Outages/Maintenance RSS - CFANS OIT http://blog.lib.umn.edu/cfans/oit/ en-us Copyright 2012 Wed, 18 Apr 2012 16:00:49 -0600 http://www.sixapart.com/movabletype/ http://blogs.law.harvard.edu/tech/rss Saturday and Sunday, October 1 and 2, 2011: IT services outage includes home drives, Peoplesoft, more Audience: University of Minnesota Community Action: Plan not to use University-based email, shared drives, Moodle, student labs, printing, file servers, and other electronic services URLs: http://systemstatus.umn.edu/view/Main/OutageInfo Contact: cfans.help@umn.edu

Outage Description

There will be a planned twelve-hour interruption to IT services at the University of Minnesota beginning on Saturday, October 1, 2011, at 6:00 p.m., with service restoration beginning on Sunday, October 2, 2011, at 6:00 a.m. Some notable systems that will be affected are Active Directory File shares including faculty and staff Home drives, ImageNow, Peoplesoft, Pharos, NTS Service Gateway, Netfiles, and Moodle. CFANS services will also be affected (see below). Please plan accordingly. Gmail and Google Apps will be available during this time. The Outage Information webpage will be continually updated as University OIT plans for and executes this maintenance outage.

Affected University Services

A complete list of affected University Services is available here: http://www.oit.umn.edu/prod/groups/oit/@pub/@oit/@web/documents/content/impacted-services.pdf

Top Applications

  • Email: University-based email down (Gmail available)
  • WebVista: Down
  • Moodle: Down
  • Netfiles: Down
  • OneStop Self-Service Web Applications: Down
  • OIT Software License Servers for MATLAB & ArcGIS: Down

Affected CFANS Services

  • Student Computer Labs
  • Active directory file shares
  • Linux Web Hosts
  • SQL (college databases) Server

Process

A detailed description of the process is available at the Outage Information webpage. During the outage, you can visit the Outage Information webpage for information about the progress of the construction and system restart activities. In addition, the System Status page will be updated throughout the weekend to reflect the status of individual applications.

More Information

For more information, visit the Outage Information webpage. If you have questions, contact cfans.help@umn.edu.]]> http://blog.lib.umn.edu/cfans/oit/2011/09/saturday_and_sunday_october_1.html http://blog.lib.umn.edu/cfans/oit/2011/09/saturday_and_sunday_october_1.html CFANS IT Alerts Outages/Maintenance outage Tue, 27 Sep 2011 16:21:28 -0600 Sunday, June 26: NetFiles upgrade Audience: University Community Action: Recreate any tickets for sharing files URLs: System Status: http://systemstatus.umn.edu/view/Main Contact: 612-301-4357 (1-HELP on campus) or netfiles@umn.edu

The University Office of Information Technology released this information about the NetFiles 7 upgrade

On Sunday, June 26, NetFiles will be upgraded to version 7. The upgrade includes several new features and improved functionality in a new, easier-to-use interface. Updates on the progress of the upgrade will be posted throughout the day on the System Status page. New features include:
  • A new share feature that makes it easier to share files
  • Advanced upload feature allows for uploading multiple files or entire folders at once with drag and drop
  • LDAP groups which allow IT staff to manage groups for departments and colleges
  • Users no longer need to sign up to use NetFiles
Some users create a "ticket" in order to share documents in NetFiles. This ticket creates a URL/link providing people access to a file or folder stored in NetFiles. Password-protected tickets will not work after the upgrade and will need to be recreated (which is easier with the newshare feature). An introductory video is available at https://uttc.umn.edu/training/tutorials/netfiles/index.htm. For more information about the NetFiles service, visit http://www.oit.umn.edu/netfiles/.Questions or comments should be directed to the OIT help desk at (612)301-4357 (1-HELP on campus), or netfiles@umn.edu.]]> http://blog.lib.umn.edu/cfans/oit/2011/06/sunday_june_26_netfiles_upgrad.html http://blog.lib.umn.edu/cfans/oit/2011/06/sunday_june_26_netfiles_upgrad.html Outages/Maintenance netfiles Tue, 14 Jun 2011 08:20:05 -0600 Sunday, October 10, 2010, 0600 to 1000: CFANS Server Maintenance Audience: Users of CFANS server resources Action: No action required URLs: None Contact: cfans.help@umn.edu

