customers may not be receiving the notification that you have resolved the ticket, unless you click the correct button. When resolving a ticket, be sure you click the "Resolve Incident" button and not "Save and Go." The "Save and Go" button should only be used if you're expecting a reply back.

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This page contains a single entry by epaxton published on March 7, 2013 8:30 AM.

People in your neighborhood: Richard Campo was the previous entry in this blog.

Find your niche is the next entry in this blog.

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