Divide By Zero - a blog by Kamran Ayub

Thanks for the update on this.

Tyson himself does not purchase the books from sellers on Amazon or Half.com. He is merely the name the automatic purchase system uses....

just turned it over to an accountant and let her set it up. She knows numbers and I know computers. I know this may not help, but I figure it will keep me from getting in to trouble with the IRS.

Why not just confirm shipment & not ship? If everyone does this then NBC will be so buried in A-Z claims it might force them to seek an alternate method of purchasing books. What I don't get is with the shipping cost on Amazon they could save time & money by purchasing new books from Ingram. It is obvious they are only purchasing on Amazon to file A-Z claims & resell the books themselves.

thanks for information , keep writing thanks for sharing :)

I have been meaning to find out more info on this subject earlier in the year but glad I read it today.

You are best off getting a professional in as you do not want to be caught short 5 years down the line and looking over your shoulder when they come knocking.

It is never good for the health

Some of my friends have also had difficulty with this company, but they did get their issues sorted out promptly and professionally. Perhaps it's just a short term issue on their end, which is now being rectified?

I had problems with this company as well. Thanks for clarifying the issues and showing me how to fix the problem.

Its good know about Tyson Motsinger/Nebraska Book Company and some confusions are cleared about Tyson Motsinger.

You know it was important to clear who is Tyson Motsinger and what does he do?

It looks like you have a serious problem, there

He tried his best to clarify his company's position but the question is why people are having issues with them repeatedly.

Thanks for the info. I don't understand why people are having issues with Tyson Motsinger/Nebraska Book Company (it's a bit unprofessional)

I don't believe people are blaming tyson for this stuff.I mean this could happen to anybody.

The reason that large used merch companies like NBC may seem like their cheating people is because they feel that the company is a smaller-time operation and individual books matter. That would be wrong. They own the most used textbooks in the entire U.S. This last season when I worked there, they easily shipped over a million books. Although they have many books, their checking and grading systems are very strict because of their picky *customers*. They are only doing this because they have to make sure that their *customers* want the books. They aren't crooks.

PS- timmy, they are a used book company, 80% of what their customers want is used.

EDIT: I meant they're in the second line and "these sellers" instead of "they" later in the same line.

I would advise getting a professional representation as these things can get legally tricky.

I am just about to launch a product myself so this is great information - thanks!

I am just about to launch a product myself so thanks for the info - it's good to know the pitfalls that you may come across ahead of time.

This is actually really helpful ... we were about to release a book and had a ton of questions this post answered. The "Seller Beware" was a real eye opener.

Thanks!

I have written a book on writing a resume which has been on Amazon for a while. Not knowing how everything worked the 1st time around I have definitely been burned by giving refunds too soon! As I am sure almost all sellers do now do not ever ship without tracking ... its simply not worth it!

I know this specifically deals with Amazon and Half but sellers also need to be aware of these sites "pre-sale" guidelines as there can be some pretty harsh repercussions if sellers try to "pre sell" too early and dont meet timelines.

I experience a lot of problems with that company. Thanks for informing me about their approach and now I know what kind of company they are.

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Yes, I agree with Sam that sometimes companies do things for a reason. We just need to find that out before we decide.

I simply don't believe any of it. I trully think there is a company behind it!

Self publishing is the next venture for me as a marketing consultant. I have been looking at Amazon's Createspace option and this article has helped bring me nearer my goal achievement.

Thanks for sharing dude,

But, are you sure you can't publish his e-mail?

thanks for the information. There are probably things going on that you will never get to the bottom of. Use another company is my advice.

Tyson looks like a very interesting person to me. The book selling business is most competitive but I know it is rewarding too.

yeah sure. While starting the company is not at all the problem but managing the company is the problem

I am interested in learning what kinds of books are purchased by NBC off Amazon and Half? I have a number of books on Internet Marketing, Art Pottery, China, and Collectible Glass that I have been thinking about selling. Is that something NBC might be interested in; or is it text books, or other types of books only?

Thanks,

Paul Woodall

This is actually really helpful ... we were about to release a book and had a ton of questions this post answered. The "Seller Beware" was a real eye opener.

Thanks!

This is actually really helpful ... we were about to release a book and had a ton of questions this post answered. The "Seller Beware" was a real eye opener.

Thanks!

This answers some questions I had.

Well this helps a lot. I think I should go with the self publishing route for my book. Why mess with all of this.

Great it has made me rethink my whole stratedgy on my topic of automotive body parts many thanks.

Being in direct mail marketing, I would think everyone would just correct the order. If a client has a problem with our mailing lists, always work out a deal.

Granted, in some cases a listing page is unavailable for a title, there are title data issues on the site or we'll incorrectly purchase, but each of these occurrences is extremely rare - especially for the types of books we are attempting to purchase.