Description

CFANS server patching and maintenance for October will take place on Sunday, October 10, 2010, between 0600 and 1000. During the maintenance window, all servers will be updated with the latest patches for their respective operating systems and may be rebooted. An "all clear" will be sent once the maintenance is completed. ]]> http://blog.lib.umn.edu/cfans/oit/2010/10/sunday_october_10_2010_0600_to.html http://blog.lib.umn.edu/cfans/oit/2010/10/sunday_october_10_2010_0600_to.html Outages/Maintenance server maintenance Thu, 07 Oct 2010 16:25:45 -0600 Sunday, August 8, 2010, 0600 to 1000: CFANS Server Maintenance Audience: Users of CFANS server resources Action: No action required URLs: None Contact: cfans.help@umn.edu Description CFANS server patching and maintenance for June will take place on Sunday, August 8, 2010, between 0600 and 1000. During the maintenance window, all servers will be updated with the latest patches for their respective operating systems and may be rebooted. An "all clear" will be sent once the maintenance is completed. ]]> http://blog.lib.umn.edu/cfans/oit/2010/08/sunday_august_8_2010_between_0.html http://blog.lib.umn.edu/cfans/oit/2010/08/sunday_august_8_2010_between_0.html Outages/Maintenance server maintenance Wed, 04 Aug 2010 14:29:58 -0600 Sunday, June 27, 0600 to 1200: CFANS Server Maintenance Audience: Users of CFANS server resources Action: No action required URLs: None Contact: cfans.help@umn.edu Description CFANS server patching and maintenance for June will take place on Sunday, June 27, 2010, between 0600 and 1000. During the maintenance window, all servers will be updated with the latest patches for their respective operating systems and may be rebooted. An "all clear" will be sent once the maintenance is completed. ]]> http://blog.lib.umn.edu/cfans/oit/2010/06/sunday_june_27_0600_to_1200_cf.html http://blog.lib.umn.edu/cfans/oit/2010/06/sunday_june_27_0600_to_1200_cf.html Outages/Maintenance server maintenance Wed, 23 Jun 2010 08:48:30 -0600 Sunday, April 25, 0600 to 1200: CFANS Server Maintenance Audience: Users of CFANS server resources Action: No action required URLs: None Contact: cfans.help@umn.edu

Description

CFANS server patching and maintenance for April will take place on Sunday, April 25, 2010, between 0600 and 1000. During the maintenance window, all servers will be updated with the latest patches for their respective operating systems and may be rebooted. An "all clear" will be sent once the maintenance is completed. ]]> http://blog.lib.umn.edu/cfans/oit/2010/04/sunday_april_25_0600_to_1200_c.html http://blog.lib.umn.edu/cfans/oit/2010/04/sunday_april_25_0600_to_1200_c.html Outages/Maintenance server maintenance Fri, 23 Apr 2010 15:16:43 -0600 Sunday, April 18, 2010, 6:00 a.m. to noon: NetFiles Outage Audience: University of Minnesota Community Action: Plan not to connect to NetFiles Sunday morning. URLs: University OIT will post updates at the System Status page: http://systemstatus.umn.edu Contact: Contact: 1-HELP on campus (612-301-4357)

Outage Description

University OIT reports that NetFiles will be unavailable Sunday, April 18, 2010, from 06:00-12:00 CDT for server maintenance. Service interruptions are not anticipated to exceed the scheduled timeframe.

University Services

* Netfiles

More Information

For more information, visit System Status or contact 1-HELP on campus (612-301-4357). ]]> http://blog.lib.umn.edu/cfans/oit/2010/04/sunday_april_18_2010_600_am_to.html http://blog.lib.umn.edu/cfans/oit/2010/04/sunday_april_18_2010_600_am_to.html CFANS IT Alerts Outages/Maintenance it alert netfiles Fri, 16 Apr 2010 13:11:29 -0600 REVISED DATE: May 1, 2010, E-mail Policy Change: 30-day-old Trash to be Deleted Audience: University of Minnesota Community Action: Do not store important e-mail in Trash; University OIT will not restore it URLs: None Contact: 1-HELP (612-301-4357)

REVISED DATE: Beginning May 1, 2010, trash older than 30 days to be deleted; trash no longer archived

The University Office of Information Technology has decided to delay the change in e-mail policy from April 2 to May 1. Beginning May 1, the University OIT is making a change in the way they handle messages marked as Trash for the central e-mail service. In the past, messages marked as trash have been included in the auto-filing process. Beginning on the evening of May 1, 2010, the Office of Information Technology will no longer auto-file email messages in trash folders; instead all messages marked as trash that are older than 30 days will be permanently deleted. Depending on your software and configuration, this will include messages in folders with names such as Trash, Deleted Items, or Deleted Messages. Do not store important e-mail in your trash folders. Once trash e-mail is deleted, the University OIT will not restore it.

