Main

April 18, 2012

Protect your Mac from Flashback--run Software Update!

Apple released a security update on April 16 that removes the most common variants of the Flashback Trojan horse. People with Macs running OS 10.6 and higher should run Software Update right away to install this update.

NOTE: If your Mac runs an OS older than 10.6, the safest thing is to turn off Java in the Java Preferences app in your Mac's Utilities folder.

For more information, see: http://oit.cfans.umn.edu/support/safecomputing/flashback/index.htm

September 27, 2011

Saturday and Sunday, October 1 and 2, 2011: IT services outage includes home drives, Peoplesoft, more

Audience: University of Minnesota Community
Action: Plan not to use University-based email, shared drives, Moodle, student labs, printing, file servers, and other electronic services
URLs: http://systemstatus.umn.edu/view/Main/OutageInfo
Contact: cfans.help@umn.edu

Outage Description

There will be a planned twelve-hour interruption to IT services at the University of Minnesota beginning on Saturday, October 1, 2011, at 6:00 p.m., with service restoration beginning on Sunday, October 2, 2011, at 6:00 a.m. Some notable systems that will be affected are Active Directory File shares including faculty and staff Home drives, ImageNow, Peoplesoft, Pharos, NTS Service Gateway, Netfiles, and Moodle. CFANS services will also be affected (see below). Please plan accordingly.

Gmail and Google Apps will be available during this time.

The Outage Information webpage will be continually updated as University OIT plans for and executes this maintenance outage.

Affected University Services

A complete list of affected University Services is available here: http://www.oit.umn.edu/prod/groups/oit/@pub/@oit/@web/documents/content/impacted-services.pdf

Top Applications


  • Email: University-based email down (Gmail available)

  • WebVista: Down

  • Moodle: Down

  • Netfiles: Down

  • OneStop Self-Service Web Applications: Down

  • OIT Software License Servers for MATLAB & ArcGIS: Down

Affected CFANS Services


  • Student Computer Labs

  • Active directory file shares

  • Linux Web Hosts

  • SQL (college databases) Server

Process

A detailed description of the process is available at the Outage Information webpage.

During the outage, you can visit the Outage Information webpage for information about the progress of the construction and system restart activities. In addition, the System Status page will be updated throughout the weekend to reflect the status of individual applications.

More Information

For more information, visit the Outage Information webpage. If you have questions, contact cfans.help@umn.edu.

March 25, 2011

Friday, March 25: Google conflict messages not virus

Audience: University of Minnesota Community
Action: No action required
Contact: cfans.help@umn.edu

Messages not a virus

On Thursday evening, March 24, a message went out to a large group to let them know they have a commercial Google account whose name conflicts with the new Google infrastructure being implemented this morning. A percentage of people hit "reply-all" to this message, and everyone on the list got every reply. Some people reported over 200 messages. This is not a virus, nor is there anything to do other than to delete the unwanted messages.

When 1-HELP was contacted, they said a fuller explanation may be coming from them later this morning.

February 2, 2011

Update your wireless configuration to avoid interruption

Notice from University OIT.
Audience: University Community
Action: Update your wireless certificate
URLs: http://www.oit.umn.edu/wireless/setup-guides/index.htm
Contact: For help, call 1-HELP, or see OIT support

This applies to UMTC, UMR, and some extension sites. Those who use the U of M Secure wireless network on the Twin Cities campus will need to make a slight configuration change to continue connecting to the network. In February, OIT engineers are installing a new security certificate, used to authenticate the network, "wireless.netaccess.umn.edu." This means users must change their computer configuration settings to "trust" the "AddTrust External CA Root" certificate authority. After February, users may remove trust configurations for the previously used "Thawte Premium Server CA" certificate authority. For help configuring your computer, see wireless setup guides. For help, call 1-HELP, or see OIT support.

June 8, 2010

DATE CHANGE: June 18, 2010: 30-day-old E-mail in Trash will be Deleted

Audience: University of Minnesota Community
Action: Do not store important e-mail in Trash; University OIT will not restore it
URLs: http://www.oit.umn.edu/email/autofiling/
Contact: 1-HELP (612-301-4357)

DATE CHANGE: Beginning June 18, 2010: trash older than 30 days to be deleted, trash no longer archived

The e-mail trash deletion date originally scheduled for May has been rescheduled for June 18. Please be aware that effective June 18, all messages marked as Trash that are older than 30 days will be permanently deleted. Please see http://www.oit.umn.edu/email/autofiling/ for more information.

