Bio-Med Library Access Services Blog

Hold onto your hats - we're going to start tracking desk statistics!

But it shouldn't be too, too onerous. After each interaction with a patron, either in person or by phone, click on the Track Your Transaction button on the blog. Complete the form, and you're done! The form will default to the most common types of interactions (for example, it defaults to "in person" rather than "phone" and the 2nd Floor rather than the 3rd floor). The intention is to gather the data we need, but make the entry as fast and straightforward as possible.

Here are the definitions for the Transaction Types. Know these definitions and use them properly! If you have a transaction that involves multiple Transaction Types, you can and ought to check more than one entry. Questions? You know where to find us. Please comment, so we know you've read this post, and start trackin' ASAP!

Thanks,
Emily

Transaction Types
Located an Item/Verifed Holdings - Use for looking up a specific (or known) item for a patron in Aleph/MNCAT.
Borrowing/Circulation Assistance - Use for checking out an item, looking up a patron's record, or taking a fine.
Accepted Payment - Use this for accepting any kind of payment - cash, check, U Card, EFS number, etc.
Directional - Use for questions about the building or campus - hours, location of bathrooms, directions to Magrath.
Citation Clarification - Use for looking up a full citation or correcting a bad citation.
How to Use a Resource - For any type of library resource instruction, including how to use MNCAT, how to place an ILL, how to use PubMed, how to use RefWorks, etc.
Eresources Access Troubleshooting - Use when assisting patrons with e-journals and online resource problems.
Technical/Computer Issue - Use for computer hardware/software/network issues of a non-library nature (how do I view a PDF, why is my screen frozen, etc.).
Referral* - Use when referring to another staff person or library department. Don't forget to fill in Referral information below.
Ready Reference - Use when providing factual, at-hand knowledge in response to a question. Examples of this type of question includes definitions of words, populations of a state, or name of an organism.
In-depth Reference - Use when answering a question involves research beyond Ready Reference.
Other - You guessed it. Use this for other types of transactions.

Posted by Emily Reimer at 05:12 PM | Permalink | Comments (10)

Hello All,

You might have noticed that a certain non-U library patron leaves his unattended luggage in the library. If you find this happening or anyone else leaving bags unattended, please call 4-COPS (4-2677) and tell 4-COPS that there are 'unattended bags in the library'. Remember that this is a safety risk. Also remember that we do NOT hold items for anyone.

But remember that if you feel threatened or in danger - call 911. NEVER ENDANGER YOUR PERSONAL SAFETY.

Please post to the blog!

Thanks,
Melissa

***UPDATE*** I called 4-COPS today to have the unattended personal items removed. If a patron asks about their whereabouts, refer to a supervisor. If a supervisor is unavailable, inform the patron that he can retrieve the items from the University Police Station and the items were removed at the direction of the Library Director and the University Libraries' Safety Committee. Thanks, Emily

Posted by Melissa Aho at 07:09 PM | Permalink | Comments (8)

Hi Everyone,

This week I sent out overdue library fines (and billed to student accounts old library fines) and I noticed as I was billing, that a few books were not backdated correctly and the student was billed for them. Remember you MUST backdate books in the return bins and anything on the desk to the time we closed the night before. If you do not know how to backdate or have problems please see Me, Pat, David, Emily, Randy or Steve. Also if you notice that a student has been fined for something that was returned on time just let me know and I will clear it up. Either find me, write me an email or put a note on my desk/chair (don't forget to include the name, the book, fine, date, etc).

Also when someone returns a book to the Circulation desk STOP what you are doing and return that book! Its important that we correctly check items in on time, so that patrons are not charged.

If you close on Fridays or Saturdays and there is a new security monitor ask them if they have any questions and give them one of the closing sheets (they are at the back of the blue Security Monitor book--which is now next to the forms binder). Also remember that you need to lock both doors on 2nd and the handicap door at the end of the day. Remind the security monitor that they need to be the last one out of the building so that they can double check that the doors and the handicap door are locked.

One last thing. Please, please do NOT open change when its not needed or just because we are getting low. The last few weeks the register on 2nd has had more change then is needed and it takes a while to count out at the end of the night.

Please post to the blog.

Thanks,
Melissa

Posted by Melissa Aho at 09:03 PM | Permalink | Comments (9)

Hi Everyone,

If you close the 3rd floor desk, please close the glass doors that separate the Circulation area from the stairs. Do NOT lock them, just close them. We are going to see if this helps keep people from leaving via the 3rd floor exit when we close down the desk and rope off the exit.

