For the past nine months, University business analysts, subject matter experts, and members of functional steering committees have been in IDPs evaluating what PeopleSoft has delivered and what our business requirements are. Read more about all of their hard work and what's up next.
Recently in Projects and Progress Category
On November 11-12, about 60 people from all campuses gathered in Brainerd to lay the foundation for the next phase of the ESUP project. Participants reflected upon the challenges and successes of the IDP (Interactive Design and Prototyping) phase and discussed how best to move forward with creating business process guides and test plans (the next phase). The next phase will require some different approaches to maintain involvement from all campuses, as the process for creating these documents is different. Each of the student workstreams shared major changes that will be occurring to their business process or for their end-users as a result of the upgrade, so discussions about potential integrations can begin.
If you haven't already, take a moment to fill out the 10-15 minute survey for the U's new Enterprise Portal. The deadline is May 20th.
This survey is just one tool to allow the Portal team to begin to gauge the "opportunities" that have been identified so far. They are still listening and collecting, and will continue to do so, so it's important to continue to give them your feedback, ideas, and thoughts. They want to deliver the best possible portal and can only achieve that by hearing from everyone. Please share the survey widely with your networks.
Publish the 2012-2014 undergraduate catalog, that is. If you have a chance, check it out! After months of revamping the look and feel of the archival PDFs, we finally finished. Woohoo!
There is still time to complete your evaluation of last month's internal customer service kick-off event. We have received useful feedback and several good ideas for future resource development. If you haven't already completed the event evaluation, it remains available for your feedback.
The Customer Service Team
It's been almost five years since the launch of the ASR website, and a lot has changed in terms of the technology we have to support our web presence. As a precursor to giving the ASR website a face lift, communications and web staff have separated the content that is truly internal into a separate intranet. (This step is essential before we can revamp our website because the software that currently supports it is no longer feasible to maintain.) They are asking for you to review the test site and see what you think.
Note the custom search bar at the top that allows you to search both the intranet and the current ASR website for content. This means once the Intranet goes live, you should still be able to use it as your first choice to find resources related to your work in ASR.
Please send any feedback on the site to Ingrid Nuttall by Wednesday, October 31.
Once the intranet goes live, the content that is duplicated on the ASR website will be removed, and work will begin in earnest to update asr.umn.edu. Questions about this next phase can also be directed to Ingrid.
On Friday, September 28, 2012, the Office of Information Technology (OIT) updated the University of Minnesota sign-in page. Due to feedback from the University community, the guest account creation and student account initiation links now send users to a new page that provides more detail about how to choose the proper account.
Save the date for the the Enterprise System Upgrade Project (ESUP) Kickoff Event on Tuesday, October 16, at 1 p.m.
The event will begin with an opening session that provides an overview of the project for ESUP team members, as well as managers, University leadership, and other key stakeholders. This will be followed by more detailed sessions specifically for ESUP team members, discussing methodology, roles and responsibilities, and more.
Kickoff planning is underway, and more details about the location and agenda will be shared as they are finalized. For now, staff who will be working on the project full-time should plan to attend from 1 to 4 p.m. University leaders and others not formally on the project team can plan to leave after the opening session or follow the discussions online via streaming video.
With the advent of ServiceNow, many units and teams in ASR are using a central email address to manage work requests. Here are the central email addresses of teams in ASR that have moved to ServiceNow:
Coordinated IT Services Unit (CITSU) -- email@example.com
Web Team -- firstname.lastname@example.org
DARS Support -- email@example.com
Imaging and Files -- firstname.lastname@example.org
Communications -- email@example.com
Beginning August 1, these two groups will be using ServiceNow:
Student Records Training and Support Team -- firstname.lastname@example.org
Student Records Business Analysis -- email@example.com
If you contact a group who is using ServiceNow, you can expect to see more automated email messages from the system. Also, when a team member using ServiceNow writes you back that your request is complete, you should resist the temptation to write back with a "Thank You," as this will re-open the ticket. It's always good to say "Thanks," but send your appreciation in a separate email or by way of a phone call for these groups.
More teams will be hopping on the ServiceNow train in the coming months, so you can expect to see more central email addresses popping up. For more information on ServiceNow, contact Matt Nuttall.