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November 11, 2004

Technical Support

One of my primary job responsibilities at work is technical support for CAD/Engineering software. This is also one of my favorite parts of my job. It comes from the pure joy of solving problems. In doing so it helps people dispel their misery. Most people donít turn to help until they absolutely have to and by that time are already frustrated. This is one way I can make a difference in life. Itís a way I can use my gifts, talents and resources to benefit others. I treat technical support like training, which when approached this way is empowering to the user. Today I helped someone refresh their memory on some software they havenít used in a long time and she was happy to be able to do these tasks. It also helped make this day a great day for me.

Posted by carl1236 at November 11, 2004 6:35 AM | Life