Almost every company or product will have complaints, so its up to us to determine if the way My Shopping Genie has responded to and corrected the complaints now allows for a solid product and profitable business. We will cover some of the main complaints in regard to My Shopping Genie and how they have resolved them so you can make an informed decision.

It is very clear explanation from Tyson Motsinger about solution of complaint mechanism from buyer who buy book at Tyson Motsinger/Nebraska Book Company.

Regards,
Amin SFI Work at Home
http://www.family-myazaleakid.com/

is is actually really helpful ... we were about to release a book and had a ton of questions this post answered.
Thanks!

Wow why does one have to go through all this headache,seems like no one wants to take the blame for there mess up good post thanks.

I have an ebook I was thinking of having published, but I'm wondering like someone else who posted above, if self-publishing isn't the way to go. You've given me pause for thought. Thanks.

It is actually really helpful, we were about to release a book and a website and had a lot of questions this post answered the most.
Thanks!

Tips given will help lots of people for sure. I hope they take note on the tips and don't take it for granted...

Authors of self-published e-books have the same exact goals. But how does a salesperson meet new prospects and contact them seven times, cost effectively? The options range from a combination of cold calls, follow up phone calls, faxes, yellow page ads, fliers, brochures, post cards, and other traditional methods of marketing. These methods all work, but they can be difficult, time consuming and expensive.

What is NBC simply retailing the books?

It's a quality reminder for all especially for me a newbie in internet marketing. thank you so much
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Any demands included in the letter should be reasonable and clearly stated. Since each situation is unique, there are no hard and fast rules as to what you should expect in the form of a resolution. It is usually safe to ask for whatever you think is fair. Asking for a full refund of the purchase price, plus a free trip to Maui, is a demand not likely to be met.

Great stuff here Tyson. Thanks for the tid bit about yourself!

Wow why does one have to go through all this headache,seems like no one wants to take the blame for there mess up good post thanks.

I am just about to launch a product myself so thanks for the info - it's good to know the pitfalls that you may come across ahead of time.

I had problems with this company as well. Thanks for clarifying the issues and showing me how to fix the problem.

Mercen

Selling books from home is a great opportunity because just about everyone loves to read. Every year more and more books are available. No matter what kind of books interest you, the industry is going strong.

We must continually strive to earn the right to receive our customers business and one significant stride in that direction, is to implement an effective customer care programme.

I would love to know more about him. I like reading books!

There are millions of books available which poses a challenge when wanting to invest your hard earned money in a book - either as a gift, a way of relaxing or, to learn more about a specific subject.

Having a bookshelf full of books and I haven't known what to do with them until I ran across your post. Hmmm maybe I need to pay attention more to how I purchase them. Thanks great information.

In fact, it's quite possibly the most effective form of advertising available to the book writer or information product producer. But to capitalize on the awesome power of word of mouth marketing, you have to create a winning product

Thanks for this post and especially the guidelines. Helpful so that we don't fall victim to this same issue...

So in order to have availability in the stores, you must look at how your book is being distributed. Reviewing your distribution program is a must these days and taking action where necessary may be a factor in the life of your book. One area to definitely check on is to see if your books are returnable.

It's so important to have a good handle on your business - both sides. This is a case study in how a customer experience can make or break a company. Small business owners should take note of this and operate accordingly!

If you consider the incredibly tough economic times for cities and counties throughout our great nation, you can see why it is even more important today for nonprofit book sales to generate as much money as possible.

Some of my friends have also had difficulty with this company, but they did get their issues sorted out promptly and professionally. Perhaps it's just a short term issue on their end, which is now being rectified?

He tried his best to clarify his company's position but the question is why people are having issues with them repeatedly.

I got someone in trouble for returning a book before I inspected if the pages were tampered with or not x_x

valid points and the real reason people go and do things like this is because they can. It really take the edge off fair trade.

Haha! Sounds so familiar, kinda funny now but at the time it wasn't humorous in the slightest!

Matt

They own the most used textbooks in the entire U.S. This last season when I worked there, they easily shipped over a million books. Although they have many books, their checking and grading systems are very strict because of their picky users, One area to definitely check on is to see if your books are returnable.

He tried his best to clarify his company's position but the question is why people are having issues with them repeatedly.

With all the social media interaction and forums today, anyone trying to scam others will be quickly found out.

Why are people are blaming Tyson for this stuff.I mean this could happen to anybody.

Some of us welcomed the opportunity while others shunned the book. Each of us who read the book was transformed into an individual marketing tool. Even those who chose not to read the small book filled with change embracing techniques became advertisers inadvertently. Simply by being exposed to the book on a corporate level had us all talking about the book and of course we took our conversations and reviews outside of our cubicles and work environment.

For those about Fuel Consumption and CO2 emission, we have a calculator for you at jnauto.com. Each car we offer have its consumption values so you can approximate the consumption of your actual vehicle. With more than 120 vehicles, you'll certainly find a car near your one.

