CES Contribution to the MINITEX Report - March 2010

Peer Research Consultants
The University Libraries' Peer Research Consultants (PRC) program is in its second semester. The program's goal is to support students as they do library research and find sources to use in their writing. Students can take advantage of day and evening drop-in hours to work one-on-one and get personalized research help on their topic. In the fall, the first semester of the program, PRCs met with over 60 students, over 60% of whom were from the University's First Year Writing program (WRIT 1301).

Digital Reference
The Libraries are now providing digital reference service through Minitex's QuestionPoint platform. This has simplified staffing and administration of the service and has provided a single, verified source of statistics. One interesting finding is that chat (as a 24-hour service) has edged out email as the most common means of requesting assistance. Chat patrons who responded to a survey presented to them at the conclusion of the transaction show high measures of satisfaction, with over 90% indicating that they will use the service again, and nearly 90% indicating that they would recommend the service to others.



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