Minnesota Twins Ticket Sales and Service Coordinators
The Minnesota Twins are currently accepting applications for the part-time positions of Ticket Sales and Service Coordinators. A full job description, including functions and qualifications, is listed below. Qualified applicants should apply online only. www.twinsbaseball.com/jobopportunities
Ticket Sales and Service Coordinator (Part-Time)
As a member of the Ticket Sales & Service department of a Major League Baseball (MLB) franchise, this position is primarily responsible for supporting the efforts of the full-time sales & service staff in an effort to assist the department in achieving sales and service goals.
Essential Duties & Responsibilities
-Support department's service efforts by performing non- customer facing duties on behalf of assigned sales & service representative. These duties include, but are not limited to order processing, customer recovery assistance, database entry (ticket system & CRM), monitoring & answering phone queues, special TSS project assistance and distribution of customer benefits.
-Support department's acquisition efforts by performing lead generation and sales qualification duties with the intent of providing these qualified leads to assigned sales & service representative for closing. In addition, this position will also perform other sales support duties which include but are not limited to: order processing, invoicing, ticket distribution, sales collateral distribution, database entry (ticket system and CRM), monitoring & answering phone queues and special TSS project assistance.
-Provide overflow phone coverage assistance to organization's call center during high-volume on-sales and other team initiatives.
-Provides consistent and superior customer service in all dealings with existing and prospective customers.
- Adheres to the established policies and procedures in performing all account creation, invoicing, payment, ticket-printing and distribution functions.
-Adheres to the established policies and procedures in utilizing CRM solution.
-Maintains strong, cooperative inter/intra-departmental relationships.
-Participates in various sales promotions, events, and existing/potential client entertainment activities, as required.
-Works in conjunction with the entire Ticket Sales & Service team to uphold the mandates of the department regarding sales & service goals and objectives.
-Assists with game day operations as required.
-Performs other duties as assigned.
Required Skills, Experience & Abilities
-Prior sales and or customer service experience preferred.
-Prior account management experience is preferred.
-Excellent relationship building and people skills, with the ability to interact effectively with internal and external clients at all levels within the organization.
-Superior communication skills,
-Proficient in Microsoft Office products
-A commitment to service excellence and customer satisfaction.
-Ability to multi-task and meet required deadlines.
-Assertive, confident, persistent and results-oriented.
-Team player with excellent interpersonal skills
-While looking to succeed personally, you must be able and interested in supporting a team environment and adhering to the Ticket Sales & Service department's objectives, goals and mandates.
-Familiarity with event ticketing system a plus.
-Ability and willingness to work evenings, weekends, and holidays as required. Hours will be approximately 30-40 per week.