Replacing Your Comcast Box With a Newer One [Surprised] | Posted at 9:10 PM
I'm not going to lie. When I sat down and waited about 25 minutes to get on Live Chat with Comcast Support to ask them whether we can replace our old cable box with a newer one with HDMI output, I was expecting a laundry list of things to complete. Imagine my surprise, when the support person just said I can bring it to my local office and get it swapped for a new one. I asked the inevitable, "How much does it cost?" and he said nothing, it's free.
Wow. Comcast, you have surprised me.
We had an old DCT6208 and we couldn't watch another program if we were recording one.
At first, they gave us a DCT3412. Why the later versions go down in number I'm not sure. Anyway, that one had a dual tuner, 120GB hard drive, HDMI output, and a SATA connector for an external drive.
The unfortunate thing is that it had trouble displaying HD channels. There are artifacts and corruption galore making them unwatchable. We thought it just might be one channel but it happened to all the HD channels.
We exchanged it the next day and we got the DCH3416! Awesome. This has a 160GB hard drive instead and looks a lot nicer.
HD even looks a bit better, smoother, I think.
Comments
I am sorry about the reception issues. The problem may be caused by a signal issue.
I work for Comcast and I would like to help you. I can reach out to the correct team to get this resolved for you.
If you are interested in my assistance, please send me the phone number on the account.
Thanks for proving the opportunity to assist.
Mark C.
Comcast Corp.
We_Can_help@cable.comcast.com
Posted by: ComcastCares1
On August 21, 2008 6:17 AM
Thanks but as I mentioned, we exchanged it for the new box and that works like a charm.
:)
Posted by: Kamran
On August 21, 2008 7:11 AM
Yup, just got the new box. It is great. They pushed an update on the old one for TIVO that some how fried the on demand and recording services. Work great now.
Comcast by far has the best customer service. Their phone support is easy to use and fast.
Posted by: 0118
On November 29, 2008 1:07 PM
That's funny. I had a rep tell me the same thing and I went into their office in CA and they were completely out of the new boxes. I wasted time and still have an ancient box that doesn't work. I hate Comcast to be honest but glad your situation worked out.
Posted by: Jack
On September 20, 2009 9:35 AM