CFANS IT Alerts RSS - CFANS OIT http://blog.lib.umn.edu/cfans/oit/ en-us Copyright 2012 Wed, 18 Apr 2012 16:00:49 -0600 http://www.sixapart.com/movabletype/ http://blogs.law.harvard.edu/tech/rss Protect your Mac from Flashback--run Software Update! http://oit.cfans.umn.edu/support/safecomputing/flashback/index.htm]]> http://blog.lib.umn.edu/cfans/oit/2012/04/protect_your_mac_from_flashbac.html http://blog.lib.umn.edu/cfans/oit/2012/04/protect_your_mac_from_flashbac.html CFANS IT Alerts alert Mac Wed, 18 Apr 2012 16:00:49 -0600 Saturday and Sunday, October 1 and 2, 2011: IT services outage includes home drives, Peoplesoft, more Audience: University of Minnesota Community Action: Plan not to use University-based email, shared drives, Moodle, student labs, printing, file servers, and other electronic services URLs: http://systemstatus.umn.edu/view/Main/OutageInfo Contact: cfans.help@umn.edu

Outage Description

There will be a planned twelve-hour interruption to IT services at the University of Minnesota beginning on Saturday, October 1, 2011, at 6:00 p.m., with service restoration beginning on Sunday, October 2, 2011, at 6:00 a.m. Some notable systems that will be affected are Active Directory File shares including faculty and staff Home drives, ImageNow, Peoplesoft, Pharos, NTS Service Gateway, Netfiles, and Moodle. CFANS services will also be affected (see below). Please plan accordingly. Gmail and Google Apps will be available during this time. The Outage Information webpage will be continually updated as University OIT plans for and executes this maintenance outage.

Affected University Services

A complete list of affected University Services is available here: http://www.oit.umn.edu/prod/groups/oit/@pub/@oit/@web/documents/content/impacted-services.pdf

Top Applications

  • Email: University-based email down (Gmail available)
  • WebVista: Down
  • Moodle: Down
  • Netfiles: Down
  • OneStop Self-Service Web Applications: Down
  • OIT Software License Servers for MATLAB & ArcGIS: Down

Affected CFANS Services

  • Student Computer Labs
  • Active directory file shares
  • Linux Web Hosts
  • SQL (college databases) Server

Process

A detailed description of the process is available at the Outage Information webpage. During the outage, you can visit the Outage Information webpage for information about the progress of the construction and system restart activities. In addition, the System Status page will be updated throughout the weekend to reflect the status of individual applications.

More Information

For more information, visit the Outage Information webpage. If you have questions, contact cfans.help@umn.edu.]]> http://blog.lib.umn.edu/cfans/oit/2011/09/saturday_and_sunday_october_1.html http://blog.lib.umn.edu/cfans/oit/2011/09/saturday_and_sunday_october_1.html CFANS IT Alerts Outages/Maintenance outage Tue, 27 Sep 2011 16:21:28 -0600 Friday, March 25: Google conflict messages not virus Audience: University of Minnesota Community Action: No action required Contact: cfans.help@umn.edu

Messages not a virus

On Thursday evening, March 24, a message went out to a large group to let them know they have a commercial Google account whose name conflicts with the new Google infrastructure being implemented this morning. A percentage of people hit "reply-all" to this message, and everyone on the list got every reply. Some people reported over 200 messages. This is not a virus, nor is there anything to do other than to delete the unwanted messages. When 1-HELP was contacted, they said a fuller explanation may be coming from them later this morning. ]]> http://blog.lib.umn.edu/cfans/oit/2011/03/friday_march_25_google_conflic.html http://blog.lib.umn.edu/cfans/oit/2011/03/friday_march_25_google_conflic.html CFANS IT Alerts alert email Fri, 25 Mar 2011 07:58:58 -0600 Update your wireless configuration to avoid interruption Notice from University OIT. Audience: University Community Action: Update your wireless certificate URLs: http://www.oit.umn.edu/wireless/setup-guides/index.htm Contact: For help, call 1-HELP, or see OIT support This applies to UMTC, UMR, and some extension sites. Those who use the U of M Secure wireless network on the Twin Cities campus will need to make a slight configuration change to continue connecting to the network. In February, OIT engineers are installing a new security certificate, used to authenticate the network, "wireless.netaccess.umn.edu." This means users must change their computer configuration settings to "trust" the "AddTrust External CA Root" certificate authority. After February, users may remove trust configurations for the previously used "Thawte Premium Server CA" certificate authority. For help configuring your computer, see wireless setup guides. For help, call 1-HELP, or see OIT support.]]> http://blog.lib.umn.edu/cfans/oit/2011/02/update_your_wireless_configura.html http://blog.lib.umn.edu/cfans/oit/2011/02/update_your_wireless_configura.html CFANS IT Alerts wireless Wed, 02 Feb 2011 13:57:24 -0600 DATE CHANGE: June 18, 2010: 30-day-old E-mail in Trash will be Deleted Audience: University of Minnesota Community Action: Do not store important e-mail in Trash; University OIT will not restore it URLs: http://www.oit.umn.edu/email/autofiling/ Contact: 1-HELP (612-301-4357)

