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Processing name changes

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New tools are available to help determine what identification is required for students requesting a name change on their academic record. The guides can be found on the ASR website > Work Support & Tools > Work Tools > Name Change Decision Flowchart, Name Change Identification Checklist.

ASR Staff event on Oct. 29

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The fall ASR staff event is Wednesday, October 29 from 8:30-11 a.m. The event will be held in the DQ Club Room of the TCF Stadium and will feature a keynote address from Brigadier General Dr. David Hamlar, an address from Sue Van Voorhis, and a demonstration of the new MyU portal. A full agenda and a bio of the keynote speaker is available here.

The West Bank and St. Paul One Stop Student Services locations will be closed from 8 a.m.-12 p.m. Wednesday, October 29 for the ASR staff event. The Science Teaching and Student Services location will be open with full service.

The Office of Classroom Management (OCM) was recently presented an Access Achievement Award by the Disability Resource center. Here's what the Disability Resource Center had to say about OCM's efforts to ensure that the University's classrooms serve all students:

"We want to recognize the Office of Classroom Management for their attitude toward and pursuit of access. On numerous occasions I've had reason to interact with Classroom Management staff and they have always been ready and willing to help. Even more than being willing, they recognize the importance of access and it shows in their sense of urgency when an accessibility need is raised. I've seen OCM staff drop what they're doing to run and fix a piece of technology in a classroom, and separately, despite the unimaginably complex domino effect, OCM staff have happily and efficiently, rearranged classroom assignments to accommodate accessibility needs. OCM's recognition of the importance and urgency of access are worthy reasons for them to receive this Access Achievement Award."

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You are invited to a brown bag session to hear more about the merit-based performance evaluation system ASR is implementing for civil service and P&A employees. This change is due to a directive from President Kaler and will be implemented during the 2015 review cycle.

Sue Van Voorhis will go over the process and answer questions. Sessions are scheduled for:

  • Wednesday, Oct. 22, 12-1 p.m. - Williamson 160B (OCM Demo Room)
  • Wednesday, Nov. 5, 12-1 p.m. - Fraser B20

Bring your lunch and come hear about the new process!

To learn how you will report absences electronically after the Upgrade, please watch a short 3-minute sneak peek video about the process.

If you are are a full-time civil service or labor-represented employee who earns approved overtime or shift differential, please also watch the sneak peek on electronic time reporting (for overtime and shift differential).

Both electronic processes will offer easy, streamlined, and ink-free ways to report absences and overtime.

ESUP Readiness FCoP

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The IT@UMN community kicked off an important new Formal Community of Practice (FCoP), the ESUP Readiness FCoP. The community has three affinity groups — teams with specific tasks that contribute to the FCoP’s goal — including Change Management, Computer and Device Support, and Tertiary Systems (IDEAA). If you’re interested in being a part of the community, you may wish to attend the second meeting on Thursday, October 2 at 2 p.m. in room 50B of the Humphrey Center.

Graduate Student Services & Progress (GSSP) is undergoing some changes to their staffing and customer service model. These changes will allow GSSP staff to continue to provide exceptional, timely customer service while streamlining points of contact (e.g., walk-in, phone, email).

Effective September 8, GSSP began their new phone answering system, utilizing Auto Call Distribution (ACD) functionality. This allows up to five people to call the main number (612-625-3490) at the same time. If that line is busy, they will will be able to hold to speak to someone on that same line (it won't go to voicemail). Calls will be answered in the order they are received.

Additionally, GSSP will be transitioning out of ServiceNow and into Salesforce. With the transition to Salesforce, there will no longer be "tickets" (incidents) when sending an email to Also, all interactions will now be logged on the student or staff members record for historical reference. Inquiries for GSSP should still be sent to

The Disability Resource Center will be honoring OCM with a 2014 Access
Achievement Award
. The award celebrates OCM staff who go above and beyond to make the University accessible to students, faculty and staff.

HRMS changes for staff

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One of the biggest changes in the University's Human Resources Management System Upgrade from PeopleSoft 8.9 to 9.2, is that employees who currently report their time and absences on paper will instead do so electronically. Supervisors that currently review and approve time or absences will do so electronically by after go-live. In the coming weeks, you will receive periodic messages that will provide more information regarding the upcoming changes, training and how-to resources. Meanwhile, more information including sneak peeks about the HRMS changes are available at The Upgrade Blog.

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