Do not store important e-mail in your trash folders. Once trash e-mail is deleted, the University OIT will not restore it.

University Services

* E-mail

Explanation

This practice will make available a significant amount of additional storage space and enhance system performance and user response time for the central e-mail system. In addition, it will also better align University practices with general best practices for e-mail services followed by Google and service providers in the education and public sectors.

More Information

If you have questions, http://www.oit.umn.edu/email/autofiling/ or contact 1-HELP (612-301-4357).

April 16, 2010

Sunday, April 18, 2010, 6:00 a.m. to noon: NetFiles Outage

Audience: University of Minnesota Community
Action: Plan not to connect to NetFiles Sunday morning.
URLs: University OIT will post updates at the System Status page: http://systemstatus.umn.edu
Contact: Contact: 1-HELP on campus (612-301-4357)

Outage Description

University OIT reports that NetFiles will be unavailable Sunday, April 18, 2010, from 06:00-12:00 CDT for server maintenance. Service interruptions are not anticipated to exceed the scheduled timeframe.

University Services

* Netfiles

More Information


For more information, visit System Status or contact 1-HELP on campus (612-301-4357).

March 31, 2010

REVISED DATE: May 1, 2010, E-mail Policy Change: 30-day-old Trash to be Deleted

Audience: University of Minnesota Community
Action: Do not store important e-mail in Trash; University OIT will not restore it
URLs: None
Contact: 1-HELP (612-301-4357)

REVISED DATE: Beginning May 1, 2010, trash older than 30 days to be deleted; trash no longer archived

The University Office of Information Technology has decided to delay the change in e-mail policy from April 2 to May 1. Beginning May 1, the University OIT is making a change in the way they handle messages marked as Trash for the central e-mail service.

In the past, messages marked as trash have been included in the auto-filing process. Beginning on the evening of May 1, 2010, the Office of Information Technology will no longer auto-file email messages in trash folders; instead all messages marked as trash that are older than 30 days will be permanently deleted. Depending on your software and configuration, this will include messages in folders with names such as Trash, Deleted Items, or Deleted Messages.

Do not store important e-mail in your trash folders. Once trash e-mail is deleted, the University OIT will not restore it.

University Services

* E-mail

Explanation

This practice will make available a significant amount of additional storage space and enhance system performance and user response time for the central e-mail system. In addition, it will also better align University practices with general best practices for e-mail services followed by Google and service providers in the education and public sectors.

More Information

If you have questions, contact 1-HELP (612-301-4357).

March 29, 2010

April 2, 2010: Change in E-mail Policy; Trash to be Deleted After 30 Days

Audience: University of Minnesota Community
Action: Do not store important e-mail in Trash; University OIT will not restore it
URLs: None
Contact: 1-HELP (612-301-4357)

Change to E-mail Archiving: trash to be deleted after 30 days

The University Office of Information Technology is making a change in the way they handle messages marked as Trash for the central e-mail service.

In the past, messages marked as trash have been included in the auto-filing process. Beginning on the evening of April 2, 2010, the Office of Information Technology will no longer auto-file email messages in trash folders; instead all messages marked as trash that are older than 30 days will be permanently deleted. Depending on your software and configuration, this will include messages in folders with names such as Trash, Deleted Items, or Deleted Messages.

Do not store important e-mail in your trash folders. Once trash e-mail is deleted, the University OIT will not restore it.

University Services

* E-mail

Explanation

This practice will make available a significant amount of additional storage space and enhance system performance and user response time for the central e-mail system. In addition, it will also better align University practices with general best practices for e-mail services followed by Google and service providers in the education and public sectors.

More Information

If you have questions, contact 1-HELP (612-301-4357).

March 16, 2010

Sunday, March 21, 2010, 6:00 a.m. to noon: Intermittent E-mail Outages

Audience: University of Minnesota Community
Action: No action required
URLs: http://systemstatus.umn.edu/view/Main
Contact: 1-HELP on campus (612-301-4357)

Description of Outage

University OIT reports that on Sunday, March 21, 2010, from 6:00 a.m. until noon, there will be intermittent e-mail outages across the Twin Cities campus.