DATE CHANGE: Beginning June 18, 2010: trash older than 30 days to be deleted, trash no longer archived

The e-mail trash deletion date originally scheduled for May has been rescheduled for June 18. Please be aware that effective June 18, all messages marked as Trash that are older than 30 days will be permanently deleted. Please see http://www.oit.umn.edu/email/autofiling/ for more information. Do not store important e-mail in your trash folders. Once trash e-mail is deleted, the University OIT will not restore it.

University Services

* E-mail

Explanation

This practice will make available a significant amount of additional storage space and enhance system performance and user response time for the central e-mail system. In addition, it will also better align University practices with general best practices for e-mail services followed by Google and service providers in the education and public sectors.

More Information

If you have questions, http://www.oit.umn.edu/email/autofiling/ or contact 1-HELP (612-301-4357).]]> http://blog.lib.umn.edu/cfans/oit/2010/06/date_change_june_18_2010_30-da.html http://blog.lib.umn.edu/cfans/oit/2010/06/date_change_june_18_2010_30-da.html CFANS IT Alerts alert email Tue, 08 Jun 2010 10:58:17 -0600 Sunday, April 18, 2010, 6:00 a.m. to noon: NetFiles Outage Audience: University of Minnesota Community Action: Plan not to connect to NetFiles Sunday morning. URLs: University OIT will post updates at the System Status page: http://systemstatus.umn.edu Contact: Contact: 1-HELP on campus (612-301-4357)

Outage Description

University OIT reports that NetFiles will be unavailable Sunday, April 18, 2010, from 06:00-12:00 CDT for server maintenance. Service interruptions are not anticipated to exceed the scheduled timeframe.

University Services

* Netfiles

More Information

For more information, visit System Status or contact 1-HELP on campus (612-301-4357). ]]> http://blog.lib.umn.edu/cfans/oit/2010/04/sunday_april_18_2010_600_am_to.html http://blog.lib.umn.edu/cfans/oit/2010/04/sunday_april_18_2010_600_am_to.html CFANS IT Alerts Outages/Maintenance it alert netfiles Fri, 16 Apr 2010 13:11:29 -0600 REVISED DATE: May 1, 2010, E-mail Policy Change: 30-day-old Trash to be Deleted Audience: University of Minnesota Community Action: Do not store important e-mail in Trash; University OIT will not restore it URLs: None Contact: 1-HELP (612-301-4357)

REVISED DATE: Beginning May 1, 2010, trash older than 30 days to be deleted; trash no longer archived

The University Office of Information Technology has decided to delay the change in e-mail policy from April 2 to May 1. Beginning May 1, the University OIT is making a change in the way they handle messages marked as Trash for the central e-mail service. In the past, messages marked as trash have been included in the auto-filing process. Beginning on the evening of May 1, 2010, the Office of Information Technology will no longer auto-file email messages in trash folders; instead all messages marked as trash that are older than 30 days will be permanently deleted. Depending on your software and configuration, this will include messages in folders with names such as Trash, Deleted Items, or Deleted Messages. Do not store important e-mail in your trash folders. Once trash e-mail is deleted, the University OIT will not restore it.

University Services

* E-mail

Explanation

This practice will make available a significant amount of additional storage space and enhance system performance and user response time for the central e-mail system. In addition, it will also better align University practices with general best practices for e-mail services followed by Google and service providers in the education and public sectors.

