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Effective May 16, 2013, Classroom Technical Services (CTS) event support and AV equipment rental services will be discontinued. This will be the only change in services. CTS remains very invested in the design and installation of classroom presentation systems, as well as dynamic digital signage services.

If you have any questions regarding this change, please contact Wanda Marsolek. For future event services and support, CTS recommends working with Audio Visual & Video Resources (AVVR). Contact Tom Anderson at 

CTS first week activities

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During the first week of the semester, Classroom Technical Services visited 385 classrooms to check on room conditions and resolve issues. The technicians met with 146 room users to provide on-the-spot training and orientation to room technology features, answer questions, and troubleshoot any presentation problems instructors experienced.

Upcoming CTS projects

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After wrapping up winter break updates to selected Akerman, Mechanical Engineering, Alderman, and Humphrey classrooms, CTS will focus their energy to full-time work installing technology systems in the new Biomedical Discovery District during spring semester.

CTS pages redesigned

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The Classroom Technical Services (CTS) website has recently undergone a redesign to provide an easier and more efficient way to access information regarding CTS service offerings.

CTS is a unit within the Office of Classroom Management (OCM) that provides clients with high-quality presentation technology services, including design and installation, digital signage, accounts and billing, events services, and maintenance.

Current CTS service offerings will remain the same, but the site itself is much easier to navigate. The redesign has caused the website to be less text heavy and more visually appealing to make it easier to locate information.

The new website also contains updated contact information for each CTS service unit.

Classroom Technical Services busy during winter break

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Classroom Technical Services will be busy over winter break! Several classrooms are scheduled to undergo lifecycle renewal, projector or other equipment replacement, and technology enhancement. Watch for more information on the OCM Projects page as the work is started and completed. The page has recently been updated with the projected 2013 lifecycle renewal plan. If you have any questions, please contact OCM at

Technology room checks

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Classroom Technical Services (CTS) technicians are completing technology room checks during late fall semester. This biannual maintenance provides a classroom technology check-up, catching problems before they become disruptive to classroom users. Items related to the programming, hardware, and technology environment are all given a thorough investigation during the check.

OCM helps expand UMN-TV service

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As reported in the Office of Information Technology (OIT) blog, the Office of Classroom Management (OCM) has joined the UMN-TV partnership to assist interested units and departments make the transition from an individual cable TV contract to UMN-TV. More information can be found at OCM's website.

Housing & Residential Life (HRL) has recommendations for what types of TVs work best with UMN-TV and information about UMN-TV's Online Service (IPTV). The channel lineup is subject to change.

If your department currently pays for an individual cable TV contract, contact Jeremy Todd, director of OCM, to learn more about transitioning to UMN-TV service.

What is a PCC?

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Classroom Technical Services' Projection Capable Classroom (PCC) standard encompasses a set of criteria for the design and installation of technology in classrooms and conference rooms, giving faculty and staff the ease-of-use and reliability needed for classroom technology.

This criteria includes easy-to-use controls and devices, a room and furniture layout that promotes learning, network connectivity, and monitoring of the classrooms by OCM Classroom Support staff.

Faculty help available from OCM rapid response team

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As the semester begins, remember to contact the Classroom Support Hotline at 612-625-1086 if you need assistance with your general purpose classroom. The hotline is available Monday to Friday from 7:30 a.m.-4:30 p.m. Messages left on the hotline after hours are monitored by an on-call Manager.

As an additional service, for the first few days of the semester, OCM technicians will be pre-positioned throughout the Twin Cities campus to provide rapid assistance should any issues arise.

Book us for fall semester!

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Classroom Technical Service (CTS) is now available for presentation technology installation for fall semester. To book CTS to update your departmental classrooms, contact Chuck Bottemiller.