Process

This outage will affect four separate servers at four separate times throughout the morning:

6:00 a.m.-8:00 a.m.: Emerald e-mail server

The Emerald server houses approximately 9,000 e-mail users. These users will not have access to their e-mail during this time.

8:00 a.m.-noon: Pearl e-mail server

The Pearl server houses approximately 80,000 e-mail users. These users will not have access to their email during this time. This server is designated for email users that do not regularly use their e-mail.

8:00 a.m.-noon: Listserv (e-mail lists)

Listserv will not be available. Messages sent to Listserv lists will be delayed until maintenance on this server is complete.

8:00 a.m.-noon: Mass Email Distribution System (Lyris)

Links to ecommunications.umn.edu URLs will not be reachable. Any messages already queued up in Lyris will be delayed until maintenance is complete, and users will not be able to generate new mailings.

If you are unable to access email during this time, assume that you are on one of the affected servers listed above.

Explanation

This downtime will allow OIT engineers to install necessary Solaris Operating System patches. These are standard vendor patches that address security concerns and reliability issues, and provide bug fixes.

More information

University OIT will post updates at http://systemstatus.umn.edu as they become available, as well as during the morning of the outage. They apologize for the inconvenience that this has caused. If you have any questions, please call 1-HELP (on campus). Off-campus, call 612-301-4357.

February 25, 2010

E-mail Performance Status Update

Audience: University of Minnesota Community
Action: None
URLs: System Status web page
Contact: System Status web page

Description of Problem

Over the past few days, some e-mail users have been experiencing significant delays in e-mail processing. These performance issues have been limited to the e-mail servers located at the St. Paul BioAgeng data center, and are the result of of disk failure in the e-mail storage array at that location. OIT engineers are working with the vendor to resolve this problem as quickly as possible and restore e-mail service to normal performance. This may take several hours, so some users may continue to experience performance issues throughout today.

University Services

* E-mail

CFANS Services

* None

Process

In order to mitigate performance problems for all e-mail users, some of the larger active users on the St. Paul servers are being moved to servers at other locations. By moving these users, OIT is able to balance the demand more evenly across all email servers, thus increasing overall performance for all users. OIT will be closely monitoring performance today, and making adjustments as needed to optimize performance.

More Information

Updates to the status of e-mail performance will be posted to the System Status web page.

November 17, 2009

UPDATE: Laptop login change delayed; desktops scheduled for Wednesday, November 18

Audience: CFANS community using Windows and Active Directory
Action: Laptop users stand by for further instructions
URLs: Directions for desktop users are here: http://oit.cfans.umn.edu/newlogin
Contact: cfans.help@umn.edu

Laptop change delayed; desktop change goes forward

Because an adjustment must be made to encrypted laptops to allow the new login procedure to be implemented, only on-campus desktop computers will have the UMN.EDU (Kerberos Realm) login software uninstalled beginning Wednesday, November 18, 2009.

If you use a University desktop running Windows XP, follow the updated directions to change your login domain from UMN.EDU (Kerberos Realm) to AD. Again, changing your login domain will not affect your files or settings. The new login procedure has been extensively tested and deployed throughout the University.

Please make the change now to avoid any future login problems.

Laptop Users

Although the removal of the UMN.EDU (Kerberos Realm) login has been delayed to ensure that you will not be locked out of your laptops, the University will be decommissioning the Kerberos service on January 9, 2010, so the change must be made prior to the Christmas holiday. CFANS will provide further instructions after we return from the Thanksgiving holiday.

More Information

For more information, visit http://oit.cfans.umn.edu/newlogin. If you have questions, contact cfans.help@umn.edu.

November 11, 2009

Tuesday, November 17, 2009, 10:30 to 11:30 p.m.: Wireless Outage

Audience: University of Minnesota Community
Action: Plan for service disruption; users may have to re-authenticate
URLs: None
Contact: OIT Technical Support Center at 1-HELP (612-301-4357)

Outage Description

On Tuesday November 17, 2009 between 10:30 p.m. and 11:30 p.m., there will be periods of Wireless service disruption on the Twin Cities and Rochester campuses, and users may need to re-authenticate.