More Information

If you have questions, contact 1-HELP (612-301-4357).]]> http://blog.lib.umn.edu/cfans/oit/2010/03/revised_date_may_1_2010_e-mail.html http://blog.lib.umn.edu/cfans/oit/2010/03/revised_date_may_1_2010_e-mail.html CFANS IT Alerts Outages/Maintenance email it alert Wed, 31 Mar 2010 12:01:27 -0600 April 2, 2010: Change in E-mail Policy; Trash to be Deleted After 30 Days Audience: University of Minnesota Community Action: Do not store important e-mail in Trash; University OIT will not restore it URLs: None Contact: 1-HELP (612-301-4357)

Change to E-mail Archiving: trash to be deleted after 30 days

The University Office of Information Technology is making a change in the way they handle messages marked as Trash for the central e-mail service. In the past, messages marked as trash have been included in the auto-filing process. Beginning on the evening of April 2, 2010, the Office of Information Technology will no longer auto-file email messages in trash folders; instead all messages marked as trash that are older than 30 days will be permanently deleted. Depending on your software and configuration, this will include messages in folders with names such as Trash, Deleted Items, or Deleted Messages. Do not store important e-mail in your trash folders. Once trash e-mail is deleted, the University OIT will not restore it.

University Services

* E-mail

Explanation

This practice will make available a significant amount of additional storage space and enhance system performance and user response time for the central e-mail system. In addition, it will also better align University practices with general best practices for e-mail services followed by Google and service providers in the education and public sectors.

More Information

If you have questions, contact 1-HELP (612-301-4357).]]> http://blog.lib.umn.edu/cfans/oit/2010/03/april_2_2010_change_in_e-mail.html http://blog.lib.umn.edu/cfans/oit/2010/03/april_2_2010_change_in_e-mail.html CFANS IT Alerts Outages/Maintenance e-mail it alert Mon, 29 Mar 2010 23:16:35 -0600 Sunday, March 21, 2010, 6:00 a.m. to noon: Intermittent E-mail Outages Audience: University of Minnesota Community Action: No action required URLs: http://systemstatus.umn.edu/view/Main Contact: 1-HELP on campus (612-301-4357)

Description of Outage

University OIT reports that on Sunday, March 21, 2010, from 6:00 a.m. until noon, there will be intermittent e-mail outages across the Twin Cities campus.

Process

This outage will affect four separate servers at four separate times throughout the morning: 6:00 a.m.-8:00 a.m.: Emerald e-mail server The Emerald server houses approximately 9,000 e-mail users. These users will not have access to their e-mail during this time. 8:00 a.m.-noon: Pearl e-mail server The Pearl server houses approximately 80,000 e-mail users. These users will not have access to their email during this time. This server is designated for email users that do not regularly use their e-mail. 8:00 a.m.-noon: Listserv (e-mail lists) Listserv will not be available. Messages sent to Listserv lists will be delayed until maintenance on this server is complete. 8:00 a.m.-noon: Mass Email Distribution System (Lyris) Links to ecommunications.umn.edu URLs will not be reachable. Any messages already queued up in Lyris will be delayed until maintenance is complete, and users will not be able to generate new mailings. If you are unable to access email during this time, assume that you are on one of the affected servers listed above.

Explanation

This downtime will allow OIT engineers to install necessary Solaris Operating System patches. These are standard vendor patches that address security concerns and reliability issues, and provide bug fixes.

More information

University OIT will post updates at http://systemstatus.umn.edu as they become available, as well as during the morning of the outage. They apologize for the inconvenience that this has caused. If you have any questions, please call 1-HELP (on campus). Off-campus, call 612-301-4357.]]> http://blog.lib.umn.edu/cfans/oit/2010/03/sunday_march_21_2010_600_am_to.html http://blog.lib.umn.edu/cfans/oit/2010/03/sunday_march_21_2010_600_am_to.html CFANS IT Alerts Outages/Maintenance alert email Tue, 16 Mar 2010 16:21:07 -0600 E-mail Performance Status Update Audience: University of Minnesota Community Action: None URLs: System Status web page Contact: System Status web page

Description of Problem

Over the past few days, some e-mail users have been experiencing significant delays in e-mail processing. These performance issues have been limited to the e-mail servers located at the St. Paul BioAgeng data center, and are the result of of disk failure in the e-mail storage array at that location. OIT engineers are working with the vendor to resolve this problem as quickly as possible and restore e-mail service to normal performance. This may take several hours, so some users may continue to experience performance issues throughout today.

