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March 31, 2010

REVISED DATE: May 1, 2010, E-mail Policy Change: 30-day-old Trash to be Deleted

Audience: University of Minnesota Community
Action: Do not store important e-mail in Trash; University OIT will not restore it
URLs: None
Contact: 1-HELP (612-301-4357)

REVISED DATE: Beginning May 1, 2010, trash older than 30 days to be deleted; trash no longer archived

The University Office of Information Technology has decided to delay the change in e-mail policy from April 2 to May 1. Beginning May 1, the University OIT is making a change in the way they handle messages marked as Trash for the central e-mail service.

In the past, messages marked as trash have been included in the auto-filing process. Beginning on the evening of May 1, 2010, the Office of Information Technology will no longer auto-file email messages in trash folders; instead all messages marked as trash that are older than 30 days will be permanently deleted. Depending on your software and configuration, this will include messages in folders with names such as Trash, Deleted Items, or Deleted Messages.

Do not store important e-mail in your trash folders. Once trash e-mail is deleted, the University OIT will not restore it.

University Services

* E-mail

Explanation

This practice will make available a significant amount of additional storage space and enhance system performance and user response time for the central e-mail system. In addition, it will also better align University practices with general best practices for e-mail services followed by Google and service providers in the education and public sectors.

More Information

If you have questions, contact 1-HELP (612-301-4357).

March 29, 2010

April 2, 2010: Change in E-mail Policy; Trash to be Deleted After 30 Days

Audience: University of Minnesota Community
Action: Do not store important e-mail in Trash; University OIT will not restore it
URLs: None
Contact: 1-HELP (612-301-4357)

Change to E-mail Archiving: trash to be deleted after 30 days

The University Office of Information Technology is making a change in the way they handle messages marked as Trash for the central e-mail service.

In the past, messages marked as trash have been included in the auto-filing process. Beginning on the evening of April 2, 2010, the Office of Information Technology will no longer auto-file email messages in trash folders; instead all messages marked as trash that are older than 30 days will be permanently deleted. Depending on your software and configuration, this will include messages in folders with names such as Trash, Deleted Items, or Deleted Messages.

Do not store important e-mail in your trash folders. Once trash e-mail is deleted, the University OIT will not restore it.

University Services

* E-mail

Explanation

This practice will make available a significant amount of additional storage space and enhance system performance and user response time for the central e-mail system. In addition, it will also better align University practices with general best practices for e-mail services followed by Google and service providers in the education and public sectors.

More Information

If you have questions, contact 1-HELP (612-301-4357).

March 26, 2010

Monday, March 29, 2010:Adobe Acrobat Professional 9.3.1 Update

Audience: Adobe Acrobat Professional 9.3 users
Action: No Action Required
URLs: http://kb2.adobe.com/cps/505/cpsid_50570.html
Contact: cfans.help@umn.edu

Description

On Monday, March 29th 2010, CFANS OIT will begin the installation of the Acrobat Professional 9.3.1 patch for CFANS computer systems that currently have Acrobat Professional 9.3.0.

Process

SCCM will be used to install the Acrobat Professional 9.3.1 patch. The installation will occur in the background with no interruption to service.

Explanation

Updating Acrobat Professional 9.3.0 to 9.3.1 will address a number of customer workflow issues and security vulnerabilities.

More Information

Information about the issues addressed in the Acrobat Professional 9.3.1 patch is available at this website:
* http://kb2.adobe.com/cps/505/cpsid_50570.html

If you have questions, contact cfans.help@umn.edu.

March 16, 2010

Sunday, March 21, 2010, 6:00 a.m. to noon: Intermittent E-mail Outages

Audience: University of Minnesota Community
Action: No action required
URLs: http://systemstatus.umn.edu/view/Main
Contact: 1-HELP on campus (612-301-4357)

Description of Outage

University OIT reports that on Sunday, March 21, 2010, from 6:00 a.m. until noon, there will be intermittent e-mail outages across the Twin Cities campus.

Process

This outage will affect four separate servers at four separate times throughout the morning:

6:00 a.m.-8:00 a.m.: Emerald e-mail server

The Emerald server houses approximately 9,000 e-mail users. These users will not have access to their e-mail during this time.

8:00 a.m.-noon: Pearl e-mail server

The Pearl server houses approximately 80,000 e-mail users. These users will not have access to their email during this time. This server is designated for email users that do not regularly use their e-mail.

8:00 a.m.-noon: Listserv (e-mail lists)

Listserv will not be available. Messages sent to Listserv lists will be delayed until maintenance on this server is complete.

8:00 a.m.-noon: Mass Email Distribution System (Lyris)

Links to ecommunications.umn.edu URLs will not be reachable. Any messages already queued up in Lyris will be delayed until maintenance is complete, and users will not be able to generate new mailings.

If you are unable to access email during this time, assume that you are on one of the affected servers listed above.

Explanation

This downtime will allow OIT engineers to install necessary Solaris Operating System patches. These are standard vendor patches that address security concerns and reliability issues, and provide bug fixes.

More information

University OIT will post updates at http://systemstatus.umn.edu as they become available, as well as during the morning of the outage. They apologize for the inconvenience that this has caused. If you have any questions, please call 1-HELP (on campus). Off-campus, call 612-301-4357.

March 12, 2010

Sunday, March 14, 0600 to 1000: CFANS Server Maintenance

Audience: Users of CFANS server resources
Action: No action required
URLs: None
Contact: cfans.help@umn.edu

Description

CFANS server patching and maintenance for March will take place on Sunday, March 14, 2010, between 0600 and 1000.

During the maintenance window, all servers will be updated with the latest patches for their respective operating systems and may be rebooted.

An "all clear" will be sent once the maintenance is completed.