Customer surveys
Hi All,
Customer surveys for the IADS Customer Service Training Project are being distributed at Bio-Medical, Magrath, Walter, and Wilson service points. The survey will run over a 7 day period beginning Monday, March 24, 2008.
Purpose of the survey:
* Gather data regarding current user perceptions of service. The goal is to provide current data against which progress can be measured from baseline data collected in April 2006 & 2007.
Dates administered:
* Monday, March 24 through Sunday, March 30, 2008
Where distributed:
* Bio-Medical Library - (2 locations) 2nd floor Circulation desk; 3rd floor Circulation/Copy Center desk
How to distribute:
* When assisting users at one of the listed service points, staff should ask if the person is willing to fill out a survey. If they decline to fill out a survey, that is okay. There is no limit to the number of surveys users can return. If the person is in the Libraries for multiple purposes, they can fill in more than one survey. A stack of surveys should also be left at the service point for customers to fill out without prompting.
If more surveys are needed:
* Let a supervisor know if the supply is running low.
* Jerrie or Steve will collect the surveys and boxes on March 31.
--
Steven Llewellyn
Head, Access Services
Bio-Medical Library
University of Minnesota
(p) 612.625.7940
(f) 612.626.2454