University Services

* E-mail

CFANS Services

* None

Process

In order to mitigate performance problems for all e-mail users, some of the larger active users on the St. Paul servers are being moved to servers at other locations. By moving these users, OIT is able to balance the demand more evenly across all email servers, thus increasing overall performance for all users. OIT will be closely monitoring performance today, and making adjustments as needed to optimize performance.

More Information

Updates to the status of e-mail performance will be posted to the System Status web page.]]> http://blog.lib.umn.edu/cfans/oit/2010/02/e-mail_performance_status_upda.html http://blog.lib.umn.edu/cfans/oit/2010/02/e-mail_performance_status_upda.html CFANS IT Alerts Outages/Maintenance e-mail performance Thu, 25 Feb 2010 14:37:36 -0600 UPDATE: Laptop login change delayed; desktops scheduled for Wednesday, November 18 Audience: CFANS community using Windows and Active Directory Action: Laptop users stand by for further instructions URLs: Directions for desktop users are here: http://oit.cfans.umn.edu/newlogin Contact: cfans.help@umn.edu

Laptop change delayed; desktop change goes forward

Because an adjustment must be made to encrypted laptops to allow the new login procedure to be implemented, only on-campus desktop computers will have the UMN.EDU (Kerberos Realm) login software uninstalled beginning Wednesday, November 18, 2009. If you use a University desktop running Windows XP, follow the updated directions to change your login domain from UMN.EDU (Kerberos Realm) to AD. Again, changing your login domain will not affect your files or settings. The new login procedure has been extensively tested and deployed throughout the University. Please make the change now to avoid any future login problems.

Laptop Users

Although the removal of the UMN.EDU (Kerberos Realm) login has been delayed to ensure that you will not be locked out of your laptops, the University will be decommissioning the Kerberos service on January 9, 2010, so the change must be made prior to the Christmas holiday. CFANS will provide further instructions after we return from the Thanksgiving holiday.

More Information

For more information, visit http://oit.cfans.umn.edu/newlogin. If you have questions, contact cfans.help@umn.edu.]]> http://blog.lib.umn.edu/cfans/oit/2009/11/laptop_change_delayed_desktop.html http://blog.lib.umn.edu/cfans/oit/2009/11/laptop_change_delayed_desktop.html CFANS IT Alerts Software Deployment alert kerberos Tue, 17 Nov 2009 16:11:06 -0600 Tuesday, November 17, 2009, 10:30 to 11:30 p.m.: Wireless Outage Audience: University of Minnesota Community Action: Plan for service disruption; users may have to re-authenticate URLs: None Contact: OIT Technical Support Center at 1-HELP (612-301-4357)

Outage Description

On Tuesday November 17, 2009 between 10:30 p.m. and 11:30 p.m., there will be periods of Wireless service disruption on the Twin Cities and Rochester campuses, and users may need to re-authenticate.

University Services affected

* Wireless service

CFANS Services affected

* None

Process

OIT/NTS engineers will be upgrading the software code on all Twin Cities and Rochester campus Wireless controllers.

Explanation

This is to correct several outstanding bugs and known issues.

More Information

You may communicate any questions or concerns to the OIT Technical Support Center at 1-HELP (612-301-4357).]]> http://blog.lib.umn.edu/cfans/oit/2009/11/tuesday_november_17_2009_1030.html http://blog.lib.umn.edu/cfans/oit/2009/11/tuesday_november_17_2009_1030.html CFANS IT Alerts Outages/Maintenance alert wireless Wed, 11 Nov 2009 16:03:31 -0600 Sunday, November 15, 2009, 5-9 a.m.: University IT Services Outage Audience: University of Minnesota Community Action: Plan for an outage of the services listed. URLs: See https://systemstatus.umn.edu/view/Main/OutageInfo2 for more information. Contact: cfans.help@umn.edu

Outage Description

University IT Outage: Sunday, November 15, 2009 On Sunday, November 15, from 5:00 a.m. to 9 a.m., many important University of Minnesota IT systems and applications will be unavailable for use.

