Bio-Med Library Public Services Blog tag:blog.lib.umn.edu,2009-06-18:/biomdoc/access_services//5933 2011-07-17T21:19:24Z Movable Type Enterprise 4.31-en check moodle ya'll tag:blog.lib.umn.edu,2011:/biomdoc/access_services//5933.299541 2011-07-17T21:09:30Z 2011-07-17T21:19:24Z MOODLE!... MOODLE!

]]> Gate counts, gate counts, gate counts.... tag:blog.lib.umn.edu,2011:/biomdoc/access_services//5933.298543 2011-07-04T00:58:39Z 2011-07-04T00:59:52Z Periodic Hourly Counts will run all week -- Sunday, July 3 - Saturday, July 9. Remember to check the gate counts at both desks and record it on the sheet every hour on the hour, open to close! Remember, if you are alone at the desk you should ask (Melissa, Emily, Pat, Steve or Randy) to watch the desk while you get the counts! Please put sheets in Melissa's box when they are filled. Please post your initials in a comment to indicate you've read this post. Thanks, Melissa... aho Periodic Hourly Counts will run all week -- Sunday, July 3 - Saturday, July 9.

Remember to check the gate counts at both desks and record it on the sheet every hour on the hour, open to close!

Remember, if you are alone at the desk you should ask (Melissa, Emily, Pat, Steve or Randy) to watch the desk while you get the counts!

Please put sheets in Melissa's box when they are filled.

Please post your initials in a comment to indicate you've read this post.

Thanks,
Melissa

]]> Unbound journals tag:blog.lib.umn.edu,2011:/biomdoc/access_services//5933.298185 2011-06-27T21:39:54Z 2011-06-27T21:42:39Z What do I do when someone wants to checkout a unbound journal? Checking Out Overnight Journals Unbound journals are overnight loans only. They may be checked out after 3:30pm weekdays, and anytime on Saturdays and Sundays. The items may not be checked out earlier, even if the patron has to catch a bus, etc. Overnight journals are due back 8:30am the next day, unless checked out on Friday or Saturday, in which case they are due back 8:30am on Monday. If the item doesn't have a barcode, check it out manually by making a photocopy of the patron's ID card and the front cover of the unbound issue, making sure that the volume and issue number is visible. Write your initials and the date checked out/ date due on the photocopy.. All this information is crucial when fining a patron for late returns or lost items. Make an extra copy of the slip for the patron, if he/she desires one. Place the photocopy in the Overnight Journal mail box. Indicate clearly that the item is due back 8:30am the next day or fines will accrue. Do not merely say, "This is due tomorrow," or "This is due in the morning." Be very specific. Overnight journals can only be returned to Bio-Med. Checking In Overnight Journals If the item doesn't have a barcode, check the manual file for the correct slip. If the item is overdue and checked out to a patron we can fine (special privilege or student), write the return date and time and your initials on the photocopy of the journal and put it in the return file. If there is no photocopy in the manual file for the journal, check to see if it was possibly misfiled. If it was not misfiled, ask Emily. A special note: be as specific as possible about the item's return. If the item is returned directly to you at the desk, make a note as in the following: "returned to my hand 7-13-98 11:15am/kb." When making fines negotiations, it is helpful to have as much information as possible. Post your initials and tell me your favorite Harry Potter character to this blog! Melissa... aho What do I do when someone wants to checkout a unbound journal?


Checking Out Overnight Journals

Unbound journals are overnight loans only. They may be checked out after 3:30pm weekdays, and anytime on Saturdays and Sundays. The items may not be checked out earlier, even if the patron has to catch a bus, etc.

Overnight journals are due back 8:30am the next day, unless checked out on Friday or Saturday, in which case they are due back 8:30am on Monday.

If the item doesn't have a barcode, check it out manually by making a photocopy of the patron's ID card and the front cover of the unbound issue, making sure that the volume and issue number is visible.

Write your initials and the date checked out/ date due on the photocopy.. All this information is crucial when fining a patron for late returns or lost items. Make an extra copy of the slip for the patron, if he/she desires one. Place the photocopy in the Overnight Journal mail box.

Indicate clearly that the item is due back 8:30am the next day or fines will accrue. Do not merely say, "This is due tomorrow," or "This is due in the morning." Be very specific.

Overnight journals can only be returned to Bio-Med.

Checking In Overnight Journals

If the item doesn't have a barcode, check the manual file for the correct slip. If the item is overdue and checked out to a patron we can fine (special privilege or student), write the return date and time and your initials on the photocopy of the journal and put it in the return file.

If there is no photocopy in the manual file for the journal, check to see if it was possibly misfiled. If it was not misfiled, ask Emily.

