The issue in brief:
Turnitin (a Moodle assignment management tool) is not working properly, brought on by a recent update
The University's central Moodle Support team is working on the issue with the vendor
Faculty and other instructors should discontinue using the Turnitin GradeMark feature for commenting or annotating student submissions and entering grades
Instructors needing help with this issue should contact UMN Technology Help at 612-301-4357 (1-HELP) or firstname.lastname@example.org
If you would like to discuss this issue more in-depth, please contact your CLA-OIT Relationship Manager
The issue at length:
A couple of weeks ago we became aware that many of our CLA faculty were having problems with Turnitin (a Moodle assignment management tool). When we learned of this issue, we contacted those most affected by it - CLA language programs - and tried to better understand the issue. Most of the problems seem to be centered around giving feedback (i.e., commenting or annotating) on students' submissions, as well as on the grade book part of the tool. In most instances, students were not able to view graded/commented papers; in other instances, faculty-submitted grades in Turnitin were not properly channeled into the appropriate Moodle grade book.
During this time, we were also in close contact with the UMN Moodle staff, who are responsible for supporting Turnitin. They are aware of the issue and are in on-going consultation with the Turnitin vendor. They are also trying to find ways around the issue so that faculty and students can conduct their teaching and learning as close to normal as possible while the vendor designs a solution.
The UMN Moodle team is also actively working on short-term solutions. In the meantime, the UMN Moodle team recommends users experiencing problems contact them, and that all faculty discontinue using the GradeMark feature for commenting or annotating student submissions and entering grades until further notice.
Updates on the progress and issue resolution will continue to be shared through Moodle Announcements, MoodleTalk, and the Category Support group channels in Moodle.
If you have questions or concerns about how this affects your department, please contact CLA-OIT at email@example.com or 612-625-1010. Also, you may contact your CLA-OIT Relationship Manager.