I agree with what's being said but at the end of the day the commerciality of the issue will always determine what the outcome will be. People can be greedy. Tyler's not to blame, society is.

I agree with what's being said but at the end of the day the commerciality of the issue will always determine what the outcome will be. People can be greedy. Tyler's not to blame, society is.

thanks for information , keep writing thanks for sharing :)
I have been meaning to find out more info on this subject earlier in the year but glad I read it today.

The time, effort, and cost put into serving repeat customers is minimal in comparison to the cost of finding new customers so take the time to listen to their complaints and then offer reasonable solutions for both parties.

The best way to make dejected customers feel good is by listening to them. This shows that you care. Be friendly, polite, and helpful; and try your best to solve the problem. Even if a problem is not completely solved, the fact that your business did everything to help will make the customer feel much better about it.

In my opinion, not all customers are right, some of the are just too arrogant and being inconsiderate. They should also consider that they are taking to a person, not a machine.

Have to agree with Bradford. I have a retail store an quite a few of upset customers can be off their heads inconsiderate. They fail to understand we only sell the product, not make it.

This is now getting a bit long in the tooth now, clearly Tyson is in the clear.

Agreed, that's enough, let it go.

This incident should be an eye-opener to companies out there and should be a lesson learnt for most of us.

This is very valuable to know, it's so hard these days to tell who you are dealing with and where they are located.

Thats correct, anybody anywhere could open a scam business and rip people off.

Iv been looking for this. and now finally i found one article.. Thank you on this blog.

I think this is just another case of 'read the small print' as most companies expect you to know their policies inside and out before you use them which is not always practical but I understand their logic.

Great article, more please! :-) thanks

It can be really frustrating sometimes when we are selling other peoples goods. However, we must stand behind the what we sell and do what we can to make sure the customers are happy.

Hope good thing will come out of this. And this should be a good example that we all need to be responsible and really own up to our words.

Thank you for the update

Must say that overall I am really impressed with this blog. It is easy to see that you are passionate about your writing. If only I had your writing ability I look forward to more updates.

I've had some similar issues with purchases I've made. Thanks for the post.

After nearly two years of abiding to strict budgets, consumers are now ready to splurge on a big ticket item such as a novels, and dealers are being encouraged to take advantage of this big spending nostalgia.

I have an ebook I was thinking of having published, but I'm wondering like someone else who posted above, if self-publishing isn't the way to go. You've given me pause for thought. Thanks.

Thanks for writing a post about this. You’ve got a bunch of wonderful information here on your site. I’m very! I have a few blogs that I try to keep somewhat ongoing myself but it is a struggle sometimes. You’ve done a good job with this one. How do you keep up?

Tyson was very clear with his explanation of the issue. I saw a response that he posted to a rip-off claim on another site:

http://www.ripoffreport.com/book-stores/nebraska-book-compan/nebraska-book-company-refund-5264b.htm

At both the link provided and in his response above, Tyson unfortunately seems to be indicting the inteligence of the members of the marketplace. I uderstand his position, and agree with their general policy. However, he must recognize that the execution of the dispute process, on the part of his company has been poor. Additionally, he should be sympathetic of the fact that selling online can be confusing and initimidating to those who are doing it for the 1st time or have limited experience.

He seems like a great guy, I'd hire him any day, LOL! Anyway you can see what i do at my website,
St.Albans Carpet Cleaning

Thanks for information , keep writing thanks for sharing :)
I have been meaning to find out more info on this subject earlier in the year but glad I read it today.

We're very thankful for sharing this! Keep up the good work!

I have written a book about how to write best man speeches and it has been on Amazon for a while now. I also have some experiences in refnds! It's really best to do a lot of tracking of your product!

Having just had my first book published and available through Amazon - this is good info.

Thanks for sharing. This is a good update. Let's just be careful in dealing with other people.

I had no idea they owned most of the textbooks here in the us. A million copies? Good golly, miss molly. I thought Amazon was the big guy in town.

Their checking system must be strict since they dont want a ton of refunds.

I hope Tyson Motsinger responds correctly to all the complaints, since the way you run the business is as important as the business itself.

Karen

Problems like the customer support issues at Nebraska Book should be mitigated a little bit by transitioning to digital book downloads I would think. With the explosion of popularity of ebook readers that we saw in 2010 I would think that we would see some improvements.

I need to pay attention more to how I purchase books, so I don't end up with a shelf full of ones that I don't know what to do with. Thanks for the informative post.

Great article, very well written!

Its hard for me to let go of my hardcover books. I spend alot of money on books. Probably too much. Oh well, when conversation isn't quite enough what else can you do other than stare at an inanimate object.

The book sellingg business is a great business to be in although it can be a little 'cut throat' at times. getting ahead in it takes abit of time, but when it happens it is well worth the wait.

