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Telephone feature sets, layout standardization planned

The Office of Information Technology (OIT) is standardizing telephone feature sets and button layouts on all multi-line telephones throughout the University of Minnesota, Twin Cities campus.

The Office of Information Technology (OIT) is standardizing telephone feature sets and button layouts on all multi-line telephones throughout the University of Minnesota, Twin Cities campus.

The work is being done to prepare for an online self-help process that will allow authorized users to manage voice services on their telephones. It will allow OIT to create significant savings in human resource overhead, to automate the order process, and to improve the accuracy of our databases. In addition, this change will introduce a universal, familiar feature set to each University phone.

No fixed features will be removed from telephones, but some features will be accessed with the use of keypad buttons instead of fixed programmed buttons on the telephones. For example, the “Last Number Redial” feature will be accessed by using “#9.”

All ITE12 and ITE30 telephones will be converted to the new telephone feature sets within the next year. Cutovers will be done building-by-building, starting with the St. Paul campus, followed by East Bank and West Bank, respectively. Posters indicating "Telephone Standardization in Progress" will be displayed in buildings while cutovers are happening.

For more information, go to www.oit.umn.edu/telephones and click on “Campus Implementation,” or send e-mail to ntsphones@umn.edu.