Recently in CLA-OIT Category

CLA Helpdesk-Desktop Support Transition on July 1, 2014

Information about the transition of the CLA Technology Help Desk and Desktop Support services to the UMN Consolidated Technology Help Desk will continue to be added to the CLA Technology Help Desk-Desktop Support Transition Siteinto the Fall to help the CLA community through this change.

Feedback and questions about the process, services, etc. may be submitted through the
CLA Help Desk-Desktop Support Transition Feedback and Questions Form.

CLA OIT Relationship Managers Hired

With the upcoming of period of change CLA will experience through the University of Minnesota's Consolidated Help Desk initiative, CLA OIT leadership has been consistently working to develop a new structure of support - one that will allow CLA OIT to identify and meet needs in education and research, as well as help CLA continue to be innovative. One of the new components of CLA OIT is Relationship Management.

Relationship management may be a new term for you. More details will come about what it is and how we will use principles of relationship management to serve CLA. To start, it can simply be thought of as the manner by which we listen and document specific needs of faculty, staff, and students and then inject that information - that voice - directly into the technology conversations and decision-making that happen at multiple levels of the University of Minnesota.

On Monday, May 21st, the relationship management team officially began in their work in CLA. The CLA OIT relationship management staff will be assigned a portfolio of departments for which they will provide direct support:

Nicholas Leeman

John Fite

Holly Leighton

Sean Burns

These names may be familiar to you. They have all served CLA in the past, most recently as CLA Technology Administrators - a position that will no longer exist in CLA OIT after July 1, 2014. Through the interview process, they showed their strong technical knowledge and expertise, but also a strong affinity for the liberal arts and CLA at the University of Minnesota. They all have a desire to work alongside faculty, staff, and students to make CLA as successful as it can be in meeting its goals in education and research.


I look forward to working with all in CLA in this new, focused way of providing service. Please join me in congratulating these four on their new positions and wishing them well as they begin to do this new work.

CLA OIT Relationship Managers Hired

With the upcoming of period of change CLA will experience through the University of Minnesota's Consolidated Help Desk initiative, CLA OIT leadership has been consistently working to develop a new structure of support - one that will allow CLA OIT to identify and meet needs in education and research, as well as help CLA continue to be innovative. One of the new components of CLA OIT is Relationship Management.


Relationship management may be a new term for you. More details will come about what it is and how we will use principles of relationship management to serve CLA. To start, it can simply be thought of as the manner by which we listen and document specific needs of faculty, staff, and students and then inject that information - that voice - directly into the technology conversations and decision-making that happen at multiple levels of the University of Minnesota.


On Monday, May 21st, the relationship management team officially began their work in CLA. The CLA OIT relationship management staff will be assigned a portfolio of departments for which they will provide direct support:


Nicholas Leeman

John Fite

Holly Leighton

Sean Burns


These names may be familiar to you. They have all served CLA in the past, most recently as CLA Technology Administrators - a position that will no longer exist in CLA OIT after July 1, 2014. Through the interview process, they showed their strong technical knowledge and expertise, but also a strong affinity for the liberal arts and CLA at the University of Minnesota. They all have a desire to work alongside faculty, staff, and students to make CLA as successful as it can be in meeting its goals in education and research.


I look forward to working with all in CLA in this new, focused way of providing service. Please join me in congratulating these four on their new positions and wishing them well as they begin to do this new work.

Christopher Stordalen

Assistant IT Director - CLA OIT

Call for Projects: Northern Spark Art Festival

In conjunction with the Institute for Advanced Study and other campus partners, Justin Schell, Digital Humanities Specialist-UofM Libraries, is helping to organize the Northrop site of Northern Spark, an annual all-night art festival happening across Minneapolis on June 14. A call for projects has been posted on the IAS site. There are already some things schedule for the site (an all-night performance of Satie's Vexations, gamelan, a soapbox-style lecture space called "Filibuster" and more), but we're still looking for cool projects (especially those that are interactive, and not necessarily digital) to populate Northrop's many spaces. There are also projections planned for both the interior and exterior spaces of Northrop.
If you have ideas or projects you want to pitch, please follow the submission instructions on the form by May 15. If you have questions, email Justin Schell (schel115@umn.edu).
On Friday, May 2nd, IT will replace the anti-virus software on your computer. This process will include remote installation of our new product and removal of our current product on all Windows computers. There is nothing you need to do except allow the process to happen uninterrupted. The license for Symantec Endpoint Protection expires at the end of June and the University has purchased Microsoft System Center Endpoint Protection to secure our computers.