University Services

* E-mail

Explanation

This practice will make available a significant amount of additional storage space and enhance system performance and user response time for the central e-mail system. In addition, it will also better align University practices with general best practices for e-mail services followed by Google and service providers in the education and public sectors.

More Information

If you have questions, contact 1-HELP (612-301-4357).]]> http://blog.lib.umn.edu/cfans/oit/2010/03/revised_date_may_1_2010_e-mail.html http://blog.lib.umn.edu/cfans/oit/2010/03/revised_date_may_1_2010_e-mail.html CFANS IT Alerts Outages/Maintenance email it alert Wed, 31 Mar 2010 12:01:27 -0600 April 2, 2010: Change in E-mail Policy; Trash to be Deleted After 30 Days Audience: University of Minnesota Community Action: Do not store important e-mail in Trash; University OIT will not restore it URLs: None Contact: 1-HELP (612-301-4357)

Change to E-mail Archiving: trash to be deleted after 30 days

The University Office of Information Technology is making a change in the way they handle messages marked as Trash for the central e-mail service. In the past, messages marked as trash have been included in the auto-filing process. Beginning on the evening of April 2, 2010, the Office of Information Technology will no longer auto-file email messages in trash folders; instead all messages marked as trash that are older than 30 days will be permanently deleted. Depending on your software and configuration, this will include messages in folders with names such as Trash, Deleted Items, or Deleted Messages. Do not store important e-mail in your trash folders. Once trash e-mail is deleted, the University OIT will not restore it.

University Services

* E-mail

Explanation

This practice will make available a significant amount of additional storage space and enhance system performance and user response time for the central e-mail system. In addition, it will also better align University practices with general best practices for e-mail services followed by Google and service providers in the education and public sectors.

More Information

If you have questions, contact 1-HELP (612-301-4357).]]> http://blog.lib.umn.edu/cfans/oit/2010/03/april_2_2010_change_in_e-mail.html http://blog.lib.umn.edu/cfans/oit/2010/03/april_2_2010_change_in_e-mail.html CFANS IT Alerts Outages/Maintenance e-mail it alert Mon, 29 Mar 2010 23:16:35 -0600 Sunday, March 21, 2010, 6:00 a.m. to noon: Intermittent E-mail Outages Audience: University of Minnesota Community Action: No action required URLs: http://systemstatus.umn.edu/view/Main Contact: 1-HELP on campus (612-301-4357)

Description of Outage

University OIT reports that on Sunday, March 21, 2010, from 6:00 a.m. until noon, there will be intermittent e-mail outages across the Twin Cities campus.

Process

This outage will affect four separate servers at four separate times throughout the morning: 6:00 a.m.-8:00 a.m.: Emerald e-mail server The Emerald server houses approximately 9,000 e-mail users. These users will not have access to their e-mail during this time. 8:00 a.m.-noon: Pearl e-mail server The Pearl server houses approximately 80,000 e-mail users. These users will not have access to their email during this time. This server is designated for email users that do not regularly use their e-mail. 8:00 a.m.-noon: Listserv (e-mail lists) Listserv will not be available. Messages sent to Listserv lists will be delayed until maintenance on this server is complete. 8:00 a.m.-noon: Mass Email Distribution System (Lyris) Links to ecommunications.umn.edu URLs will not be reachable. Any messages already queued up in Lyris will be delayed until maintenance is complete, and users will not be able to generate new mailings. If you are unable to access email during this time, assume that you are on one of the affected servers listed above.

Explanation

This downtime will allow OIT engineers to install necessary Solaris Operating System patches. These are standard vendor patches that address security concerns and reliability issues, and provide bug fixes.

More information

University OIT will post updates at http://systemstatus.umn.edu as they become available, as well as during the morning of the outage. They apologize for the inconvenience that this has caused. If you have any questions, please call 1-HELP (on campus). Off-campus, call 612-301-4357.]]> http://blog.lib.umn.edu/cfans/oit/2010/03/sunday_march_21_2010_600_am_to.html http://blog.lib.umn.edu/cfans/oit/2010/03/sunday_march_21_2010_600_am_to.html CFANS IT Alerts Outages/Maintenance alert email Tue, 16 Mar 2010 16:21:07 -0600 Sunday, March 14, 0600 to 1000: CFANS Server Maintenance Audience: Users of CFANS server resources Action: No action required URLs: None Contact: cfans.help@umn.edu

