Student Desk Worker Guide

Bio-Medical Library

Access Services

 

Table of Contents

 

Beepers  4

Bindery Rush/Fax Request Service  4

Book Sale Shelf 4

Borrowers Cards Issued by the Bio-Medical Library  5

Eligibility  5

Creating a Borrower's Card  5

Borrowing Options  5

University Faculty and Staff 5

Registered University Students 6

Unregistered University Students 6

Research Assistants 6

University Retirees 7

Special Borrowers 7

Bindery Problem Shelf 8

BIS (Biomedical Information Service) 8

Blocks on Patron Records  8

Overdues 8

Item Needed  8

Amount Owed  9

Expired ID   9

Other 9

Cash Register 9

Ringing Copies or Prints 9

General Ringing Instructions 9

U Card/Gopher Gold Transactions 10

Over-rings 10

PP_Error 10

Refunds 10

Tax Exempt Procedure  10

Voids 11

Change of Address  11

Check In / Discharging  11

Discharging Procedures 11

Circulation or Catalog Review Flags 11

Check Out / Charging  11

Charging Procedures 12

Checking Out (Charging) Overnight Journals/Two Hour Loans. 12

Checking Out (Charging) Un-barcoded Overnight Journals 12

Blocks on patron records 12

Closing Tasks  12

2nd Floor Closing Tasks 12

3rd Floor Closing Tasks 13

Color Printing  14

Copy Services  14

CUFS Numbers (Budget Numbers) 14

CUFS Charging Instructions 15

Pseudo-CUFS Numbers 15

Fairview Entity Number Instructions 15

Accepting New CUFS Numbers (“Green Sheets”) 15

Dealing with Difficult Patron Situations  16

Crossing the Line  16

Directions  17

Tunnel Directions to Coffman  17

Distance Education  18

Document and Book Delivery Services  18

“I need an article!” – Article Request Flowchart 18

PhotoDelivery  18

Libraries to U  18</