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Sunday, March 21, 2010, 6:00 a.m. to noon: Intermittent E-mail Outages

Audience: University of Minnesota Community
Action: No action required
URLs: http://systemstatus.umn.edu/view/Main
Contact: 1-HELP on campus (612-301-4357)

Description of Outage

University OIT reports that on Sunday, March 21, 2010, from 6:00 a.m. until noon, there will be intermittent e-mail outages across the Twin Cities campus.

Process

This outage will affect four separate servers at four separate times throughout the morning:

6:00 a.m.-8:00 a.m.: Emerald e-mail server

The Emerald server houses approximately 9,000 e-mail users. These users will not have access to their e-mail during this time.

8:00 a.m.-noon: Pearl e-mail server

The Pearl server houses approximately 80,000 e-mail users. These users will not have access to their email during this time. This server is designated for email users that do not regularly use their e-mail.

8:00 a.m.-noon: Listserv (e-mail lists)

Listserv will not be available. Messages sent to Listserv lists will be delayed until maintenance on this server is complete.

8:00 a.m.-noon: Mass Email Distribution System (Lyris)

Links to ecommunications.umn.edu URLs will not be reachable. Any messages already queued up in Lyris will be delayed until maintenance is complete, and users will not be able to generate new mailings.

If you are unable to access email during this time, assume that you are on one of the affected servers listed above.

Explanation

This downtime will allow OIT engineers to install necessary Solaris Operating System patches. These are standard vendor patches that address security concerns and reliability issues, and provide bug fixes.

More information

University OIT will post updates at http://systemstatus.umn.edu as they become available, as well as during the morning of the outage. They apologize for the inconvenience that this has caused. If you have any questions, please call 1-HELP (on campus). Off-campus, call 612-301-4357.

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