University Services

* A complete list is available at https://systemstatus.umn.edu/view/Main/OutageInfo2.

CFANS Services

* No CFANS-run services will be affected by this outage.

Process

During the disruption, all Cisco load balanced servers will be impacted. Because of this, the applications, databases, or other services using this load balancer will be unavailable.

Explanation

This outage is necessary so that the Office of Information Technology (OIT) can resolve ongoing stability problems with the current configuration of our Cisco load balancer.

More Information

For more updates and information, visit https://systemstatus.umn.edu/view/Main/OutageInfo2. If you have questions, contact cfans.help@umn.edu.]]> http://blog.lib.umn.edu/cfans/oit/2009/11/sunday_november_15_2009_5-9_am.html http://blog.lib.umn.edu/cfans/oit/2009/11/sunday_november_15_2009_5-9_am.html CFANS IT Alerts alert Wed, 11 Nov 2009 15:36:37 -0600 Wednesday, November 18, 2009: New Windows Login Procedure Audience: CFANS community using Windows and Active Directory Action: Log into AD rather than UMN.EDU (Kerberos Realm) URLs: Directions are here: http://oit.cfans.umn.edu/newlogin Contact: cfans.help@umn.edu

New Windows Login Procedure

If you use a University computer running Windows XP, follow the directions at the CFANS OIT website to change your log in domain from UMN.EDU (Kerberos Realm) to AD.

Beginning Wednesday, November 18, 2009, the UMN.EDU (Kerberos Realm) option will no longer be available. Please make the change now to avoid any chance of being locked out of your computer. Laptop users, please read the special caution below.

The change will not affect your files or settings. The new login procedure has been extensively tested and deployed througout the University.

NOTE: Macintosh computers will not be affected.

Special caution for laptop users
To avoid being temporarily locked out of your computer, laptop users who log in to UMN.EDU (Kerberos Realm) will need to log into AD on campus using a wired Ethernet connection to complete this domain change, just as you do after changing your passwords. This on-campus wired login needs to be done ONLY ONCE. After that, you may log into AD on your laptops whether on campus or off campus, using Ethernet, wireless, or no Internet connection at all.

Please do this right away to avoid future problems. Detailed directions are available here: http://oit.cfans.umn.edu/newlogin

More Information

For more information, visit http://oit.cfans.umn.edu/newlogin. If you have questions, contact cfans.help@umn.edu.]]> http://blog.lib.umn.edu/cfans/oit/2009/11/wed_nov_18_2009_new_windows_lo.html http://blog.lib.umn.edu/cfans/oit/2009/11/wed_nov_18_2009_new_windows_lo.html CFANS IT Alerts Kerberos AD alert Wed, 11 Nov 2009 14:47:21 -0600 Sunday, November 1, 2009: University IT Services Outage Audience: University of Minnesota Community Action: No action required URLs: See https://systemstatus.umn.edu/view/Main/OutageInfo2 for more information. Contact: cfans.help@umn.edu

Outage Description

University IT Outage: Sunday, November 1, 2009 On Sunday, November 1, from 5:00 a.m. to noon, many important University of Minnesota IT systems and applications will be unavailable for use. During the disruption, all Cisco load balanced servers will be affected. Because of this, the applications, databases, and other services using this load balancer will be unavailable. For a list of services that will be affected by this work, to view OIT's timeline for completing this work, and to view the backout plan, visit: https://systemstatus.umn.edu/view/Main/OutageInfo2.

University Services

* A Complete List is available at https://systemstatus.umn.edu/view/Main/OutageInfo2.

CFANS Services

* No CFANS-run services will be affected by this outage.

Explanation

This outage is necessary so that the Office of Information Technology (OIT) can resolve ongoing stability problems with the current configuration of our Cisco load balancer.

More Information

For more updates and information, visit https://systemstatus.umn.edu/view/Main/OutageInfo2. If you have questions, contact cfans.help@umn.edu.]]> http://blog.lib.umn.edu/cfans/oit/2009/10/sunday_november_1_2009_univers.html http://blog.lib.umn.edu/cfans/oit/2009/10/sunday_november_1_2009_univers.html CFANS IT Alerts Outages/Maintenance alert Tue, 27 Oct 2009 16:45:00 -0600