University Services affected

* Wireless service

CFANS Services affected

* None

Process

OIT/NTS engineers will be upgrading the software code on all Twin Cities and Rochester campus Wireless controllers.

Explanation

This is to correct several outstanding bugs and known issues.

More Information

You may communicate any questions or concerns to the OIT Technical Support Center at 1-HELP (612-301-4357).

Sunday, November 15, 2009, 5-9 a.m.: University IT Services Outage

Audience: University of Minnesota Community
Action: Plan for an outage of the services listed.
URLs: See https://systemstatus.umn.edu/view/Main/OutageInfo2 for more information.
Contact: cfans.help@umn.edu

Outage Description

University IT Outage: Sunday, November 15, 2009
On Sunday, November 15, from 5:00 a.m. to 9 a.m., many important University of Minnesota IT systems and applications will be unavailable for use.

University Services

* A complete list is available at https://systemstatus.umn.edu/view/Main/OutageInfo2.

CFANS Services

* No CFANS-run services will be affected by this outage.

Process

During the disruption, all Cisco load balanced servers will be impacted. Because of this, the applications, databases, or other services using this load balancer will be unavailable.

Explanation

This outage is necessary so that the Office of Information Technology (OIT) can resolve ongoing stability problems with the current configuration of our Cisco load balancer.

More Information

For more updates and information, visit https://systemstatus.umn.edu/view/Main/OutageInfo2. If you have questions, contact cfans.help@umn.edu.

Wednesday, November 18, 2009: New Windows Login Procedure

Audience: CFANS community using Windows and Active Directory
Action: Log into AD rather than UMN.EDU (Kerberos Realm)
URLs: Directions are here: http://oit.cfans.umn.edu/newlogin
Contact: cfans.help@umn.edu

New Windows Login Procedure

If you use a University computer running Windows XP, follow the directions at the CFANS OIT website to change your log in domain from UMN.EDU (Kerberos Realm) to AD.

Beginning Wednesday, November 18, 2009, the UMN.EDU (Kerberos Realm) option will no longer be available. Please make the change now to avoid any chance of being locked out of your computer. Laptop users, please read the special caution below.

The change will not affect your files or settings. The new login procedure has been extensively tested and deployed througout the University.

NOTE: Macintosh computers will not be affected.

Special caution for laptop users
To avoid being temporarily locked out of your computer, laptop users who log in to UMN.EDU (Kerberos Realm) will need to log into AD on campus using a wired Ethernet connection to complete this domain change, just as you do after changing your passwords. This on-campus wired login needs to be done ONLY ONCE. After that, you may log into AD on your laptops whether on campus or off campus, using Ethernet, wireless, or no Internet connection at all.

Please do this right away to avoid future problems. Detailed directions are available here: http://oit.cfans.umn.edu/newlogin

More Information

For more information, visit http://oit.cfans.umn.edu/newlogin. If you have questions, contact cfans.help@umn.edu.

October 27, 2009

Sunday, November 1, 2009: University IT Services Outage

Audience: University of Minnesota Community
Action: No action required
URLs: See https://systemstatus.umn.edu/view/Main/OutageInfo2 for more information.
Contact: cfans.help@umn.edu

Outage Description

University IT Outage: Sunday, November 1, 2009

On Sunday, November 1, from 5:00 a.m. to noon, many important University of Minnesota IT systems and applications will be unavailable for use.

During the disruption, all Cisco load balanced servers will be affected. Because of this, the applications, databases, and other services using this load balancer will be unavailable.

For a list of services that will be affected by this work, to view OIT's timeline for completing this work, and to view the backout plan, visit: https://systemstatus.umn.edu/view/Main/OutageInfo2.

University Services

* A Complete List is available at https://systemstatus.umn.edu/view/Main/OutageInfo2.

CFANS Services

* No CFANS-run services will be affected by this outage.

Explanation

This outage is necessary so that the Office of Information Technology (OIT) can resolve ongoing stability problems with the current configuration of our Cisco load balancer.

More Information

For more updates and information, visit https://systemstatus.umn.edu/view/Main/OutageInfo2. If you have questions, contact cfans.help@umn.edu.

