Recently in CLA-OIT Category

Service outage on Sunday, March 16, during the regular 6 a.m.-noon maintenance window.

What: Service outage for services you may use (see services below)
When: Sunday, March 16, from 6 a.m. to 7 a.m.
Why: Upgrade to technology supporting the services listed

Services affected:

Active Directory
files.umn.edu
Central email and Gophermail (NOT University Gmail)
UMContent
NetFiles
Personal web space
UThink blogs

IMPORTANT NOTE:University Gmail will NOT be affected by this outage

Updates will be available on the University's System Status site (http://systemstatus.umn.edu/view/Main/SystemStorageServices). ServiceNow users can also find information and updates in CHG0035298.

CLA Media Services Open House - You are invited!

CLA's Media Services, Technology Enhanced Learning team, and Digital Content Library team, in conjunction with Video and Conferencing Services and the College of Continuing Education, would like to invite you to tour our new and improved spaces (lunch will be provided):

What: Open House
Where: Rarig Center - 5th Floor
When: Wednesday, January 15th from 10 a.m. to 2 p.m.
Why: For the College of Liberal Arts and other University of Minnesota communities to view Studios A, B, C and D; video and sound editing studios/offices, video equipment checkout suite and other services including Academic Technologies and Digital Content Library. Our staff is ready to discuss the options and possibilities for use of these locations and resources.

Come join us, have lunch, and see how we can support your teaching, learning, and research through media services!

UMN Office of Information Technology Annual Maintenance Window

UMN Annual Data Center Maintenance Outage

When: Friday, January 3, 2013, 10 p.m. to Sunday, January 5, 2014, 6 p.m.
Services Affected (avoid these during the window)

All CLA-operated servers, including
  • CLA websites
  • CLA databases
  • Research servers
  • Terminal servers
  • All University-operated servers (for instance; Active Directory file storage - Home, Shared, and Project folders in http://files.umn.edu)

Services Not Affected (common services that are often asked about)

  • Google Apps (Gmail, Docs, Sites)
  • z.umn.edu URL shortener

Specific Details

The University data center at the West Bank Office Building will be powered down from 6 a.m. Saturday, January 4th, until 12 p.m. (noon) Sunday, January 5th, for annual maintenance. A complete list of affected services is found on the OIT System Outage and Maintenance Status page. Updates will be available on the University's system status page, and on social media outlets Twitter @UMN_IT and the University of Minnesota Information Technology Facebook page during the service interruption period.

CLA system administrators will shut down CLA systems before power is cut, beginning at 10 p.m. on Friday, January 3rd. All affected services are expected to be restored by 6 p.m. on Sunday, January 5th.

CLA system engineers will also take advantage of this outage by carrying out routine maintenance tasks including security patching and equipment upgrades.

FAQ

What is a "maintenance window"?
In order to correct a technical issue, install a security patch, or upgrade server hardware, central OIT or CLA-OIT must occasionally disrupt normal networked services. Whenever possible, we plan such service outages in advance during times that minimize the disruption to our students, staff, and faculty.

Can I work during a maintenance window?
In general, CLA-OIT recommends that you avoid using the affected services during the maintenance window. Systems may be available during the maintenance window, but they can and will be shut down without warning and may be unavailable for hours at a time. Please use only at your own risk.

Can this be done without disrupting service?
Certain tasks require server reboots and/or physically unplugging electricity. We do our best to group these tasks together to minimize the number of outages we schedule each year--which is generally less than five.

Can you reschedule this window to a more convenient time?
As determined by consensus of the UMN IT community representing each college and administrative unit's technology needs, the first full weekend in January following the New Year holiday has been established as the regular maintenance shutdown weekend each year. The work is being planned through coordinated efforts with the UMN Information Technology Change Approval Board

How do I find out more?
If you have any questions or concerns contact us at 612-624-4357 or 4help@umn.edu.
CLA-OIT System Maintenance Windows Calendar

CLA NOW Follow-up Discussion Regarding End-User Support

At the October 3 CLA NOW meeting Jamey presented a preliminary suite of End-User Support Services recommended to OIT by the task force. CLA-OIT has scheduled a follow-up discussion with the department administrators who are interested in continuing the conversation: Guillermo de Paz, John McEwen, Barbara London, Stephanie Treat, Glen Powell, Teri Wallace and Kara Kersteter. If you are interested in participating - and we missed you when we were gathering names or you didn't raise your hand but wished you had because now you DO want to participate - please let us know! A meeting has been scheduled for Wednesday, October 23 at 9:30 a.m. in 130 Anderson. Contact Deb Ludowese (ludow006 or 5-9418) to be added to the meeting invite.