Thanks,
Melissa

Posted by Melissa Aho at 06:02 PM | Permalink | Comments (0)

Hi everyone,

As you no doubt know by now, the 3rd floor Circulation Desk will be going away this summer. (A moment of silence, if you please.) As the first of many changes to come, the Hold Shelf has moved to the 2nd Floor. Everything will function essentially the same way, except for checking out ILLs.

ILLiad Circulation has moved to the web, so you will no longer have to open a second client to check out an ILL. Instead, just click on ILL Check Out (ILLiad) under Links on the blog. Further instructions are printed on the purple ILL slips, but the process is very intuitive -- you probably won't even need to use them.

If you have any questions, you know what to do! (And keep reading, I've been prolific this week....)

Thanks,
Emily

Posted by Emily Reimer at 02:08 PM | Permalink | Comments (0)

Remember that the library closes now at 10pm Sunday - Thur and 6pm on Friday and Saturday.

Make sure that when you close, you lock the study rooms, turn off the lights in the pit and make sure that the doors on the 2nd floor are locked. Also make sure that the guard is the last person to leave (they may need to be reminded of this) and that they know thay are suspose to check and make sure the doors on the 2nd floor are locked (and the handicap door is off).

Please post to the bog!

Thanks,
Melissa

Posted by Melissa Aho at 09:56 PM | Permalink | Comments (8)

How to use the scanner:

1) Double-click the icon on the desktop labeled “For Scanning Adobe Photoshop 7.0.1”

2) Place item to be scanned face-down in the scanner

3) In Adobe Photoshop, go to File -> Import -> Cano Scan 4400F

4) A new window will pop up, press Preview

5) An image of your scanned item will appear, if you like the way the image looks, press “Scan”. If you do not like the way the image looks, adjust the item in the scanner and then Preview/Scan again

Posted by Melissa Aho at 07:12 PM | Permalink | Comments (0)

Hello All,

I am working on the Summer schedule. The Spring schedule will go through Sunday May 25 (the end of Break Week). The new Summer schedule will start on Monday May 26 and go through Sept 1.

So if you have not done so, I will need your Summer hours. Please put them in FileMaker Pro.

Since I have the schedule made up until Sunday May 26, if you leave for summer vacation before that date or need time off, you must post your hours. Otherwise I will assume that you are working.

If you are graduating I need to know when your last day will be. Remember that you can work until May 31 if you are graduating.

If you are coming back in the Fall I need your Fall hours, please post these in the FileMaker Pro. Please remember that for Fall we will be moving down to one desk, so we will be cutting a lot of hours.

Also if you want to work extra hours in the Summer let me know.

Post to the blog so that I know you have read this!

Thanks,
Melissa

Posted by Melissa Aho at 10:25 PM | Permalink | Comments (9)

Remember that when you open in the morning and you check the return bins, you MUST backdate before you return the book. Remember to backdate to the last hour the library open. If you do not know how to do this please ask Melissa, David, Emily, Pat, Steve or Randy.

Also remember to remind students when they check out a RESERVE book that it is due back in 2 hours. We now charge late fees on the overdue Reserve books so its very important that you remind students. Also remember that you must scan in items as soon as they are returned.

Please respond to this blog!

Thanks,
Melissa

Posted by Melissa Aho at 09:25 PM | Permalink | Comments (15)

Breaks

Employees may take one fifteen minute break during any continuous four-hour shift. A staff member who is scheduled for eight hours or more is entitled to two breaks that may be combined into one thirty minute paid lunch break. When scheduled for eight or more continuous hours, employees may also punch out for a thirty minute unpaid lunch break. Desk workers must coordinate breaks amongst themselves and with supervisors so that the Circulation Desks are covered at all times.

Respond to the blog with your initials.

Thanks,
Melissa

Posted by Melissa Aho at 04:13 PM | Permalink | Comments (10)

The Journal Shift

The journal shift project is intended to consolidate the journals that remain after we sent 30,000 volumes to the storage facility on the west bank into a smaller amount of space. This will allow us to take down stacks in other areas, freeing up space for other kinds of student activities. In particular, we’re expecting to vacate much of the central core area of the 3rd floor for Bioinformatics offices and a “Collaboratory.” We’re also going to be dismantling the 3rd floor desk and consolidating Circulation and Copy Service activities on the 2nd floor with the Reserve and Reference desks.

