Customer Service Surveys
Customer surveys for the IADS Customer Service Training Project are being distributed at Bio-Medical, Magrath, Walter, and Wilson service points over the next seven days starting Monday, March 23, 2009.
Our goal is to distribute >100 surveys to patrons, so you must hand a survey to each and every patron who comes to the desk. Say, "We're conducting a customer service survey this week. Would you mind taking a moment to complete this survey?" Then hand the patron a copy.
There is no limit to the number of surveys that a patron can complete. If we get low, ask Steve for more. Let me know if you have questions or concerns; otherwise, just post your favorite book and initials to the blog. (I'm checking to see if you're paying attention and updating my reading list. Two birds, one blog.)