A special note: be as specific as possible about the item's return. If the item is returned directly to you at the desk, make a note as in the following: "returned to my hand 7-13-98 11:15am/kb." When making fines negotiations, it is helpful to have as much information as possible.

Post your initials and tell me your favorite Harry Potter character to this blog!
Melissa

]]> Fines and getting all the information! tag:blog.lib.umn.edu,2011:/biomdoc/access_services//5933.297676 2011-06-20T20:51:41Z 2011-06-20T20:55:10Z Hi Everyone, We have started a different billing system, so when you take cash, checks, credit cards or student account payments is VERY important that you are making sure that you are getting all the required information. You need to make sure that you are listing the check number, writing in the Barcode for all books they are paying off, listing if the library is someone other then Bio-Med, and all the other required information and also make sure that I can READ everything (so print clearly). Please post to the blog that you have read this. Thanks, Melissa... aho Hi Everyone,

We have started a different billing system, so when you take cash, checks, credit cards or student account payments is VERY important that you are making sure that you are getting all the required information. You need to make sure that you are listing the check number, writing in the Barcode for all books they are paying off, listing if the library is someone other then Bio-Med, and all the other required information and also make sure that I can READ everything (so print clearly).

Please post to the blog that you have read this.

Thanks,
Melissa

]]> tag:blog.lib.umn.edu,2011:/biomdoc/access_services//5933.297385 2011-06-16T17:15:32Z 2011-06-16T17:24:05Z READ THE BLOG.... Emily Reimer biomedref READ THE BLOG.

]]> Make Sure You're Routing Books to the Correct Coordinate Campus! tag:blog.lib.umn.edu,2011:/biomdoc/access_services//5933.297195 2011-06-14T16:36:03Z 2011-06-14T16:45:44Z There have been numerous circumstances of books requested for pickup at coordinate campuses getting misrouted. When processing requested items, please be sure the proper destination location is circled on the Minitex routing slip. CODE - ROUTING LOCATION MCR - U OF M CROOKSTON CAMPUS MND - U OF M DULUTH CAMPUS MNX - U OF M MORRIS CAMPUS MNU - U OF M TWIN CITIES CAMPUS UMR - U OF M ROCHESTER (A listing of the library-locations and codes is also on the bottom of the Minitex routing slip) If you have any questions, let me know. Sue Delzer (Get It staff) University of Minnesota Libraries - Twin Cities Campus Information Access and Delivery Services ________________________________________________________________________ Post the code for one of the five coordinate campus routing locates so that we know you know you're up to date! Thanks, Emily... Emily Reimer biomedref There have been numerous circumstances of books requested for pickup at coordinate campuses getting misrouted. When processing requested items, please be sure the proper destination location is circled on the Minitex routing slip.

CODE - ROUTING LOCATION
MCR - U OF M CROOKSTON CAMPUS

MND - U OF M DULUTH CAMPUS

MNX - U OF M MORRIS CAMPUS

MNU - U OF M TWIN CITIES CAMPUS

UMR - U OF M ROCHESTER

(A listing of the library-locations and codes is also on the bottom of the Minitex routing slip)

If you have any questions, let me know.

Sue Delzer (Get It staff)
University of Minnesota Libraries - Twin Cities Campus
Information Access and Delivery Services
________________________________________________________________________

Post the code for one of the five coordinate campus routing locates so that we know you know you're up to date!

Thanks,
Emily

]]> Checking In Books tag:blog.lib.umn.edu,2011:/biomdoc/access_services//5933.296906 2011-06-13T13:15:05Z 2011-06-13T13:20:02Z PLEASE make sure that the books and journals being checked in are actually getting checked in. Many patrons have called in saying they returned books but the books are still in their account and on our shelf. So make sure it gets checked in when yall check it in! THANKS... hispanic_librarian_checking_in_books_in_library_bld066264.jpg PLEASE make sure that the books and journals being checked in are actually getting checked in. Many patrons have called in saying they returned books but the books are still in their account and on our shelf. So make sure it gets checked in when yall check it in!
THANKShispanic_librarian_checking_in_books_in_library_bld066265.jpg

]]> ****Important Security Alert: EMAIL SCAM***** tag:blog.lib.umn.edu,2011:/biomdoc/access_services//5933.294990 2011-06-06T19:57:39Z 2011-06-06T20:15:26Z There's a pretty legit-looking "security alert" email going around campus right now. The sender claims to be from Norton Antivirus. But it's bogus, Ted: ***They insist you immediately click the enclosed link. You should never, ever click links in email, unless you're darn sure where they came from. A better practice is to look up the website online if you're concerned. ***They threaten to close your account within 24 hours. OIT would never do this; they'd either give you weeks to make a legitimate change or immediately close an account that posed a genuine threat. They do this all the time with compromised Ethernet jacks in the Libraries. ***The sender claims to be from Norton, which we don't use on campus. We use Symantec. Trash the email if you get it. Thanks, Emily... Emily Reimer biomedref phishing.jpgThere's a pretty legit-looking "security alert" email going around campus right now. The sender claims to be from Norton Antivirus. But it's bogus, Ted:
***They insist you immediately click the enclosed link. You should never, ever click links in email, unless you're darn sure where they came from. A better practice is to look up the website online if you're concerned.
***They threaten to close your account within 24 hours. OIT would never do this; they'd either give you weeks to make a legitimate change or immediately close an account that posed a genuine threat. They do this all the time with compromised Ethernet jacks in the Libraries.
***The sender claims to be from Norton, which we don't use on campus. We use Symantec.

