With the upcoming of period of change CLA will experience through the University of Minnesota's Consolidated Help Desk initiative, CLA OIT leadership has been consistently working to develop a new structure of support - one that will allow CLA OIT to identify and meet needs in education and research, as well as help CLA continue to be innovative. One of the new components of CLA OIT is Relationship Management.
Relationship management may be a new term for you. More details will come about what it is and how we will use principles of relationship management to serve CLA. To start, it can simply be thought of as the manner by which we listen and document specific needs of faculty, staff, and students and then inject that information - that voice - directly into the technology conversations and decision-making that happen at multiple levels of the University of Minnesota.
On Monday, May 21st, the relationship management team officially began their work in CLA. The CLA OIT relationship management staff will be assigned a portfolio of departments for which they will provide direct support:
These names may be familiar to you. They have all served CLA in the past, most recently as CLA Technology Administrators - a position that will no longer exist in CLA OIT after July 1, 2014. Through the interview process, they showed their strong technical knowledge and expertise, but also a strong affinity for the liberal arts and CLA at the University of Minnesota. They all have a desire to work alongside faculty, staff, and students to make CLA as successful as it can be in meeting its goals in education and research.
I look forward to working with all in CLA in this new, focused way of providing service. Please join me in congratulating these four on their new positions and wishing them well as they begin to do this new work.
Assistant IT Director - CLA OIT