CLA-OIT System Maintenance Window

When

    Saturday

    October 19, 2013

    8:00 AM - 2:00 PM

Services Affected (avoid these during the window)

  • Research servers

  • Unix-based file servers (clio and thalia)

  • Database servers (including CSOM Oracle servers)

  • Web servers

  • CLA-hosted Active Directory File storage

    • This includes art-ema, cla-web, mctfr-fs5, cla-transana, and art-2d.  User home directories and department shares (accessed through files.umn.edu) are not affected.

  • CLA Terminal Server (wts.umn.edu): users may be unable to log in or may experience long waits attempting to log in during this window. Data synchronization may not function correctly until maintenance is finished. The service will not be shut down and may be used at your own risk during this window.


Services Not Affected (common services that users often ask about)

  • Google Apps (Gmail, Doc, Sites)

  • Active Directory File storage (Home, Shared, and Project folders on files.umn.edu)



Specific Details:

  • Hardware maintenance:

    • Maintenance is required on a storage device that hosts most CLA Research data, and some Active Directory file shares.  This maintenance is being required by our vendor, and requires all of the attached servers to be down.

  • Security Patching:

    • perform routine maintenance tasks which will require rebooting most Unix servers.

  • Storage Migration:

    • Data is being migrated to new storage devices.  This is unrelated to the storage device that requires maintenance.
       

FAQ

What is a "system maintenance window"?

In order to correct a technical issue, install a security patch, or upgrade server hardware, CLA-OIT must occasionally disrupt normal networked services. Whenever possible, we plan such service outages in advance during times that minimize the disruption to our users.

Can I work during the maintenance window?

In general, CLA-OIT recommends that you avoid using the affected services during the maintenance window. Systems may be available during the maintenance window, but they can and will be shut down without warning and may be unavailable for hours at a time. So, use only at your own risk.

Can't this be done without disrupting service?

Certain tasks require server reboots and/or physically unplugging electricity. We do our best to group these tasks together to minimize the number of outages we schedule each year--which is generally less than five.

Can you reschedule this window to a more convenient time?

CLA-OIT strives to select times that minimize disruption. It isn't possible to pick a time that will not affect somebody. We also have to consider the availability of our staff and central OIT staff who run the data centers and networks. We try to soften the impact by announcing maintenance windows well in advance.

How do I find out more?

If you have any questions or concerns contact us at 612-624-4357 or 4help@umn.edu.

CLA-OIT System Maintenance Windows Calendar
Subscribe at: http://z.umn.edu/maintenance

DASH: DIgital Arts Sciences + Humanities Kick-Off Event

The University Libraries are excited to announce the first in a new series of monthly events, organized by the DASH (Digital Arts, Sciences, and Humanities) Initiative. DASH aims to bring together students, faculty, and staff from across disciplines and campuses, in order to promote innovative tools and methods for scholarly, pedagogical, and creative projects, including:

  • Text and data mining

  • Digital archives

  • GIS and spatial research

  • Data visualization and arts

  • Digital storytelling

  • Mobile app development

  • Multimodal scholarship

  • Digital archives

  • Critical code and algorithm studies


Where: STSS 119

When: Wednesday, October 2 at 3:30pm


Come learn more about DASH, hear about the events and projects we have planned for the year, learn how to start your own research projects or incorporate these ideas into your classrooms, and meet others interested in building these interdisciplinary digital projects.


Light refreshments will be served.