October 21, 2009

Saturday, October 24: University IT Services Outage also affects CFANS Services

Audience:  University of Minnesota Community
Action: Plan not to use University e-mail, student labs, printing, file servers, and other electronic services
URLs: For more information and updates, see https://systemstatus.umn.edu/view/Main/OutageInfo
Contact: cfans.help@umn.edu

Outage Description

Beginning at 2:00 a.m. on Saturday, October 24, 2009, nearly all University of Minnesota IT systems and applications will be unavailable for use. The outage of University services will also affect services provided by CFANS (see below). Some applications are scheduled to begin coming back online on Sunday, October 25, at approximately 1 a.m. All applications supported by the Office of Information Technology (OIT) are expected to be restored to service by 7:00 a.m. on October 25, and will become available on their normal schedule. The Outage Information webpage will be continually updated as they plan for and execute this outage.

Affected University Services

For a complete list, scroll down to the second half of the Outage Information webpage.

OIT has created the lists of which applications will be available during this outage and which will not. For the status of individual applications during the outage (between 2:00 a.m. on Saturday, October 24, and 7:00 a.m. on Sunday, October 25), visit the system status page. If an application is missing from this list, e-mail oca@umn.edu.

  Top Applications

Affected CFANS Services

  • Student Computer Labs
  • Active directory file shares
  • Linux Web Hosts
  • Urban Planet Web Hosts
  • SQL (college databases) Server

Process

A detailed description of the process is available at the Outage Information webpage.

During the outage, you can visit the Outage Information webpage for up-to-date information about the progress of the construction and system restart activities. In addition, the System Status page will be updated throughout the weekend to reflect the status of individual applications.

Explanation

This outage is being scheduled so that OIT can increase the amount of utility and emergency power to its primary data center, which is located in the West Bank Office Building (WBOB). This will allow OIT to increase the reliability, availability, and capacity of this data center.

If we have an event causing the loss of all power (i.e., both utility and generator backup power) in the WBOB Data Center, OIT currently does not have the capability to provide uninterrupted availability of Enterprise and University-wide Applications and many Departmental Applications. By upgrading the power system in this data center, OIT will be better able to support the applications and systems that reside there with decreased risk for unscheduled interruption to service.

More Information

For more information, visit Outage Information webpage. If you have questions, contact cfans.help@umn.edu.

October 12, 2009

Monday, October 12, 2009: E-mail Disruption

Audience: University of Minnesota Community
Action: No action required
URLs: http://systemstatus.umn.edu/view/Main
Contact:cfans.help@umn.edu

Outage Description

For much of the day, some of the University e-mail servers (amethyst, diamond, and sapphire) were experiencing high loads. High loads on most servers have subsided, but we continue to have issues with amethyst, which is also experiencing delayed e-mail. We expect these issues to clear up by 6:00 p.m. today.

University Services

  • E-mail

Process

Engineers are working on the problem.

 

More Information

For more updates and information, visit http://systemstatus.umn.edu/view/Main. If you have questions, contact cfans.help@umn.edu.

October 1, 2009

Saturday, October 3, 2009, 8:00 a.m. to 3:00 p.m.: VoiceMail Maintenance

Audience: University of Minnesota Community
Action: No action required
URLs: None
Contact: 1-HELP (612-301-4357)

Outage Description

On Saturday, October 3, 2009, voice mailboxes and Auto Attendants will be unavailable from aproximately 8:30 a.m. until 10:00 a.m. Intermittent short outages may occur at any time during the maintenance window of 8:00 a.m. to 3:00 p.m.

University Services

* Voicemail
* Auto Attendant phone service

Process

Starting at 8:00 a.m., NTS engineers will be performing a software upgrade to the Unified Messaging servers which will cause the voicemail boxes to be unavailable while the system database is modified.

More Information

You may communicate any questions or concerns to the OIT Technical Support Center at 1-HELP (612-301-4357).

August 13, 2009

Mon., Aug. 17, 2009: UMN.EDU E-mail Parameter Changes in Effect

Audience: University of Minnesota Community
Action: Check "Trash" and "Sent" folder for messages over 30 days old
URLs: http://www.umn.edu/adcs/accounts/emailautofiling.html
Contact: help@umn.edu


Effective Monday, August 17, the University Office of Information Technology will implement changes to University e-mail parameters:

  • the maximum e-mail message size will be 25MB
  • IMAP Trash and IMAP Sent folders will be auto-filed after 30 days (IMAP vs. POP mail)

NOTE: No e-mail will be deleted. See below for recommended actions for "Trash" and "Sent" folders.