When shifting we need to make efforts to collect or “reap” all of the available space, but also leave a prudent amount in order to allow for a few new titles to sneak in here and there, and to accommodate the issues that arrive over the next few years for those titles where we still actively receive issues. Towards this end we have been trying to observe several practices:

• leave 5 years of expansion space for active titles
• don’t put current unbound issues on the top or bottom shelf
• Leave space between different titles/sets of journal volumes,
• Think about what you’re doing and use common sense in juggling these rules and titles
• Record your work in the Pagelog
• Ask questions when you’re not sure

These are explained or at least I’ve expanded on these themes in additional paragraphs below the cut, or in separate memos under paging. Be sure to read these carefully, and add your initials to the memos.

Continue reading "The Journal Shift" »

Posted by David Lenander at 07:23 PM | Permalink | Comments (10)

Starting Sunday February 17 both Circulation Desks will be doing a daily survey to record the number of questions and inquiries they receive.

In the first two boxes record if the question was In person or on the phone. Then record what type of question/inquiry it was. Also if you receive any reference questions write what it was in the last box.

If you work on a Friday or Saturday please place sheet in Melissa's mail box at the end of the night and take a new one from my mail box.

If you have any questions please see me or Emily.

Please respond to this blog post that you have read it.

Thanks,
Melissa

Posted by Melissa Aho at 10:24 PM | Permalink | Comments (14)

I’m not sure if everyone is aware that our reserve 2-hour loans have not been automatically accumulating overdue fines like the books and journals in the 1-day or 6-week or 1-week categories (or even the permanent reserve 2-day loans). We’ve relied upon manual calculation of these fines in egregious cases. Up til now.

As of this week, probably on Tuesday (2/5), Aleph will begin automatically calculating and assessing these fines at a rate of $1.50 per hour. I have written a long 2 page memo that you need to read carefully at the desk. This has a number of consequences for our practices, which must now change. Please initial this memo here, and also initial the paper memo at the desk.

Posted by David Lenander at 06:41 PM | Permalink | Comments (13)

Hello Everyone,

Starting today (1/22/08), the library will be open until 3am. A security monitor will be here until 3am. This replaces the 24/7, which did not see that many people from 3-7am.

So when you close the library at the normal time (11 during the week and Sundays, 7 on Fridays and 6 on Saturdays), you will need to close as you normally would. HOWEVER, you will now need to turn off the handicap button (so that the handicap button does not work). Remember you do this by using that weird little forked key and the lock is on the wall (looks like a light switch). After you are done switching it off (and checking it, to make sure the door does not open on its own via the button), you MUST notify a security monitor that it is closed and that they will need to open the door for anyone who needs help. Both doors will remain unlocked until 3am, but the handicap button will not be working.

Also we now have three sheets for you to hand the night security monitor (or the extended hours monitor if you see them). You will find copies in the blue Diehl Security monitor book:
1) New closing instructions
2) Demographic survey
3) Study room log in sheet

-Remind the security monitor to place them in my mail box
-You must give these sheets to the security monitor!!!

Please respond to this entry with your initials.

Thanks,
Melissa

Posted by Melissa Aho at 05:26 PM | Permalink | Comments (16)

Short Notice Shift Problem!

Can anyone cover?

This Wednesday, Jan. 24: 1:00- 5:00pm

I could attempt to switch hours if that would be helpful.

Please let me know, shann104@umn.edu

Thanks!
Kate

Posted by Katherine Shannon at 11:15 AM | Permalink | Comments (0)

The new Spring Schedule is out! I have emailed it out to everyone and I have also posted next weeks schedule on 2nd and 3rd floors.

Remember that Monday January 21st is MLK Day and we are closed!

Have a great Spring Semester,
Melissa

Posted by Melissa Aho at 01:44 PM | Permalink | Comments (0)

There are new rulers and calculators at the Circulation Desks!

At the 2nd and 3rd desk are small hand held calculators to help you close out the registers at night. These are NOT to be borrowed to anyone.

Then at the 2nd floor Circ Desk we have 2 new IT Scientific Calculators. These are each in their own bag (like the ones we use for the markers) and MUST be checked out by students. They come with a cover (which is attached to the back) and a manual. These will be housed in the headphone drawer. The barcode is on the calculator.

We also have 2 12 inch rulers and 2 18 inch rulers. These also have barcodes on them and MUST also be checked out by students.

I have also created one more bag of colored markers and replaced a bunch of the old, dry ones from the old bags. If you ever find any old dried out makers let me know and I can replace it.