Tess

http://tessgribben.com/my-millionaire-mentor-review.html

Great info on the man. Read it and thought he must be somethingg else.

Paul

Thanks for the information. I know that you have helped others as well as my self from being a victim
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Customer support, especially on online shopping networks like Amazon and eBay has been a point of contention more than an issue of late, so I totally agree and understand how annoying it is to have to deal with these situations.

I don't understand how some sellers who have this bad work ethic can live with the insane refund rates?! It's worse than scam offers on ClickBank.

Anyway, this was a good read. Thanks!

Helpful post. My wife and I experienced some problems with this company as well and wondered if we were alone. In all fairness to NBC, however, our issue was resolved eventually.

I agree with what you say, customers should always read the small print and follow the guidelines. Thanks for sharing.

We can't assume that all people are tying to scam us all the time, but at the same time,we should be careful on who are we dealing with and what...

Nice share on collection and coordination of individual data and action. I think your blog should come up much higher in the search results than where it is showing up right now.

Scammers are now everywhere. They are fooling people to earn the way they want. It's like an art from the hell side.

Anyway, thanks for your post. I will be very vigilant now in purchasing and availing services because I was also once fooled by a certain company selling fake stuff.

Thanks for the update on this matter...

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Thans for the warning

Considering the number of people who have had their issues resolved, it seems more like a short term problem. I'd still be leery of buying from them anyways.

In today's age people are quick to label something a "scam". Sometimes people screw up or it's just a company with seriously bad business ethics. Hope everyone get's things resolved with this company.

I made the mistake of refunding money before I verified it was a legitimate claim. I learned very quickly from that one.

Hmmmm, thanks for the information.
So i guess reading aReview before buying is also a good thing to do, right?
There are so many scam out there, we must careful enough to choose which one is real and which one is not.

Yeah, not representing your product accurately will get you bad feedback very quickly. In today's online world with social media, people will spread the news fast. It's much better to be honest and upfront about your products. Thanks

A lot of people don't understand that when you try to use social media to generate customers as so many companies are doing these days, you really have to make sure to produce top notch products and stay on top of every comment made. In social media every comment is open to be viewed by all your potential customers so when your product is great everyone will hear about that but if something gets messed up, everyone hears about that too.

Being completely upfront about your products has never been so important as when you try to use social media to generate new customers

Being completely upfront about your products has never been so important as when you try to use social media to generate new customers. Followers on those sites can and will report everything about your product, good and bad.

Being completely upfront about your products has never been so important as when you try to use social media to generate new customers. Followers on those sites can and will report everything about your product, good and bad.

I have had success getting refunds, just call this number.
There is also, supposedly, a way to opt out of Nebraska Book Company purchases. You should call (402) 237-TEXT (8398) for more information and for help on your order.

I believe this day and age, being honest with people about your product is a must. As far as I am concern honesty will get you somewhere.

The customer is always right...at least that is what my boss always said.

The customer is always right..no matter how arrogant.

Under promise and over deliver is the motto of our Company. You need to be upfront and honest - one of the fundamentals of a good company

As alraedy mentioned - the customers is always right.
Always, always no matter what.

That should fix it then.

Like plays, bookstores have a purely physical appeal – places organized around a common interest and even nostalgia. Unlike plays, which are discrete events, bookstores can capitalize on that physicality to make a place feel like a community.

They really should fix that. The customers are always right and if you want to survive you really need to have a good relation with your customers.

Hey thanks pal, it really solve my problem, hope u keep posting.

I've always heard the old adage that the customer is right. Well sometimes that isn't true, but you want to try and please them. So a good open line of communication with them about their needs is important.
This post was very helpful for me.
Regards,
http://www.myshoppinggeniedownload.org

great post i agree with him that man should never lose his hope there are many opportiunities knocking at your door but the thing is to realiza at right time.

We need to follow all your rules to avoiding problems with Nebraska Books or other automatic purchasers.
It's also a good rule to keep in mind for every book we're going to release, to get the most.

Thanks for your updates and see you soon.

If this is just a glitch on NBC's part then they should have found a solution by now. But if it happens all the time there is something wrong. Customers do have rights.

Of course, one should not loose hope in any case.

Local internet marketing tips?

Since the housing bust and because most people were living beyond their means, moneys tight and it has changed the way they spend it. Because they are worried whether they’ll still have a job next week, if you haven’t lost it yet, people only seem to be spending money on necessities’. Because of this uncertainty and lack of spending, small local businesses are starting to disappear. What they need is to improve their local internet marketing to keep the doors open. Sure, if you’re a large company, you will be able to make it through times like this. But the heart of business, the small local businesses are finding it harder to keep the doors open. They just don’t have the resources to keep going without new business or losing some of the existing business they have.

