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March 4, 2011

Getting the PlayStation Network (PSN) to accept your billing address [Bad Design] | Posted at 5:19 PM

It took me a day and 20 attempts but finally I got it to work. First, you're not aloneā€¦ tons of people have this issue.

Why is this happening? PSN uses the Address Verification System (AVS) for your bank. If your bank doesn't provide this, it very well might not work at all. I use Wells Fargo, and they do have it.

For myself, I have an address like this:

1234 Street Name St
Apt 123
City, STATE 12345-1234

My statement looks like:

1234 STREET NAME ST
APT 123
CITY, STATE 12345-1234

However, PSN only accepted it in this format exactly:

1234 STREET NAME ST APT 123
CITY, STATE 12345

A few things to note:

  • Not shown here but I included my middle initial in the card name field (not sure if this affected it).
  • All uppercase. This is how it appears on my credit statement.
  • No 9 digit zip. I left off the last4 digits even though they are on my statement.
  • One line. It says in the FAQ you should keep apartment numbers on the same line, so I did.

The big things are: exactly as it appears on your statement (minus perhaps the zip), all uppercase, and one line address.

The fact that I have to do this is atrocious and is either the fault of PSN for not formatting my request properly to AVS or AVS itself and its terrible request processing.

Now I can finally get FF7.