For more information, email dash@umn.edu. Follow DASH on Twitter @umndash

CLA OIT Announces Assistant Director Search

We seek an exceptional people-oriented professional to fill our Assistant Director/Business
Relationship Manager. This person will be responsible for implementing and coordinating business relationship management so that CLA-OIT (and our partners throughout the IT community) can successfully advance the college's strategic goals through the use of information technology. This senior leader will be a member of the leadership team and will supervise other professional positions like business analysts, communicators, and project managers.

Everyone is responsible for maintaining effective relationships, but this assistant director will be
responsible for the bigger picture and strive for win-win solutions through highly-effective working
relationships with our college and department stakeholders.

We would appreciate your assistance in identifying good candidates. Please send them to:
http://employment.umn.edu/applicants/Central?quickFind=112626

We hope to have the position filled before the start of the fall semester. Please contact Jamey Hansen (hansenj@umn.edu) or Deb Ludowese (ludow006@umn.edu) if you have questions.

It is with mixed emotions that we announce the resignations of two CLA-OIT staff -- Karen Swoverland and Reed Munson.

Karen Swoverland has accepted a new position as IT Director in the College of Continuing Education effective Monday, July 8, 2013. This is an exciting opportunity for Karen and we wish her the very best in her new role! Karen's last day in CLA will be Friday, July 5. A search committee is being formed to hire a new Assistant Director (Business Relationship Manager). The requisition will be posted on the U employment site next week.

Reed Munson, incident manager and voice of the CLA-OIT call center (4-HELP), has resigned from CLA-OIT and the University of Minnesota effective July 5, 2013. Reed will be service desk manager with National Dentex Corporation, in Falcon Heights, beginning July 8, 2013. Reed has been at the U since 1996 and made important contributions to both the establishment and management of the CLA Help Desk and will be deeply missed. In the interim, as we continue to work towards transition to OIT, the CLA Help Desk will continue to be supported by a team of experienced student employees. Feedback and questions are welcome and may be directed to Kevin Smith, Tech Support Manager, at kjsmith@umn.edu.

Saturday, June 15, 2013, 8 a.m. to 2 p.m.

Services Affected (avoid these during the window)

  • Research servers and storage
  • Unix-based file servers (clio and thalia)
  • Database servers
  • Web servers

Services Not Affected (common services that are often ask about)

  • Google Apps (Gmail, Docs, Sites)
  • Active Directory File storage (Home, Shared, Project folders)
  • CLA Terminal Server
  • Github.umn.edu
  • Systems operated for the Minnesota Center for Twin and Family Research

Specific Details

  • Security and reliability patching: perform routine maintenance tasks which will require rebooting most servers.

FAQ

What is a "system maintenance window"?

In order to correct a technical issue, install a security patch, or upgrade server hardware, CLA-OIT must occasionally disrupt normal networked services. Whenever possible, we plan such service outages in advance during times that minimize the disruption to our users.

Can I work during the maintenance window?

In general, CLA-OIT recommends that you avoid using the affected services during the maintenance window. Systems may be available during the maintenance window, but they can and will be shut down without warning and may be unavailable for hours at a time. So, use only at your own risk.

Can't this be done without disrupting service?

Certain tasks require server reboots and/or physically unplugging electricity. We do our best to group these tasks together to minimize the number of outages we schedule each year--which is generally less than five.

Can you reschedule this window to a more convenient time?

We strive to select times that minimize disruption. It isn't possible to pick a time that will not affect somebody. We also have to consider the availability of our staff and central OIT staff who run the data centers and networks. We try to soften the impact by announcing maintenance windows well in advance.

How do I find out more?

If you have any questions or concerns contact us at 612-624-4357 (4-help) or 4help@umn.edu.

CLA-OIT System Maintenance Windows Google Calendar

Subscribe at: http://bit.ly/SJhpdG

The CLA Service Desk in 110 Anderson Hall is discontinuing walk-in support effective end of day Friday, May 17.

What's Staying the Same

  • Continue to contact the CLA Service Desk by phone at 4-HELP or by email at 4help@umn.edu.

Questions?

Contact CLA-OIT at 4-help or 4help@umn.edu.

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