So they must find a way to get the phone ringing. They advertise now but they are already spending as much as they can and it seems in the last few years the old local marketing methods are not working as well as they once did but the cost have gone up. Their ad in the phone book that use to be a ¼ page is now a small listing mainly because it was costing thousands of dollars a year and it hasn’t been cost effective. So they downsized their ad to save some of the marketing costs but this actually has an adverse effect and is making it even harder to get new business. Why? Because people using the phone book to find local businesses has dramatically decreased and this has effected both advertisers and potential customers.

First, for the advertisers, the cost has steadily increased so it’s become too expensive to pay for those big ads anymore. Smaller ads mean less visibility, less visibility means fewer people seeing your business, fewer people seeing your business means fewer potential new customers. Second, the internet has taken over local marketing. Every month thousands and thousands of people are getting online. In seconds anyone can search for whatever they are looking for even local businesses. And not just from a home computer. Many people have laptops that can be used at more and more places every month. Now you can stop at a café, be at a hotel or even at a fast food joint and have wireless access to the internet. Not to mention internet on your phone or other devices like I Pads.

And with local internet marketing services like Google “places” , “Google “maps” and Yahoo “local” , your business can be found 24/7, 7 days a week. There’s no more drudging through the phone book to find local businesses the might not even be in business any more. Why, because you pay for a whole year for an ad in the phone book and your information can not be changed. Let’s say you had to downsize and relocate your business to another address. Now no one will be able to find you because only your old info will be in the phone book. All you can do is spend more money you don’t have to place another ad. If you advertise on the internet any changes can be made and be seen in a few minutes so your information will always be up to date.

The phone books themselves know this that’s why they’ve decided to take their business online. As time goes on print copies of the phone book will be used less and less. This also applies the other forms of local marketing you might use. Newspapers? They have become even less effective than the phone book. Sales have been so bad they are almost giving the newspaper away. Every week I get a call from a local newspaper about their new lower price special 4 day, a week offer. Even the large ones are on the verge of going out of business. If they can afford it, they are going online because no one is buying the printed copy anymore. Now they’ll have their own “application” so everyone can read their favorite newspaper online

Local monthly papers and coupon books? Local monthly papers are extremely expensive and also on the decline. Coupon books are cheaper but your ad is stuffed in with maybe hundreds of other ads, randomly. (Not to effective) But the worst part is that they only distribute it once a month! That’s only 12 times a year; your ad will be in front of someone. Definitely, not the most effective local marketing you could pay for. Just ask yourself a question? Whens the last time you looked through a monthly paper or coupon book for a local business?

So the real local marketing answer for any business, no matter big or small is to have a presence in the local listing of the major search engines. Google and Yahoo are the most used search engines and Bing, is getting pretty popular too. Having your business listed on the first page of their local listings is without a doubt the most effective local marketing any business can do. The problem is, in order to take advantage of local internet marketing you must be listed on the first page.

Being listed on page 2 or higher could be the difference between getting the presence you need or just being another ad online. If you’re like me, when I search the internet, if I don’t find it on the first page, I usually change my search and search again. I rarely go to page 2 or higher. Just ask any business who has a first page listing now how dramatic the increase in the number of visitors they get to their web site is compared to being listed on page 2 or higher.

I know many businesses that went from averaging 25 to 100 clicks a month in local searches, to thousands of clicks a month just because they moved from another page to page 1! OK, The big question? How Do I get my business there? Well, there are many local SEO companies out there and most of the promise you first page listings in the major search engine. They usually try to include it in a big package of blogging, backlinks, and SEO for your web site in order to get your site to the first page in the top 10 listings. This can cost anywhere from $300 a month and up.

This is all good but this can be pretty costly and not necessary. Why? Well because for a “worldwide business” (one that sells a product or service worldwide or across the country) getting a first page, top 10 (generic) listing is needed to get business. Just like local internet marketing, most people chose a business or company from the first page. The difference is, if you do not ship a product, or provide a service “worldwide” you’re wasting your time and money for advertising. If you’re a local business, you only really need “local” marketing. What good does it do your business being listed on the first page of Google, if you’re a local “dry cleaner”, or “auto repair “business? Are you going to clean someone’s clothes, that live 3 states away from your business? NO, probably not.

Your biggest concern should be “local internet marketing”, so don’t worry about having your web site on the first page, just your listing. So if you decide to use a company to do your local marketing, ask them to provide just that. A good local internet marketing service should only run you a third or less of what they want for a “worldwide package”. You should be able to get top results in the local results for $100 or less a month. Much better, right?

But how do I choose a company to do my local internet marketing? Well, if you can find a marketing company that provides the things in the list below, then you will have your best chance at getting a top first page listing that can produce customers and not getting ripped off!

1. You should never spend more than $100 a month for local marketing. If they tell you that you need the $300 package to have first place local listings, their lying.

2. Make them give you examples of several clients who have first page local listing right now. Not old outdated or “once they were” there listings. The easiest way is to take their exmples and go to Goggle and search it. If you don’t see what they promise, don’t waste your time and money.