Description

CFANS server patching and maintenance for March will take place on Sunday, March 14, 2010, between 0600 and 1000. During the maintenance window, all servers will be updated with the latest patches for their respective operating systems and may be rebooted. An "all clear" will be sent once the maintenance is completed.]]> http://blog.lib.umn.edu/cfans/oit/2010/03/sunday_march_14_0600_to_1000_c.html http://blog.lib.umn.edu/cfans/oit/2010/03/sunday_march_14_0600_to_1000_c.html Outages/Maintenance server maintenance Fri, 12 Mar 2010 09:23:58 -0600 E-mail Performance Status Update Audience: University of Minnesota Community Action: None URLs: System Status web page Contact: System Status web page

Description of Problem

Over the past few days, some e-mail users have been experiencing significant delays in e-mail processing. These performance issues have been limited to the e-mail servers located at the St. Paul BioAgeng data center, and are the result of of disk failure in the e-mail storage array at that location. OIT engineers are working with the vendor to resolve this problem as quickly as possible and restore e-mail service to normal performance. This may take several hours, so some users may continue to experience performance issues throughout today.

University Services

* E-mail

CFANS Services

* None

Process

In order to mitigate performance problems for all e-mail users, some of the larger active users on the St. Paul servers are being moved to servers at other locations. By moving these users, OIT is able to balance the demand more evenly across all email servers, thus increasing overall performance for all users. OIT will be closely monitoring performance today, and making adjustments as needed to optimize performance.

More Information

Updates to the status of e-mail performance will be posted to the System Status web page.]]> http://blog.lib.umn.edu/cfans/oit/2010/02/e-mail_performance_status_upda.html http://blog.lib.umn.edu/cfans/oit/2010/02/e-mail_performance_status_upda.html CFANS IT Alerts Outages/Maintenance e-mail performance Thu, 25 Feb 2010 14:37:36 -0600 Sunday, February 21, 0600 to 1000: CFANS Server Maintenance Audience: Users of CFANS server resources Action: No action required URLs: None Contact: cfans.help@umn.edu

Description

CFANS server patching and maintenance for February will take place on Sunday, February 21, 2010, between 0600 and 1000.

During the maintenance window, all servers will be updated with the latest patches for their respective operating systems, and may be rebooted.

An "all clear" will be sent once the maintenance is completed.

]]> http://blog.lib.umn.edu/cfans/oit/2010/02/audience_users_of_cfans_server_1.html http://blog.lib.umn.edu/cfans/oit/2010/02/audience_users_of_cfans_server_1.html Outages/Maintenance server maintenance Thu, 11 Feb 2010 19:05:04 -0600 Friday, Feb. 12, 2010, 10p.m.: SSRS web server outage Audience: Users of CFANS server resources Action: No action required URLs: None Contact: cfans.help@umn.edu

Description of Outage

CFANS OIT is planning a short 30-minute service outage for Friday, February 12, 2010, at 10:00 p.m. This service disruption will affect our SSRS web server and all its web sites including the following:
  • All reports on ssrs.cfans.umn.edu/reports (this includes CFANS Financial, Admissions, HR, Payroll, Scholarship, etc.)
  • All web applications found at webapps.cfans.umn.edu, webapps2.cfans.umn.edu (including CFANS Scholarship app, Master Gardner, FFA and other related sites)
The SSRS server and all its web services should be up and running normally by 10:30 PM. Thank you for understanding.

More Information

For more information, write to cfans.help@umn.edu]]> http://blog.lib.umn.edu/cfans/oit/2010/02/we_are_planning_a_short.html http://blog.lib.umn.edu/cfans/oit/2010/02/we_are_planning_a_short.html Outages/Maintenance server outage Thu, 11 Feb 2010 13:09:32 -0600 Sunday, January 24, 0600 to 1000: CFANS Server Maintenance cfans.help@umn.edu

Description

CFANS server patching and maintenance for November will take place on Sunday, January 24, 2010, between 0600 and 1000.

During the maintenance window, all servers will be updated with the latest patches for their respective operating systems, and may be rebooted.

An "all clear" will be sent once the maintenance is completed.

]]> http://blog.lib.umn.edu/cfans/oit/2010/01/sunday_january_24_0600_to_1000.html http://blog.lib.umn.edu/cfans/oit/2010/01/sunday_january_24_0600_to_1000.html Outages/Maintenance server maintenance Fri, 22 Jan 2010 15:29:39 -0600