Trash the email if you get it.

Thanks,
Emily

]]> Change to Loan Periods tag:blog.lib.umn.edu,2011:/biomdoc/access_services//5933.294548 2011-06-01T14:42:56Z 2011-06-01T14:50:33Z Hi all, We've changed our book loan periods for graduate students and faculty/staff. Please go to the Services menu on our website and select Borrowing Materials. Review the content and choose one piece (any piece) of information and post it to the blog with your name, so I know you're up-to-date. Thanks! Emily... Emily Reimer biomedref borrow books.jpgHi all,

We've changed our book loan periods for graduate students and faculty/staff. Please go to the Services menu on our website and select Borrowing Materials. Review the content and choose one piece (any piece) of information and post it to the blog with your name, so I know you're up-to-date.

Thanks!
Emily

]]> Yes, they have returned! Periodic Hourly Counts have returned! tag:blog.lib.umn.edu,2011:/biomdoc/access_services//5933.294028 2011-05-26T01:34:32Z 2011-05-26T01:36:37Z Periodic Hourly Counts will run all week -- Sunday, May 29 - Saturday, June 4. Remember to check the gate counts at both desks and record it on the sheet every hour on the hour, open to close! Remember, if you are alone at the desk you should ask (Melissa, Emily, Pat, Steve or Randy) to watch the desk while you get the counts! Please put sheets in Melissa's box when they are filled. Please post your initials in a comment to indicate you've read this post. Thanks, Melissa... aho Periodic Hourly Counts will run all week -- Sunday, May 29 - Saturday, June 4.

Remember to check the gate counts at both desks and record it on the sheet every hour on the hour, open to close!

Remember, if you are alone at the desk you should ask (Melissa, Emily, Pat, Steve or Randy) to watch the desk while you get the counts!

Please put sheets in Melissa's box when they are filled.

Please post your initials in a comment to indicate you've read this post.

Thanks,
Melissa

]]> National MLA Conference Comes to Minneapolis, May 13-18 tag:blog.lib.umn.edu,2011:/biomdoc/access_services//5933.292989 2011-05-13T14:14:37Z 2011-05-13T14:15:44Z The Medical Library Association Annual Meeting and Exhibition will be in town this week and next. This is a national conference, and the Bio-Med's staff will be participating, including by offering classes on a number of days. Please be prepared to welcome guests from around the country and the world (we have a confirmed group from Taiwan who will be visiting!). Visitors may ask for impromptu tours, which Del has agreed to conduct. If Del is unavailable, find me or another supervisor. As always, thanks for your help! Emily... Emily Reimer biomedref mla.jpg

The Medical Library Association Annual Meeting and Exhibition will be in town this week and next. This is a national conference, and the Bio-Med's staff will be participating, including by offering classes on a number of days.

Please be prepared to welcome guests from around the country and the world (we have a confirmed group from Taiwan who will be visiting!). Visitors may ask for impromptu tours, which Del has agreed to conduct. If Del is unavailable, find me or another supervisor.

As always, thanks for your help!
Emily

]]> Lightrail Construction Update: Commuting to Work tag:blog.lib.umn.edu,2011:/biomdoc/access_services//5933.292959 2011-05-12T19:58:57Z 2011-05-12T20:02:27Z This is a reminder that Washington Avenue will be closed starting Monday, May 16, 2011. Please plan you commute accordingly. I highly recommend that you review this document for commuting purposes: East Bank 2011 Overview For a comprehensive map of University access, go to the University's interactive campus map For campus bus information, go to Parking and Transportation Services For city bus route information, go to Metro Transit For project updates, go to Metropolitan Council's Central Corridor website and sign up for weekly e-mail updates -- Der Yang HSL Administrative Assistant University of Minnesota 450B Diehl Hall | 505 Essex St SE Minneapolis, MN 55455 (v) 612.626.0998 (f) 612.626.5822... Emily Reimer biomedref This is a reminder that Washington Avenue will be closed starting Monday, May 16, 2011. Please plan you commute accordingly.