Thanks,
Melissa

Posted by Melissa Aho at 03:19 PM | Permalink | Comments (0)

1. On Wednesday, we will begin doing Periodic Gate Counts for the week. You know what to do. 2. The Aleph password has been changed. Check the cheat sheet at either desk or ask for the new password. Thanks & Happy Holidays! Emily

Posted by Emily Reimer at 02:20 PM | Permalink | Comments (0)

Are you wondering what Winter Break hours you signed up for? I have printed a copy of the schedule and placed it next to the current weeks schedule at the Circ Desk on 2nd.

If you would like your very own copy, please let me know and I will print one for you.

Melissa

Posted by Melissa Aho at 08:49 PM | Permalink | Comments (0)

Hey guys, please fill out an over-ring slip, and fill it out correctly. They are not that hard, and I know there are a lot printed out. Fill out each blank (including name), and attach the receipt. Do not just throw a receipt in the drawer with a scribbled note on the back. It's hard to know what to do with it after that. If something funky happened, explain it.

And as long as you hit "cancel" before hitting cash, check, or ucard, then you don't have to fill out an over-ring.

Thanks,
~TLC

Posted by Tiffanie Clark at 07:01 AM | Permalink | Comments (0)

Want to spend New Years Eve during the day in the Library with Melissa and Emily?

Of course you do. We will be open Monday December 31 New Years Eve from 9-5. So we are looking for two people to volunteer to pick up that day and work from 845-5.

So if you would like a little more money in your pocket and you want to work please let me or Emily know.

Thanks,
Melissa

Posted by Melissa Aho at 07:54 PM | Permalink | Comments (0)

Hi Everyone,

Please put your Spring 2008 schedule in Filemaker by Sunday December 2. People that get their schedule in by then will have top priority for shifts.

Thanks,
Melissa

Posted by Melissa Aho at 10:06 PM | Permalink | Comments (0)

Hi Everyone,

If you close the library at night plase add these extra steps into your closing routine:

Always double check the glass doors (by the stairs) to make sure that they are locked. Manually go up and try to open them. Also double check the door in the Circ Area that goes to the break/Minitex area. And close the door to the study room. Do NOT wait for the guards to lock or close these doors.

Also make sure that the guards are getting the two extra sheets (the demographics and the study room sheets). If you don't know where these are please ask.

Please post your initials to confirm you are aware of these new steps (even if you dont close please post).

Thanks,
Melissa

Posted by Melissa Aho at 10:39 PM | Permalink | Comments (10)

Hello Everyone,

With the holidays and finals soon upon us, its time to think about the schedule.

-Please note that we will have different hours with the Holidays and the Winter Break
-Please post any shift you will not be able to work
-Sadly Tiffanie and Nick will be leaving us at the end of December (because they are graduating. Congrats Tiffanie and Nick!). Tiffanie's hours will available from December 21 - January 21, and Nick's will be available from January 1 – January 21. If you want to pick up one or all of their shifts please let me or Emily know. You can pick up their shifts in 3-4 hour blocks if you don’t want to work the whole shift.
-We will be hiring for Tiffanie and Nick’s hours. If you are interested in taking their shifts please let me or Emily know

Thanksgiving
Wednesday November 21 we are open 7 am-6 pm
Thursday November 22 and Friday November 23 we are CLOSED

Finals
-Everyone is expected to work their regular shift through finals week. Please post your shift if have any difficulties or if there are any conflicts
-We will be open normal hours during Finals week
-24/7 Extended Study Hours Access available through Dec. 20

Study Days/Finals Week (Dec. 13-20)
M-Th 7 am-11 pm
F 7 am-7 pm
Sa 9 am-6 pm
Su 12 noon-11 pm

Winter Break
-Winter Break starts Friday December 21 and goes until Monday January 21
-Please note our shorter hours for Winter Break
-No 24/7 hours during Winter Break

Winter Break (Dec. 21-Jan. 21)
M-Th 7 am-8 pm
F 7 am-6 pm
Sa 9 am-6 pm
Su 12 noon-8 pm

Saturday, Sunday, Monday and Tuesday (12/22-12/25) CLOSED
Monday and Tuesday (12/31-1/1) CLOSED (we might be open on 12/31 more to come if that happens)
Monday (1/21) MLK Holiday CLOSED

Please post your initials to confirm you are aware of our holiday and winter break hours.

