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Veterans Services survey results

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University Veterans Services recently sent a satisfaction survey to all students using federal GI BIll benefits during the spring semester. The results of the survey indicated the following:

- 98% satisfaction rate with customer service and the benefits processing time
- 100% satisfaction rate from students who attended New Student Veterans Orientation
- 100% satisfaction rate from students who attended Student Veterans Appreciation Day
- 81% of respondents used the online Veterans Benefits Request form, and 99% reported they had a good experience with the new form

All Student meeting June 16 & 17

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Be sure to mark your calendar for an in person All Student meeting Monday, June 16 and Tuesday, June 17. Representatives from all campuses in the areas of academic advisement, admissions, financial aid, student finance, and student records will hear from University and ESUP leadership and have the chance to work together face-to-face. Output from that meeting will be available afterward.

One Stop closed at 11:30 a.m. Tuesday, June 3

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One Stop will close at 11:30 a.m.Tuesday, June 3 for a staff event. Walk-in, phone, and email service will not be available during this time, although the Helping U desk in STSS will remain open. One Stop will re-open at 8 a.m. on Wednesday, June 4.

New staffing model for One Stop

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One Stop has developed a new staffing model that it hopes to have operational by this summer. The front line of service will be serviced by student workers with One Stop counselors handling the next tier of service. This is a common model in the customer service industry, as well as with other "one stop" models around the nation. The more general types of questions will be handled by student workers while One Stop counselors and Senior One Stop counselors will respond and resolve more specialist types of issues.

Billing due date update

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An email will be sent soon to all students regarding the fall 2014 billing due date change. An announcement will also be included in the Undergraduate and Graduate & Professional Updates. Postcards with the announcement will go out in July, and additional emails will be sent in August. Authorized payers will also receive an email.

Drop deadline extension

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The proposal to extend the drop deadline from 8 to 10 weeks (for Morris, Twin Cities and Rochester) has passed unanimously through the Senate. The next step for approval is the Policy Advisory Committee on May 15.

Used equipment lottery

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ASR has two retired 60-inch Sharp LED TVs available for sale for $250 apiece. The sale will be through an ASR-only used equipment lottery. If you are interested in buying one of them, please respond via the Used Equipment Lottery form by 4 p.m. on Friday, May 2, 2014.

A random drawing will take place Monday, May 5, 2014 to announce the winners. The drawing will occur in Williamson 160, but you do not need to be present at the time to win. Winners will be notified by email. Payment must be made in cash.

Please note the TVs will be sold "as is." This means ASR is selling, and the buyer is buying, an item in whatever condition it presently exists, and that the buyer is accepting the item "with all faults," whether or not immediately apparent.

You may contact Jeremy Todd with questions or to view the equipment before placing your name in the lottery.

OSF updates

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The Office of Student Finance (OSF) is working with the Admissions Office to send financial aid awards to prospective students. The unit is also working on summer financial aid packaging and implementing new processes for budgets and packaging.

The third bill for Twin Cities was due April 16. Students who have not paid their bill are unable to register until it is paid, so Student Account Assistance staff have been busy working with late payers to ensure they can register in time.

Change to fall billing dates

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Beginning fall 2014, billing due dates for tuition and fees will change. Students will be billed approximately two weeks earlier than in previous years. Billing dates for fall 2014 are currently available on the One Stop website. Spring dates will be determined soon.

This change will bring the University in line with current industry standards and allow billing to be more consistent across all system campuses.

GradFest a success for One Stop

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One Stop counselors staffed GradFest in March to provide financial literacy information to graduating seniors. The counselors were happy to report a big increase in the number of students who stopped by even with switching the format of their presentation from a large-scale one to a table with handouts. Altogether, the counselors met with 100 students (averaging 25 students per hour) during GradFest, a great increase from the 40 students who attended presentations last year.

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