Reflecting on the Value of Terry's Zone Model
This past week, I struggled with Terry's Seven Zones of Leadership text. I voluntarily signed on to read it, and got more than I bargained for. I'm curious to know how the rest of the class experienced the text. Comprehensible? Complete enough to imagine the value without the diagnostic sections that appear in other parts of the book? Were you wishing Terry correlated the seven zones to leadership studies in the chapters we were assigned, or could you make the leap of faith that these were truly research-based conclusions?
I am one of those practitioners Terry refers to who worked a long time without a grounding in research. Perhaps that needed to be worked through a bit internally as I suffered through four real work situations from my past that were so complex that I couldn't really focus on the zone theory itself. It was impossible to imagine the governor's office taking time out to explore nebulous concepts like this when we were trying to develop Ventura's "Big Plan" in 1999. The book itself wasn't even published until 2001, but that situation and others I worked within clearly demanded a strong theory and practical base from which to operate. With that admission behind me, here is my reflection on Robert Terry's fascinating text.
Robert W. Terry introduced his second, and last, book with a statement of personal conviction: “Authenticity hovers over me like a palpable presence, demanding that I probe the truth of a situation, challenging me to go deeper, ask more questions, live more profoundly in the truths I have discovered. Truth even grabs me, from time time (sic) to time� (Terry, 2001).
Truths grabbed me, too, finally, on the last of a five-day struggle to comprehend what Terry’s work means in the context of my public policy practice and personal leadership journey. The public commitment to post a reflection on Terry’s work challenged me to go deeper, ask more questions, and probe the truths of my own authenticity. The motivation was partly embarrassment; for as much as I always said I admired Terry’s work, from Saturday until Thursday morning I couldn’t figure out how I would ever use this material in real situations.
It wasn’t Terry’s fault. His credentials as a consultant were just as strong as his in academia. For 10 years he served as director of the University of Minnesota’s Reflective Leadership Center and affiliated with Zobius Leadership International, described as a “guild of seasoned leadership architects and educators� in the introduction to the book. The roots of his zone leadership philosophy tapped down to two bachelor’s degrees, one in science and the other in divinity. Seven Zones of Leadership is a bridge between evidence-based scholarship on leadership theory and Terry’s recognition that there is a place for “dimensions of life just below the conscious surface, tugging, pressing, and informing personal behavior,� (p. 14).
After 18 months in the Masters of Public Affairs program, it was time to pick up a trowel and see if I, too, could “construct an edifice I would like to inhabit� (p. 43) from the pile of bricks I’ve acquired about leadership, spirituality, resilience, and innovation research. In “Getting Started� on p. 17, Terry indicated that readers would find his book most helpful if we kept our own organization in mind while we reflected. Unfortunately, I complicated my own situation when I attempted to use organizations from the past.
One after another, I tried Terry’s model on four situations from my past work life (pp. 45-46, on time) that I hadn’t figured out. These were complex situations identified in September 2006 during a “highs and lows� exercise to map personal and professional timelines in Leadership for the Common Good (Crosby & Bryson, 2005, exercise 2.5 on page 50). I followed directions and worked through Terry’s list of questions from the action wheel to frame each situation: the existence (history), resources, structure, power, mission, meaning, and the fulfillment of the event in its completed action (Terry, 2001, p. 5). In some cases, I lacked evidence to quantify or qualify my opinions. However, these self-imposed exercises did frame out four situations that have weighed on me.
I was rewarded with an “’aha!’ that opens up new possibilities� (Chopra, 2000) when I decided to use my nuclear family as the organization of interest on Wednesday afternoon, and set my sights firmly on the present. I started reading again, and saw a truth that grabbed me: “Theory without practice is irrelevant, soaring into empty skies; practice without theory is meaningless, acting on ignorance, change, and guesswork� (Terry, 2001, p. 1). In my view, parenting is leadership, and Terry’s words were divinely timed to arrive at a time when there are definite “stirrings� (p. 14) that our household is in a period of high uncertainty and low agreement.
Terry’s admonition about using research speaks directly to the most profound learning of my graduate school experience to date: that it’s incumbent upon me to gather research-based ideas, processes, and tools, master use of them in practice, and then be able to discern why, how, or when to use each one. This includes parenting, although many fewer practical resources seem to exist for the complexities of adolescence than for the early childhood developmental years.