3. They should offer you a month by month contract. If they can really produce what they say they can then they should not want to “lock” you in to a year or longer contract. If they don’t offer a month by month contract, go somewhere else. Why should you have to pay for something that doesn’t work or you’re not happy with?

4. Make your input count! Don’t be told that “this is the best way to market your business” or what “search terms” are best for your business. They should be able to show what’s being searched on the internet for your business so you can decide which “search terms” you want to target. For example, if you’re a plumber in Palm Beach, then you should be listed for a “plumber in palm beach” not “plumbing repairs palm beach”. The search terms make all the difference! When I searched to see what was searched last month in Google “plumber in palm beach” had 1,900 local searches and “plumbing repairs palm beach” had 0! Which one would you target? If they can’t show you results about what terms to choose, and then go somewhere else!

If you follow these tips, you will be able to find local SEO companies that can help your business get the local web presence your business really needs!

Thank you for writing a niche post .. love love love

thank you for the update.Certainly it will help us to find some new books with reasonable price.

The customer is always right..no matter how arrogant.thank you

I am aware about the existing policy that customer is always right, but that doesn't mean that this policy is right.

Yes I the Customer is always right. Thanks

Yes I know the Customer is always right. Thanks

Yes I know the Customer is always right. Thanks

Some ISBN issues?

I hate bureaucracy, but sometimes it is just necessary thing.

Expressing these feelings to someone who can actually help allay the situation is healthy. Asking someone to correct a mistake is not complaining as long as you stay with the facts. Most of us, however, are pretty unaware of how often we complain about things in general. As the Joe Walsh song goes: "Life's been good - we can't complain, but sometimes we still do.

I don't get why people are blaming Tyson, what did he do? I don't think, it's his fault!

Flooring Supplies London

I read about some problems with this company for a while now. Like any business there will be some issues to deal with

The customer is always right..no matter what. at is if you want to stay in business.

I agree, the customer is always right.

They really should fix that. The customers are always right and if you want to survive you really need to have a good relation with your customers.

I hate automatic purchasers, what this internet has become is despicable sometimes.

Customer is always right, but...

When you are in the business of writing, distributing or promoting books it is important to have a marketing campaign in place that maximizes the opportunity to sell books. Unfortunately, not all promotions work out the way they are intended and some money is lost. But in the big picture, if you are doing enough profitable marketing, your successes will more than pay for the losses.

Only send a book that matches description and EXACTLY matches ISBN number. This is good practice across the board and you should never run into any problems...

I mut say I've used NBC twice before and the service has been fine, sorry to hear about others problems!

I have used NBC and it was really fine for me and easily usable too.

I'm from Colorado and honestly, customer here is never right! :))

I have used NBC and it was really fine for me and easily usable too.

I'm from Colorado and honestly, customer here is never right! :))

The Marketplace Purchase Manager Tyson is a best person. I know about himself too much. He is a good man.S i like him so much.

I read it from a few other people posting above... When it comes down to it the customer is always right, especially now with the internet were everyone can come together and comment on the situation.

Thanks a lot for helping those who need more help. I am very happy about those persons also who are donating money for those. I will inform my known persons to donate here ad I will you will find good response from others.

As a local internet marketing business owner, as long as there is communication between buyer and seller to resolve any issues, the business should be given time to correct the problem. The great news here is the owner is communicating. Criminals hide. Respectable owners value their integrity.

This has been very helpful to help me stay away from the same type of mistakes.

Thinkng of publishing my own book soon, you've given me plenty to think about. Great info

Thanks for the info

Being biased, book printing is always great to add to the mindset of the human race.

Customers is god in business so always do things that the customers wants from you try to don't give any chance of complaints.

This will always happen and is not a matter of who is right or wrong, but a matter of business. Resolving this issue should be the priority.

It is very difficult these days to know who you are dealing with and where they are located anybody anywhere could open a scam business and start cheating with people.

It’s a little different for me to take notice of articles, but this one grabbed my attention. You’ve written a great article. You’ve made it interesting as well as informative.

I have to say that I've had similar problems but most of the time it is all about communication with the business. This can be hard at times on the web but it works to resolve issues if you can make contact with the right person. Get on the phone whenever possible and skip the email.

Great way to do business - whatever happened to customer service?!! Very useful read and a good warning to us all.

Great way to do business - whatever happened to customer service?!! Very useful read and a good warning to us all.

This is a great Post!!

You should always buy your books from amazon in my opinion.

Wow, why didn't I find this before?

Books Rock!

Why not just confirm shipment & not ship? If everyone does this then NBC will be so buried in A-Z claims it might force them to seek an alternate method of purchasing books.

always happen and is not a matter of who is right or wrong, but a matter

It's still somewhat of a Wild Wild West when it comes to book buying and selling online. Amazon obviously has raised the bar for sellers but I think a lot of buyers have a good experience with them and assume that other businesses will have the same standards but quickly learn about potential problems. I've been "planning" to write my book for 3 years! When I finally do release, I'll start with self-publishing so if it takes off and there's volume potential, I'll be able to afford to hire someone to help me out so I don't get burned by unscrupulous operators.