Thanks,
Melissa

Posted by Melissa Aho at 08:54 PM | Permalink | Comments (8)

Have you completed the Safety Worksheet and looked at the U of MN Emergency Preparedness web page (the link is on the Safety Worksheet)? If not please turn it in ASAP.

Thanks,
Melissa

Posted by Melissa Aho at 06:03 PM | Permalink | Comments (0)

For the next few weeks I will be conducting a study of the people that use the computers on the 2nd floor.

So if you work Friday, Saturday and Sunday I need your help. I will leave a spread sheet for you to fill out the following data for Friday 3-7 and all day on Saturday and Sunday. The numbers I am looking for are: the total number of people on the 2nd floor computers (dont forget the ones outside the door by the stacks), the number of non-University of Minnesota people using the 2nd floor computers, the number of people in the pit on computers (both U people and non-U people).

If you have any questions please ask.

Thank you for your help,
Melissa

Posted by Melissa Aho at 07:53 PM | Permalink | Comments (0)

Hi everyone,

If you are closing at night please note that starting today (Thursday October 4, 2007) I am moving the cash box. The new home for the cash box will be adjacent to the old home (in other words in the big drawer to the right). There is also a new key (it sometimes sticks a little but it does work).

Please post your initials and any questions or comments you may have, so I know you've read this post.

If you need help with the key or have any questions please let me know.

Thanks,
Melissa

Posted by Melissa Aho at 01:59 PM | Permalink | Comments (11)

Hi everyone,

In my absence, David and Steve will be supervising the Circulation Desk.

David Lenander
612-626-3375
d-lena@umn.edu
(or simply turn around on the 2nd floor and check his office!)

and

Steve Llewellyn
6125-7940
llewell@umn.edu
314 Diehl Hall.

The desk schedule can be found on the O: drive on the Circ Desk computers at O:\Access-Services\Circulation\SchedulesStudent Schedule Fall Session 2007.xls. There will probably also be a more up-to-date schedule posted that reflects coverage of striking staff workers' hours.

Good luck & see you soon (I hope)!

Emily

Posted by Emily Reimer at 05:17 PM | Permalink | Comments (0)

Locate & Notify forms (I used to call them Search & Destroy forms) have been replaced with the Search forms used by the rest of the University Libraries. The new form allows patrons to choose their pick up library, so it's a little more user friendly. Drop completed forms in the blue bins behind both Circulation desks.

Speaking of the blue bins, you may have noticed that I replaced the cardboard Circulation boxes we used to use. Since we've updated a number of procedures, here's a review of what should be placed in them: returned ILLs, books to be routed to other libraries, and search forms. However, books that have patron holds on them should not be left there. Books that have patron holds that need to be routed to another library should be brought up to the third floor, flagged with the appropriate hot pink routing flag, and set on the transfer shelf (next to the check in station that the shelvers use). Books that have patron holds that will be picked up here should be handled as explained in the previous post.

If you have comments or suggestions on any of this, comment on the post or otherwise let us know.

Thanks!
Emily

Posted by Emily Reimer at 12:29 PM | Permalink | Comments (0)

Starting today, we will be instituting a new policy for managing holds, Point to Points, recalls, and anything else that may end up being placed on the 3rd floor hold shelf. Instead of routing these types of items to Joel's inbox, please fold the printout lengthwise, write the patron's name (last name first) and pull date on the slip, and place the item on the shelf by name alphabetically. Use one of the current holds for a model or ask if this is confusing. Please respond in a comment with your initials with any feedback or questions you have so we can confirm you've read this post. Danke, Emily

Posted by Emily Reimer at 03:50 PM | Permalink | Comments (11)

Alas, the Computer Help Desk has finally met its end. Please assist any patrons (as you're able to) who seek help with computer problems. In those cases when you're unable to assist, send them to Reference or call Matt at (4-5989, Server Room - 10 am to 4:30 pm) , Chacko (4-9921, Room 281 - 8:15 - 4:30 pm), or Peter (6-4185).

Also, if anyone can work a Saturday on any of the next several weeks, you'll have my undying gratitude.

Thanks!
Emily

Posted by Emily Reimer at 01:21 PM | Permalink | Comments (4)

Periodic Hourly Counts will run all week -- Sunday, August 12th - Saturday, August 18th. Remember to check the gate count at both desks and record it on the sheet every hour on the hour, open to close!

Please post your initials in a comment to indicate you've read this post.

If you open in the morning please put the old sheet in my mail box.

Do you have questions, comments, feedback? I'd love to hear it!

