University of Minnesota
Driven to Discover



 

Career Services Site

Students

MN Twins hiring a PT Coordinator for Ticket Sales & Services

We are currently accepting applications for the part-time positions of Coordinator, Ticket Sales and Service. A full job description, including functions and qualifications, is listed below. Interested
EXTERNAL applicants should apply online via www.twinsbaseball.com/jobopportunities.
INTERNAL applicants please apply via the internal job board link located on the HR Intranet site (http://twinsksvr/) or the ADP self service portal (contact me if you do not know your internal login, please do not set up a new account). Please contact me with any questions or if you have any referrals. Thank you!


Ticket Sales and Service Coordinator (Part-Time)

Summary

As a member of the Ticket Sales & Service department of a Major League Baseball (MLB) franchise, this position is primarily responsible for supporting the efforts of the full-time sales & service staff in an effort to assist the department in achieving sales and service goals.

Essential Duties & Responsibilities

· Support department's service efforts by performing non- customer facing duties on behalf of assigned sales & service representative. These duties include, but are not limited to order processing, customer recovery assistance, database entry (ticket system & CRM), monitoring & answering phone queues, special TSS project assistance and distribution of customer benefits.

· Support department's acquisition efforts by performing lead generation and sales qualification duties with the intent of providing these qualified leads to assigned sales & service representative for closing. In addition, this position will also perform other sales support duties which include but are not limited to: order processing, invoicing, ticket distribution, sales collateral distribution, database entry (ticket system and CRM), monitoring & answering phone queues and special TSS project assistance.

· Provide overflow phone coverage assistance to organization's call center during high-volume on-sales and other team initiatives.

· Provides consistent and superior customer service in all dealings with existing and prospective customers.

· Adheres to the established policies and procedures in performing all account creation, invoicing, payment, ticket-printing and distribution functions.

· Adheres to the established policies and procedures in utilizing CRM solution.

· Maintains strong, cooperative inter/intra-departmental relationships.

· Participates in various sales promotions, events, and existing/potential client entertainment activities, as required.

· Works in conjunction with the entire Ticket Sales & Service team to uphold the mandates of the department regarding sales & service goals and objectives.

· Assists with game day operations as required.

· Performs other duties as assigned.

Required Skills, Experience & Abilities

· Prior sales and or customer service experience preferred.

· Prior account management experience is preferred.

· Excellent relationship building and people skills, with the ability to interact effectively with internal and external clients at all levels within the organization.

· Superior communication skills,

· Proficient in Microsoft Office products

· A commitment to service excellence and customer satisfaction.

· Ability to multi-task and meet required deadlines.

· Assertive, confident, persistent and results-oriented.

· Team player with excellent interpersonal skills

· While looking to succeed personally, you must be able and interested in supporting a team environment and adhering to the Ticket Sales & Service department's objectives, goals and mandates.

· Familiarity with event ticketing system a plus.

· Ability and willingness to work evenings, weekends, and holidays as required.

Post a comment

(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)

College of Education & Human Development
cehd@umn.edu | 612-626-9252 | 104 Burton Hall, 178 Pillsbury Dr SE, Minneapolis, MN 55455

© 2011 Regents of the University of Minnesota. All rights reserved.
The University of Minnesota is an equal opportunity educator and employer.