Yes its not been a level ground for authors trying to self publish online , but things have changed with ebay and amazon making identity verification more strict and transactions more transparent

Nice post.
Thank you for all these informations.
If you have ;ore infor;ation please tell mdr.
Thank you.

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This is such great information. This kind of stuff happens all the time. I've had this happen to me too.

Asking someone to correct a mistake is not complaining as long as you stay with the facts. Most of us, however, are pretty unaware of how often we complain about things in general.

These data are very interesting, especially because they come at the right time.

Customer expectations are sometimes higher or different than the supplier.

Excelente trabalho. Eu n�o esperava isso em uma quarta-feira. Esta � uma grande hist�ria. Obrigado!

I agree with Ty Boston , sometimes costumers ask more then they pay

yes but the customer is always right!

Without performing a full investigation, your company cannot know whether a complaint is legitimate or not. Therefore, every complaint must be researched thoroughly before you reach a conclusion about the situation. This process may take time.

Customer is always right
Thanks for the info...

This is such great information. This kind of stuff happens all the time. I've had this happen to me too..

Of course, one should not loose hope in any case.

Thanks, very informative. I'm like you I havn't personally been effected so I find it hard to take sides.

We should be entitled to ask for a correction if something is wrong..

Yes its not been a level ground for authors trying to self publish online , but things have changed with ebay and amazon making identity verification more strict and transactions more transparent

This is such great information. This kind of stuff happens all the time. I've had this happen to me too.

I read it from a few other people posting above... When it comes down to it the customer is always right, especially now with the internet were everyone can come together and comment on the situation.

Well it's true with amazon and all the other options, it's becoming much easier for someone to jump into publishing their own.

Customer first but when they are rude with you, you'll can corrected them also... about it...

I don't agree with the comment above. Yes customers are rude, but if you 'correct them' you'll more than likely lose a customer. In many cases customers have the right to be rude. You just need to listen to them and be reasonable.

No one has the "right" to be rude! Civility is what makes us a mature society.

I've had some similar issues with purchases I've made. Thanks for the post.

Thinkng of publishing my own book soon, you've given me plenty to think about..

Cool and awesome!
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It is crazy how things get so tied up when you are trying to get a book published.

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I did want to mention that I've heard similar stories in the past, but a few recent experiences by friends have been handled a little better. So, maybe it is on the way to being rectified?

their is so much red tape you have to get passed to get a book published and printed today I am not sure why authors keep publishing books.

I would't want to be in that position.

It's a lose lose game to worry about rude customers. After all, they are customers so just bite your tongue, say thanks and move on.

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Cool and awesome!

Go Minecraft Woot woot!

Nice. I really like what you put together in this. Keep going. I personally support and share some of your sentiments.

that's a great news thanks
may it help

Very interesting info. Just finished writing my first book for amazon and this comes in handy.

Thanks,
Brian

Really, very useful information on how to increase traffic to a website through blogs.
But your comment should be relevant to the theme of the blog otherwise people will
not interested to read that comment. Blog is a good technique to share
information and to improve traffic of your website.

I agree, a comment needs to be relevant to the topic of the blog post.

I think Abot has got it right on. As long as you blog about what you love the most,
you will always have content and something to think about.
I always enjoy blog posts that give photos and quick updates about vacation.
Obviously depending on the location it may or may not work, but if you have internet it
is a great way to share the fun.

Thanks for the info, but I think Sam is right. There is always a reason behind company
decisions.

There are always two sides to every story. While the policies of NBC may not seem especially user-friendly, I'm sure that the policies are there because so many people just don't use common sense. Sad, but true. I agree though, that a company should always be upfront.

Amazon is just trying to adapt to the developing environment, that's all. Not saying they're doing the right thing, but they are trying.

The Diggiest Dog, my favorite as a boy. That would be a nice app; lot’s of action (eh…mostly digging action).

Interesting info in this post, though.

Seems to me that seller should beware as this is no the first time hearing about NBC

Good for the company, has had some problems with them but never too late to correct. Congratulations to the owners or by whom this administration.

This information is going to come in very handy! Thanks for the EXCELLENT post!

I think Abot has got it right on. As long as you blog about what you love the most,
you will always have content and something to think about.
I always enjoy blog posts that give photos and quick updates about vacation.
Obviously depending on the location it may or may not work, but if you have internet it
is a great way to share the fun.

I think Abot has got it right on. As long as you blog about what you love the most,
you will always have content and something to think about.
I always enjoy blog posts that give photos and quick updates about vacation.
Obviously depending on the location it may or may not work, but if you have internet it
is a great way to share the fun.