Thanks,
Melissa

Posted by Melissa Aho at 01:26 PM | Permalink | Comments (7)

Bound journals now circulate for one day (due at closing the following day). Unbound journals will continue to circulate as usual - available after 3:30PM and due back before 8:30AM. Patrons may renew loans of bound journals up to three times for a total of a four day loan period.

There may be cases in which we need to make an exception, since we are effectively reducing the loan period for many items. You have the authority to do this, just make certain to let a supervisor know (email's fine) when and why you made the decision you did. That way we can keep track of how the new system is working and gauge whether our users are experiencing any inconvenience.

Thanks!
Emily

Posted by Emily Reimer at 02:09 PM | Permalink | Comments (0)

Hi everyone, Don't get the wrong idea -- there's still lots of summer left -- but I need to start planning the Fall Semester schedule. Please create a new entry with your fall schedule in the Desk Availability database and drop me an email once you've done so. (There are shortcuts located on the Circ computer desktops.) I'll need to know when you're scheduled for classes or other commitments and how many hours you're interested in working. I'll also do my best to accommodate your scheduling preferences, though I can't guarantee anything. (Though I will say, the sooner you get your schedules in, the better....)

Thanks,
Emily

Posted by Emily Reimer at 04:20 PM | Permalink | Comments (0)

By now, you may have noticed signs around the library announcing new loan periods for journals. Although we don't have a firm start date, August 1st is likely when we will implement this change. Here's the deal: Unbound journals will continue to circulate exactly as they are now - available after 3:30PM and due back before 8:30AM. ALL bound journals will circulate for one day (or 24 hours). Patrons may renew loans of bound journals up to three times for a total of a four day loan period. There may be cases in which we need to make an exception, since we are effectively reducing the loan period for many items. You have the authority to do this, just make certain to let a supervisor know (email's fine) when and why you made the decision you did. That way we can keep track of how the new system is working and gauge whether our users are experiencing any inconvenience.

Questions? Comments? Post them here, and I will respond ASAP. Please also read Ben's post below and leave any feedback you might have.

Thanks,
Emily

Posted by Emily Reimer at 04:49 PM | Permalink | Comments (0)

Some of you have noticed (and some of you probably WILL notice in the near future) that Aleph has been freezing in the midst of checking out or checking in items. We discovered yesterday that this is a bug that has to do with the ILL GUI version of Aleph. (At Bio-Med, we currently don't use Aleph ILL; we're still using ILLiad to circulate ILL loans.)

Aleph does manage to check the item in or out, but then it sees a prior associated ILL record, gets confused, and gives up. If this happens to you, click the box in the lower left corner of the screen (looks like this: ) to break the connection, check out any other items the patron may yet need to have checked out and then double-check to ensure that the problem item was, in fact, checked out.

Let me know if this happens to you, so we can keep track of any more occurrences. Post a comment to the blog or send me an email at ereimer@umn.edu.

Thanks for your help!
Emily

Posted by Emily Reimer at 02:35 PM | Permalink | Comments (0)

From Sunday, June 10 through Saturday, June 16, we will be keeping track of patron inquiries at the Circulation desks (both in person and by phone). The sheets will be placed at each desk. Please make sure to mark the appropriate category whenever a patron approaches the desk or calls on the phone -- make sure you mark how the request was made (in person or by phone) AND the type of inquiry (Circ question, Directional, etc.) .

Notes on the categories:

Checkout -- please mark down when you check books out to someone, not questions about checkouts (those can go under "Circ Question")
Other -- please make a note as to what the transaction was
Referral -- use this for when you refer someone somewhere else (to reference, ILL, BIS, Copy Center, etc.) even over the phone
Prints/Copies -- please mark down when you sell prints/copies to someone

If you have any questions, just ask a supervisor... Thanks! Emily

Posted by Emily Reimer at 04:05 PM | Permalink | Comments (0)

Hi everyone, I just wanted to check in to see how 24/7 Access is going. We initially had some issues to work out -- have they been resolved? Do you have suggestions for improving our procedures? Also, and importantly, we need to work together with the security monitors to make sure that the building is safe and supervised. There has been feedback that the monitors haven't been here on a couple of occasions when Circ staff have arrived. Please inform me or another supervisor immediately (by email is fine) if a security monitor is not present when you arrive in the morning.

Please post your initials to the blog to indicate you've read this post. Even better, give me some feedback!

Thanks for your great work,
Emily

Posted by Emily Reimer at 03:21 PM | Permalink | Comments (10)