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Questions and Answers

Question: Who in the medical center is responsible for providing patient education regarding new medications?

Answer: You should contact practitioners in the field to determine who is likely to do this in a hospital and/or clinic for critical access hospitals such as Branford, and use this information to make an informed assumption about what person(s) would be filling that role. In the outpatient setting, it may typically be a nurse, or the pharmacist at the drug store.

Question: When were the customer service surveys taken? Have the scores changed
since the new CEO took over?

Answer: The medical system contracts with an external organization to send satisfaction surveys to patients after they have been discharged from the hospital or have had a clinic visit. Aggregate scores are sent to the medical center quarterly. Patient satisfaction scores have been trending more favorably since the new CEO assumed leadership of the organization.

Question: Is there a system in place to inform department managers when physicians have been suspended?

Answer: You should contact practitioners in the field to determine what are the types of systems that typically would exist and who would be informed in a hospital and/or clinic for critical access hospitals such as Branford, and use this information to make an informed assumption regarding systems in place and who is informed when physicians are suspended.

Question: Is there currently HIPPA training/retraining at Branford Medical Center?

Answer: Yes

Question: Is there a system to deal with complaints made either by employees,
patients or healthcare workers outside the center?

Answer: This question is vague because it is unclear if it is asking if there is a complaint system external to the center. If the question is does the state have a system for complaining about things going on within the medical center, then you should research state rules for filing complaints about a health system.

If the question is does the medical center have a system to deal with complaints made by employees, patients or external healthcare workers (assuming 'outside the center' means people not working at Branford Medical Center), the answer is (see organizational chart): Employee complaints: handled by talking to their supervisor and department director; if not resolved, then take it to Human Resources
Patient complaints: handled by Customer Service Complaints by external healthcare workers: there is no formal process

Question: Is Branford Medical Center accredited by the Joint Commission?

Answer: Yes