Yeah, everything is going just fine for me, I always tend to tune my mind
onto a positive wave should even something go wrong or in the event I’m
feeling something goes out of my control. Think positively and you
will get rewarded!

I havent had my baby yet, but when I do and decide its stim for formula, I plan to try Similac first. Its been around for a long time (its what I was fed as a baby) and I know where I live, its the most reasonably priced. Nothing will taste like breast milk as its not breast milk. Its just a matter of trying her on it and seeing how she does. Make sure to give it some time too as she might not adjust to it right away. And just get a small can until you see how she likes it. Good luck!

I think there are a lot of parallels in this grace + truth leadership equation
for me in my parenting. Once again, there are so many spill-overs between
work life and ministry and the wide world of mothering children. With too
much grace, our children grow up without a right sense of self and others;
the list goes on. Truth without ample doses of honest encouragement is hard
to hear and to learn from.

This is a really great opportunity for these young ladies. It’s really
amazing what you folk are doing to contribute to the future of
science by investing in these young people. God Bless You.

Never been there but could be great for a trip. thanks for the article

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der Thematik

Panoramafotografie, virtuelle Rundgaenge beschaeftigt. Und nun ist eines
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UND
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Wie so ziemlich jeder in der Branche haben auch Sie sich sicherlich schon mit
der Thematik

Panoramafotografie, virtuelle Rundgaenge beschaeftigt. Und nun ist eines
klar, das erlernt man nicht in ein paar Minuten. Zwar ist es keine Kunst, dies
zu erlernen. Es aber in der Praxis anzuwenden und Umzusetzen, das ist schon ganz
was anderes!!

UND
NUN? zu den GUTEN Nachrichten

Wahrscheinlich hat Sie das, was Sie bisher ueber die Erstellung von virtuellen
Panoramapraesentationen
herausgefunden haben nicht gerade ermutigt und Ihnen Antrieb gegeben. Nun ganz
so schlimm ist das alles nicht, es gibt auch positives zu vermelden-eine ganze
Menge sogar. Allerdings nur dann, wenn Sie akzeptieren, dass Sie Unterstuetzung
brauchen, serioese Hilfe. Ich meine damit Hilfe und Unterstuetzung bei den
Grundlagen der Panoramafotografie.

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Yeah people are no longer big on personal responsibility.

Great Post! I am glad I came across your article. You clarify important issues here and showing some ways on how to fix them as well. thanks!

You’re good. Yes, I was the champ of the day on Boogle, but it wasn’t a very exciting show to watch. The contestants never gott to talk.

Kamran, cool pic ... you look like a cross between Captain Bligh and Abraham Lincoln!

Looks like I learned this about Tyson Motsinger a bit late, but better late than never.

always room to improve, thanks for useful insight to tyson motsinger, is he real or what, thanks

I have always wondered who or what Tyson is. Thank you for clearing things up. It somehow eliminated doubts.

" it's not a book we want - so we'll ship it back to you and request you refund us once you receive it."

I wonder if this is a good idea to do?

Amazon is trying to get used to the developing environment. Not saying they're doing the right thing, but they are trying to be right.

I like Amazon, but sometimes it's difficult dealing with a big company.

Kind of funny about Tyson though.
Cheers
SEO Toronto

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Do you have that episode I wish i could see it

I htink the book skould be read.
Thanks man

Thanks for the info, I will keep it in mind.

I hear all concerning the lively means you create informative information via your web site and therefore encourage contribution from other individuals on this matter while our favorite daughter is actually being taught so much.

Any online business whether selling books or subscriptions, it should be ethical to survive in the long run. Some are using online shopping to become quick millionaires.

This is great article on successful business. Business especially small one takes patience and old fashioned hard work to become successful.

I admire your dedication to excellence. Your content is very obviously well-researched. I got so involved in your article that I couldn’t even make myself quit reading. Thank you for producing such great quality work.

Great info on the man. Read it and thought he must be somethingg else.

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Looks like I learned so much this about Tyson Motsinger a bit late, but better late than never.

yea i agree to the person above me.never too late

Wow why does one have to go through all this headache,seems like no one wants to take the blame for there mess up good post thanks.
thank you

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great post i agree with him that man should never lose his hope there are many opportiunities knocking at your door but the thing is to realiza at right time.

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Excellent post.I want to thank you for this informative read, I really appreciate sharing this great post.

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You know it was important to clear who is Tyson Motsinger and what does he do?
I don't believe people are blaming tyson for this stuff.I mean this could happen to anybody.

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Thank you for the info, I have had trouble with Amazon before...

Thank you for the info, I have had trouble with Amazon before...

Great links thanks for this also because there are in german.

couriers guildford

amazon was always a good way to make serious money...but you must take care to troubles.thanks for advices

verry nice infromation

I think they are back in business with new name

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