To follow up on the change in communication with OCM, we want to share some tips when communicating via the Service Now ticketing system:
If you have any questions, please email firstname.lastname@example.org or call the Hotline at 5-1086.
- You can expect an auto-reply generated by the system when you email a message to email@example.com or firstname.lastname@example.org.
- We will share any updates via email, and, when resolved, you will receive another auto-generated email from the system.
- After a ticket is resolved, please do not reply to the auto-generated email unless you feel the issue is still not resolved and you need further assistance. While we appreciate your feedback and appreciation, replying just to say "thanks" will unnecessarily reopen the ticket.