Message from University OIT

In order to optimize system performance and better align University of Minnesota e-mail services with industry best practices, the Office of Information Technology will make adjustments to selected University e-mail account parameters. The adjustments are consistent with recent conversations that have taken place in the technical community on this topic. In addition, the changes will help facilitate users' potential move to Gmail this fall.

Effective Monday, Aug. 17 the maximum e-mail message size will be 25MB, and Trash and Sent folders will be auto-filed after 30 days.

Any messages in your Trash or Sent folders that are more than 30 days old will be moved automatically out of those folders and filed in a folder called "AutoFiled," which will appear in your folder directory. Messages will be arranged by the date they were received in sub-folders named by year. For example, a message received to your Sent folder Aug. 13, 2009 will be filed in the folder called "2009.Sent" inside the AutoFiled folder.

It is important to note that no e-mail will be deleted and that the auto-filed e-mails will be easily accessible with any desktop e-mail IMAP client, such as GopherMail, Outlook, Thunderbird, and Apple Mail.

If you've been in the practice of storing important information in your Trash folder, it is recommended that you take this opportunity to go through those folders, move any messages that you need to keep into your inbox or other folders, and delete any unnecessary items. OIT also recommends that you do the same with your Sent folder, moving older items to other folders and deleting any unnecessary items.

If there are no messages older than 30 days in your Trash or Sent folders, automatic auto-filing will not occur.

More information about auto-filing can be found at http://www.umn.edu/adcs/accounts/emailautofiling.html. For additional assistance, contact the technology helpline at (612) 301-4357 (1-HELP on campus) or help@umn.edu.

August 4, 2009

Tuesday, Aug 4, 2009: Power Outage

Audience: Saint Paul Community
Action required: None
URLs: None
Contact: cfans.help@umn.edu

Outage Description


Two electrical feeder lines to Saint Paul have been cut. This power outage is not confined to the Saint Paul Campus, but extends into Falcon Heights.

There is no conclusive list of affected buildings or services available at this time.

No ETA is available as yet for repairs.

July 30, 2009

Thursday, July 30: St. Paul Campus Network Outages

Audience: St. Paul Campus Community
Action: No action required
URLs: http://systemstatus.umn.edu/view/Main/SystemNetwork
Contact: cfans.help@umn.edu

There is currently a network outage on the St. Paul campus affecting CFANS web sites, printing and the help desk, caused by an electrical outage. NTS has confirmed that networking connectivity is affected in the following buildings serviced by the Biological Sciences core router:

* Bio Sci
* Vo Tech
* Earl Brown
* Cargill
* Greenhouses & Animal Barn areas
* Equine Center
* Christiansen Labs

Outage Description

Networking and related services are out for a portion of the St. Paul campus due to a power outage.

CFANS Services Affected

* Web Sites
* Printing
* Help Desk

Process

Engineers have been dispatched. No ETA is available at this time. Updates will be posted to the University's System Status site: http://systemstatus.umn.edu/view/Main/SystemNetwork

More Information

Visit http://systemstatus.umn.edu/view/Main/SystemNetwork for up-to-the-minute information.If you have questions, contact cfans.help@umn.edu.

June 23, 2009

June 2009: CFANS License for SPSS

Audience: The CFANS Community
Action: If you would like SPSS on a CFANS-owned computer, contact cfans.help@umn.edu.
URL: http://oit.cfans.umn.edu/admin/SPSS
Contact: cfans.help@umn.edu

SPSS available at no extra charge to CFANS community through college license

CFANS has purchased a college-wide license for SPSS Software (current version, SPSS 17). The license allows for installation of SPSS for Windows and SPSS for the Macintosh, as well as AMOS, an add-on for the Windows platform, on all computers owned by CFANS.

The license also allows for individuals to install and use SPSS on one 'home' computer in addition to their CFANS-owned computer.

If you have purchased or renewed SPSS in the 30 days before June 1, or any time after June 1, 2009, see the "Help for those who have recently purchased or renewed SPSS" section below.

How to Get SPSS

If you would like SPSS installed on a CFANS-owned computer, please contact CFANS-OIT at cfans.help@umn.edu.

