Recently in CLA NOW Forum Category
With the upcoming of period of change CLA will experience through the University of Minnesota's Consolidated Help Desk initiative, CLA OIT leadership has been consistently working to develop a new structure of support - one that will allow CLA OIT to identify and meet needs in education and research, as well as help CLA continue to be innovative. One of the new components of CLA OIT is Relationship Management.
Relationship management may be a new term for you. More details will come about what it is and how we will use principles of relationship management to serve CLA. To start, it can simply be thought of as the manner by which we listen and document specific needs of faculty, staff, and students and then inject that information - that voice - directly into the technology conversations and decision-making that happen at multiple levels of the University of Minnesota.
On Monday, May 21st, the relationship management team officially began their work in CLA. The CLA OIT relationship management staff will be assigned a portfolio of departments for which they will provide direct support:
These names may be familiar to you. They have all served CLA in the past, most recently as CLA Technology Administrators - a position that will no longer exist in CLA OIT after July 1, 2014. Through the interview process, they showed their strong technical knowledge and expertise, but also a strong affinity for the liberal arts and CLA at the University of Minnesota. They all have a desire to work alongside faculty, staff, and students to make CLA as successful as it can be in meeting its goals in education and research.
I look forward to working with all in CLA in this new, focused way of providing service. Please join me in congratulating these four on their new positions and wishing them well as they begin to do this new work.
Assistant IT Director - CLA OIT
- CLA websites
- CLA databases
- Research servers
- Terminal servers
- All University-operated servers (for instance; Active Directory file storage - Home, Shared, and Project folders in http://files.umn.edu)
- Google Apps (Gmail, Docs, Sites)
- z.umn.edu URL shortener
You spoke and Associate CIO Brad Cohen listened. Here are the IT priorities voiced at the CLA NOW Special Session last Thursday:
- Local it support for research
- Admin access to pcs for users
- Support for Innovation
- Contextually sensitive support (rationalized allocation to respond to inequalities in local resource allocation)
- Computer purchasing, application licensing, other desktop support that is responsive to unique needs (e.g., language labs)
- Wireless--more dependable, more broadly available
- Collaboration, communication and coordination across units (esp. to facilitate common solutions to shared problems, e.g., grad student tracking, book purchasing)
- Make innovation more visible across units as it addresses common problems
- Data management that is sensitive to perspectives and unique ad hoc reporting needs (institutional vs. collegiate vs. department...)--see School of Public Health tool
- Better usability generally
- People play many roles on campus, make systems that let them flow easily through those roles
- Institutional nimbleness, sensitivity to local nuance even in implementation of commodity services
- Consistency of response and service level (end the dread of who will answer the phone!)
- Unearth best practices and drive them through institution more effectively, Scale more quickly
- Benchmark against peers to see how IT funding is managed as a strategic part of faculty/grant recruiting (GIS example)
- Research IT has to be strong--grant scoring depends on it
- Better and more visible tech support services for faculty
- Process improvement in service delivery
- Responsive IT
- E-learning support to rapidly expand course offerings to meet enrollment demand
- Improve business model for e-learning, appropriate incentives
- Get rid of phone and voicemail
Time: 9:00-10:00 a.m.
Location: 231 Smith Hall
Topic: Data Practices Act and records retention with presenter Susan McKinney from the Office of the General Counsel.
CLA NOW Meeting
9:00 - 10:30 a.m.
Willey Hall Seminar Room
9:00 a.m. Welcome - Jennifer Cieslak
9:05 a.m. FY12 budget update and next steps - Karen Dewanz
9:30 a.m. CLA OIT Service Catalog/Website - Jamey Hansen
9:55 a.m. Policy on Nepotism and Personal Relationships - John Blair
CLA NOW Mtg 6.16.11 Agenda.docx
Leading Effective Meetings
Training session with Corey Bonnema from Organizational Effectiveness
Wednesday, July 21 9 a.m. - noon
Room 50 Willey Hall
As an employee or manager, you probably spend a lot of time in meetings. How can you make the most of that time? This session will look at planning and facilitation techniques to ensure your meetings are productive. We'll be using a John Cleese video called, "Meetings, Bloody Meetings" to have some fun while also learning how meetings can be improved. Participants who attend this session will:
- Understand the importance of ground rules and learn different methods for creating them
- Learn how to plan and effectively facilitate meetings
- Learn why an agenda is such a valuable tool to use in meetings
- Discuss roles and strategies for productive participation and learn how to deal with common problems that occur in meetings.
This training is open to anyone in CLA and is free of charge. Email Kelly O'Brien at firstname.lastname@example.org to register.
Questions and answers from the CLA NOW Forum on Google Apps are available online
A post-Forum survey showed the majority of survey takers are excited and interested about Google Apps and Mail. Thank you to all who sent in suggestions for future Forum topics.