You spoke and Associate CIO Brad Cohen listened. Here are the IT priorities voiced at the CLA NOW Special Session last Thursday:
- Local it support for research
- Admin access to pcs for users
- Support for Innovation
- Contextually sensitive support (rationalized allocation to respond to inequalities in local resource allocation)
- Computer purchasing, application licensing, other desktop support that is responsive to unique needs (e.g., language labs)
- Wireless--more dependable, more broadly available
- Collaboration, communication and coordination across units (esp. to facilitate common solutions to shared problems, e.g., grad student tracking, book purchasing)
- Make innovation more visible across units as it addresses common problems
- Data management that is sensitive to perspectives and unique ad hoc reporting needs (institutional vs. collegiate vs. department...)--see School of Public Health tool
- Better usability generally
- People play many roles on campus, make systems that let them flow easily through those roles
- Institutional nimbleness, sensitivity to local nuance even in implementation of commodity services
- Consistency of response and service level (end the dread of who will answer the phone!)
- Unearth best practices and drive them through institution more effectively, Scale more quickly
- Benchmark against peers to see how IT funding is managed as a strategic part of faculty/grant recruiting (GIS example)
- Research IT has to be strong--grant scoring depends on it
- Better and more visible tech support services for faculty
- Process improvement in service delivery
- Responsive IT
- E-learning support to rapidly expand course offerings to meet enrollment demand
- Improve business model for e-learning, appropriate incentives
- Get rid of phone and voicemail
Unable to attend? Have more to add? Take a moment to fill out the IT Input Survey or view the slides Brad shared.