If you are paid through CFANS and would like to install a copy of SPSS on your home computer, please send an e-mail message to software@umn.edu. OIT Software License staff will e-mail you a link to download the software, along with support information. Please include this information in your e-mail message:

o that you are employed by CFANS
o that you wish to exercise the "work at home" rights, and
o that you want access to the Windows or to the Macintosh version of SPSS.

Help for those who have recently purchased or renewed SPSS

If you purchased a new individual license for SPSS in the 30 days before June 1 or any time since June 1, 2009, OIT can offer a full refund of $125 per license.

If your individual licenses expired prior to June 1, 2009, you will need to be renewed through June 1, 2009, at $10.42 per month to be covered under the CFANS license.

If your renewal has not been processed yet, it will be processed using the prorated rate.

To request a refund or a prorated renewal, send an e-mail to slrenew@umn.edu, providing your EFS budget number. Specify that your University machine falls under the CFANS collegiate SPSS license.

More Information
If you have questions, contact cfans.help@umn.edu.

Adobe price increase, free upgrades, and ordering changes

Audience: The CFANS Community
URLs:http://oit.cfans.umn.edu/admin/AdobeNews
Action: Buy Adobe products before July 1, 2009; update before September 30, 2009
Contact:cfans.help@umn.edu

Price changes
Beginning July 1, 2009, the Office of Information Technology (OIT) will increase the price of Adobe software purchases for all University of Minnesota department-owned computers.

Free upgrades of Adobe Acrobat 8.1 and CS3 versions of DreamWeaver, Flash, and PhotoShop are available until September 30, 2009, if the software was obtained through the OIT/Utools/Faculty Toolkit program.

New Ordering Policy
Also beginning July 1, 2009, all Adobe software orders must be placed through the UMart
website at www.umart.umn.edu. However, the UTools website at www.oit.umn.edu/utools will still provide a direct link to Adobe products.

More information about how to upgrade and order software is available on the CFANS OIT website.

June 10, 2009

Monday, June 15, 8:00 a.m.: Blog Maintenance Outage

Audience: UThink bloggers
Action: No action required
URLs: http://blog.lib.umn.edu/uthink/upgrade/
Contact: cfans.help@umn.edu

Outage Description

UThink (http://blog.lib.umn.edu) will be upgraded Monday, June 15 beginning at 8:00 a.m. The system may be unavailable for much of the day, but technicians hope to finish in the late morning/early afternoon.

During the upgrade, current blogs (including RSS feeds) will be available to the public, but the administrative interface (adding new entries, modifying entries, creating blogs, etc.) will be shut off.

University Services affected by the outage

* UThink Blog administrative interface

Process
UThink will be upgraded to a newer version of the blog software: Movable Type 4.25.

Explanation
This version of Movable Type has many new and improved features and will provide UThink users with some exciting new functionality. For more information on the upgrade process, and some of the new functionality, please see the UThink Upgrade blog at http://blog.lib.umn.edu/uthink/upgrade/.

The new interface will be different, but hopefully it will be as easy to use as the old version. June 15th was selected because it is the first day of the 2009 Summer term. Doing the upgrade now will give current !UThink users as much time as possible to get used to the new version of Movable Type before the beginning of the Fall semester. The summer typically sees decreased usage of the system, and it will give the University ample opportunity to fix any bugs that people find.

The upgrade of UThink was made possible through a generous grant provided by the College of Liberal Arts Student Technology Fee Committee. Thank you!

More Information
For more information, visit http://blog.lib.umn.edu/uthink/upgrade/. If you have questions, contact cfans.help@umn.edu.

June 3, 2009

Sunday, June 7, 2009: Planned Services Outage

Topic: Sunday, June 7, 2009: Planned Services Outage
Audience: University of Minnesota Community
Action: No action required; please be aware that services will be sporadically unavailable and plan accordingly.
URLs: Updates will be posted on OutageInfo, and to the System Status page for specific systems.
Contact: cfans.help@umn.edu

Outage Description

From 6 a.m. to 12 p.m. on Sunday, June 7, 2009, there will be an outage in the WBOB data center while Office of Information Technology (OIT) engineers perform maintenance on the network connections. During this time, all IT systems, applications, and tools within WBOB may be sporadically unavailable for use.

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