The installation is scheduled for 1:00 am on May 2nd. If your computer is asleep at that time, it will wake up and the installation will take place. If your computer is off or otherwise doesn't wake up, the installation will happen during your subsequent use of the computer. This update will also work while your computer is off campus. In either case if it doesn't happen right away, that's fine. You'll still be protected with Symantec and the Microsoft installation will keep trying periodically until it succeeds.

What might you see? If the installation takes place without you present, you may notice simply that Symantec's yellow shield tray iconhas been replaced with Microsoft's green shield tray icon.

If the installation takes place while you are at your computer, you may see a few messages to which you may not be accustomed.

A time-lapsed version of what you will see is available in this short video.

If you have any questions or concerns, please contact the CLA-OIT Service Desk at 4-HELP (4-4357).
Service outage on Sunday, March 16, during the regular 6 a.m.-noon maintenance window.

What: Service outage for services you may use (see services below)
When: Sunday, March 16, from 6 a.m. to 7 a.m.
Why: Upgrade to technology supporting the services listed

Services affected:

Active Directory
files.umn.edu
Central email and Gophermail (NOT University Gmail)
UMContent
NetFiles
Personal web space
UThink blogs

IMPORTANT NOTE:University Gmail will NOT be affected by this outage

Updates will be available on the University's System Status site (http://systemstatus.umn.edu/view/Main/SystemStorageServices). ServiceNow users can also find information and updates in CHG0035298.

CLA Media Services Open House - You are invited!

CLA's Media Services, Technology Enhanced Learning team, and Digital Content Library team, in conjunction with Video and Conferencing Services and the College of Continuing Education, would like to invite you to tour our new and improved spaces (lunch will be provided):

What: Open House
Where: Rarig Center - 5th Floor
When: Wednesday, January 15th from 10 a.m. to 2 p.m.
Why: For the College of Liberal Arts and other University of Minnesota communities to view Studios A, B, C and D; video and sound editing studios/offices, video equipment checkout suite and other services including Academic Technologies and Digital Content Library. Our staff is ready to discuss the options and possibilities for use of these locations and resources.

Come join us, have lunch, and see how we can support your teaching, learning, and research through media services!

UMN Office of Information Technology Annual Maintenance Window

UMN Annual Data Center Maintenance Outage

When: Friday, January 3, 2013, 10 p.m. to Sunday, January 5, 2014, 6 p.m.
Services Affected (avoid these during the window)

All CLA-operated servers, including
  • CLA websites
  • CLA databases
  • Research servers
  • Terminal servers
  • All University-operated servers (for instance; Active Directory file storage - Home, Shared, and Project folders in http://files.umn.edu)

Services Not Affected (common services that are often asked about)

  • Google Apps (Gmail, Docs, Sites)
  • z.umn.edu URL shortener

Specific Details

The University data center at the West Bank Office Building will be powered down from 6 a.m. Saturday, January 4th, until 12 p.m. (noon) Sunday, January 5th, for annual maintenance. A complete list of affected services is found on the OIT System Outage and Maintenance Status page. Updates will be available on the University's system status page, and on social media outlets Twitter @UMN_IT and the University of Minnesota Information Technology Facebook page during the service interruption period.

CLA system administrators will shut down CLA systems before power is cut, beginning at 10 p.m. on Friday, January 3rd. All affected services are expected to be restored by 6 p.m. on Sunday, January 5th.

CLA system engineers will also take advantage of this outage by carrying out routine maintenance tasks including security patching and equipment upgrades.

FAQ

What is a "maintenance window"?
In order to correct a technical issue, install a security patch, or upgrade server hardware, central OIT or CLA-OIT must occasionally disrupt normal networked services. Whenever possible, we plan such service outages in advance during times that minimize the disruption to our students, staff, and faculty.