I highly recommend that you review this document for commuting purposes:
East Bank 2011 Overview

For a comprehensive map of University access, go to the University's interactive campus map
For campus bus information, go to Parking and Transportation Services
For city bus route information, go to Metro Transit
For project updates, go to Metropolitan Council's Central Corridor website and sign up for weekly e-mail updates

--
Der Yang
HSL Administrative Assistant
University of Minnesota
450B Diehl Hall | 505 Essex St SE
Minneapolis, MN 55455
(v) 612.626.0998
(f) 612.626.5822

]]> FYI - Aleph Down (Temporarily) This Sunday tag:blog.lib.umn.edu,2011:/biomdoc/access_services//5933.292952 2011-05-12T19:23:00Z 2011-05-12T19:23:27Z Aleph will be down Sunday morning, May 15, 2011 beginning at 6:00 a.m. for up to five hours. OIT will be doing routine maintenance. Downtime affects the Aleph GUI and the Aleph public catalogs for all campuses, including access to Your Account. Primo will be affected (U of M Twin Cities' MNCAT and U of M Duluth's QuickSearch) for any activities that require information from Aleph (e.g., the holdings lists, links to locations, links for more bibliographic information and access to the Your/My Account information). Notices will be posted on the public catalogs for Crookston, Morris (SUMMON), Twin Cities (MNCAT Classic), All Campuses catalogs and MNCAT. -- Connie Hendrick Enterprise Technology University of Minnesota Libraries 499 Wilson Library 309 19th Ave S. Minneapolis, MN 55455 612-625-0812... Emily Reimer biomedref Aleph will be down Sunday morning, May 15, 2011 beginning at 6:00 a.m. for up to five hours. OIT will be doing routine maintenance.

Downtime affects the Aleph GUI and the Aleph public catalogs for all campuses, including access to Your Account. Primo will be affected (U of M Twin Cities' MNCAT and U of M Duluth's QuickSearch) for any activities that require information from Aleph (e.g., the holdings lists, links to locations, links for more bibliographic information and access to the Your/My Account information). Notices will be posted on the public catalogs for Crookston, Morris (SUMMON), Twin Cities (MNCAT Classic), All Campuses catalogs and MNCAT.


--
Connie Hendrick
Enterprise Technology
University of Minnesota Libraries
499 Wilson Library
309 19th Ave S.
Minneapolis, MN 55455
612-625-0812

]]> Gopher Gold Is Offline - What Do I Do? tag:blog.lib.umn.edu,2011:/biomdoc/access_services//5933.291305 2011-05-09T13:53:06Z 2011-05-09T14:00:02Z Gopher Gold system was down for a time yesterday. However, we didn't receive any calls until 6:45pm. This is just a reminder that the only way to let us know when you experience troubles with Gopher Gold after normal business hours is to call 612 626-9904. Please pass this number along to your front line staff. Thanks! Heather Powell Application Systems Manager U Card Office ****************************************************************************************************************** Everyone - please remember to use the Student Worker Guide in the links on the right when you have a question about a procedure. If you can't find instructions that you think should be there, let me know, and I'll add them. Please find a procedure from the Guide and post it as a comment along with your initials. Thanks! Emily ****************************************************************************************************************** And good luck with Finals, everyone!!! Emily... Emily Reimer biomedref Gopher Gold system was down for a time yesterday. However, we didn't receive any calls until 6:45pm.

This is just a reminder that the only way to let us know when you experience troubles with Gopher Gold after normal business hours is to call 612 626-9904. Please pass this number along to your front line staff. Thanks!

Heather Powell
Application Systems Manager
U Card Office

******************************************************************************************************************

Everyone - please remember to use the Student Worker Guide in the links on the right when you have a question about a procedure. If you can't find instructions that you think should be there, let me know, and I'll add them.

Please find a procedure from the Guide and post it as a comment along with your initials.

Thanks!
Emily

******************************************************************************************************************
good-luck.jpg

And good luck with Finals, everyone!!!

Emily

]]> Return of the Periodic Hourly Counts! tag:blog.lib.umn.edu,2011:/biomdoc/access_services//5933.290873 2011-05-05T02:42:36Z 2011-05-05T02:43:30Z Periodic Hourly Counts will run all week -- Sunday, May 8 - Saturday, May 14. Remember to check the gate count at both desks and record it on the sheet every hour on the hour, open to close! Please put sheets in Melissa's box when they are filled. Please post your initials in a comment to indicate you've read this post. Thanks, Melissa... aho Periodic Hourly Counts will run all week -- Sunday, May 8 - Saturday, May 14. Remember to check the gate count at both desks and record it on the sheet every hour on the hour, open to close!

Please put sheets in Melissa's box when they are filled.

Please post your initials in a comment to indicate you've read this post.

Thanks,
Melissa

]]>