Question: What should I do when someone other than the student calls asking about billing details?
Answer: Billing and other account inquiries can be forwarded to the One Stop Student Services office. In general, billing details are considered private information so unless there is express written permission from the student to share this information, you cannot discuss the specifics of a student account. Sometimes this is difficult to explain to a caller when it seems he/she has the bill in front of him/her. These types of questions provide a great opportunity to discuss the University's "Parent/Guest Access" application with the caller.
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