Can I work during a maintenance window?
In general, CLA-OIT recommends that you avoid using the affected services during the maintenance window. Systems may be available during the maintenance window, but they can and will be shut down without warning and may be unavailable for hours at a time. Please use only at your own risk.

Can this be done without disrupting service?
Certain tasks require server reboots and/or physically unplugging electricity. We do our best to group these tasks together to minimize the number of outages we schedule each year--which is generally less than five.

Can you reschedule this window to a more convenient time?
As determined by consensus of the UMN IT community representing each college and administrative unit's technology needs, the first full weekend in January following the New Year holiday has been established as the regular maintenance shutdown weekend each year. The work is being planned through coordinated efforts with the UMN Information Technology Change Approval Board

How do I find out more?
If you have any questions or concerns contact us at 612-624-4357 or 4help@umn.edu.
CLA-OIT System Maintenance Windows Calendar

CLA NOW Follow-up Discussion Regarding End-User Support

At the October 3 CLA NOW meeting Jamey presented a preliminary suite of End-User Support Services recommended to OIT by the task force. CLA-OIT has scheduled a follow-up discussion with the department administrators who are interested in continuing the conversation: Guillermo de Paz, John McEwen, Barbara London, Stephanie Treat, Glen Powell, Teri Wallace and Kara Kersteter. If you are interested in participating - and we missed you when we were gathering names or you didn't raise your hand but wished you had because now you DO want to participate - please let us know! A meeting has been scheduled for Wednesday, October 23 at 9:30 a.m. in 130 Anderson. Contact Deb Ludowese (ludow006 or 5-9418) to be added to the meeting invite.

CLA-OIT System Maintenance Window

When

Saturday

October 19, 2013

8:00 AM - 2:00 PM

Services Affected(avoid these during the window)

  • Research servers

  • Unix-based file servers (clio and thalia)

  • Database servers (including CSOM Oracle servers)

  • Web servers

  • CLA-hosted Active Directory File storage

    • This includes art-ema, cla-web, mctfr-fs5, cla-transana, and art-2d. User home directories and department shares (accessed throughfiles.umn.edu)are not affected.

  • CLA Terminal Server(wts.umn.edu): users may be unable to log in or may experience long waits attempting to log in during this window. Data synchronization may not function correctly until maintenance is finished. The service will not be shut down and may be used at your own risk during this window.


Services Not Affected(common services that users often ask about)

  • Google Apps (Gmail, Doc, Sites)

  • Active Directory File storage (Home, Shared, and Project folders onfiles.umn.edu)



Specific Details:

  • Hardware maintenance:

    • Maintenance is required on a storage device that hosts most CLA Research data, and some Active Directory file shares. This maintenance is being required by our vendor, and requires all of the attached servers to be down.

  • Security Patching:

    • perform routine maintenance tasks which will require rebooting most Unix servers.

  • Storage Migration:

    • Data is being migrated to new storage devices. This is unrelated to the storage device that requires maintenance.
       

FAQ

What is a "system maintenance window"?

In order to correct a technical issue, install a security patch, or upgrade server hardware, CLA-OIT must occasionally disrupt normal networked services. Whenever possible, we plan such service outages in advance during times that minimize the disruption to our users.

Can I work during the maintenance window?

In general, CLA-OIT recommends that you avoid using the affected services during the maintenance window. Systems may be available during the maintenance window, but they can and will be shut down without warning and may be unavailable for hours at a time. So, use only at your own risk.

Can't this be done without disrupting service?

Certain tasks require server reboots and/or physically unplugging electricity. We do our best to group these tasks together to minimize the number of outages we schedule each year--which is generally less than five.

Can you reschedule this window to a more convenient time?

CLA-OIT strives to select times that minimize disruption. It isn't possible to pick a time that will not affect somebody. We also have to consider the availability of our staff and central OIT staff who run the data centers and networks. We try to soften the impact by announcing maintenance windows well in advance.

How do I find out more?

If you have any questions or concerns contact us at 612-624-4357 or 4help@umn.edu.

CLA-OIT System Maintenance Windows Calendar
Subscribe at:http://z.umn.edu/maintenance

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