Terry developed zone mapping as a tool to help individuals and organizations make sense of the “realities of the past and anticipations for the future (that) never cease to inform our response to what is happening in the immediacy of life,� (Terry, 2001, p. 45). That’s a tall order, but an intriguing potential for our family since I am always looking for ways to expose my children to methods for making sense of the world that I had to learn as an adult.
It felt more relevant to work on the family organization, perhaps because I am actively invested authentically in the outcome. After working through the baseline action questions, I invited my husband to join me. It took us about two hours to talk through the zone leadership model. It was helpful as a test to see if I had internalized it well enough to explain it to someone else. We specifically worked through the following vis-Ă -vis our family:
• Identifying our world view along Terry’s continuum from “fixable and knowable� to “understandable� to “unfixable and unknowable,�) (p. 8, 47);
• The respective “high to low� levels of certainty and agreement on various key issues (pp. 10-11, 46);
• “Stirrings� we each perceive and whether those serve as positive or troublesome signals of change (p. 14);
• The Seven Zones of Leadership, one by one.
Terry borrows heavily from Stacey to remind us that “unified agreement exists when members of an organization are moving in a shared direction, whether with a shared vision, mission, or set of tested principles and procedures�(Stacey, 1996). That described our family accurately until, abruptly, it didn’t late this fall. On the holiday break, there were stirrings of differences with two increasingly autonomous adolescents in the house. The decisions that loom ahead involve all of the factors that Terry identified, including and especially the need for resources. There was a spiritual component to our concern, too, for neither of us wished to provoke further disharmony yet respect for our parental leadership was noticeably lacking by the 17-year-old.
Perhaps Terry’s model will prove itself more productive than parent-practitioners bumbling on gut instinct. I will purchase the book tomorrow and read it entirely, paying particular attention to the actual tools for diagnosis that these readings lacked. It will also be helpful to correlate various leadership studies to each of the zones, as Terry promised in these excerpts.
Did anyone else in the class struggle to evaluate the efficacy of Terry’s model without access to the concrete, diagnostic tools? For me, it was a challenge to imagine how access to a philosophical construct would sway my son, no matter who wrote it. My husband understood the concepts but, as a scientist who works with data to prove efficacy to federal regulators, felt he would need to see the entire “program� in order to decide whether a full family gathering would be productive.
I tend to believe it would be productive, and the diagnostics could only help. Terry’s model began to come alive with the real example of our family. We are linked through: the from which of our shared past; the with which resources that make our individual and family actions possible; the through which processes and procedures that we need to get things done; the by which power of energy, or spirit, or beliefs that fuel our motivation and creativity; the toward which mission that directs our actions as individuals or a family even in the middle of “permanent white water� (Vaill, 1996); the for which significance or rationale that gives meaning to what we do each day; and, ultimately, into which fulfillment that allows us to make “comprehensive choices, ask comprehensive questions, and face the most devastating aspects of human life� (Terry, 2001, p. 51).
Are there any more worthy guideposts for living than that?
On the flip-side, Stacey adds, “Diverse agreement exists when there is scant alignment of objectives, direction, goals, processes, or principles� (ibid). My family is squarely in Zone 6: “As the world becomes more unknowable and unfixable, as shared meaning is wrenched apart, leadership shifts again (to) process wisdom and improvisational skills. No one is in charge,� (p. 51). We are not a hierarchical house run by parents with rigid rules, nor have ever been. Yet we would benefit from recapturing a shared identity (Zone Three) in order to become a living system that can adapt to our new realities (p. 49).
Now and then, I suffer pangs of regret that I didn’t pursue a graduate education sooner. Direct access to Terry as a mid-career mentor is no longer possible. Lou Gehrig’s Disease stole his gregarious laugh and skill as a wordsmith, and then stole him, too soon for anyone’s liking. He knew his time was terribly short, yet chose to spend it preparing this second book for publication one short year before he passed away.
Terry obviously believed deeply in the importance of his work to challenge himself through all the limitations imposed involuntarily by the disease process. Somehow, that one truth grabs me and makes me remember that nothing is an insurmountable challenge unless we imagine it to be so.
References
Chopra, D. (2000). How to know god : The soul's journey into the mystery of mysteries. New York: Crown Publishers. Crosby, B. C., & Bryson, J. M. (2005). Leadership for the common good : Tackling public problems in a shared-power world (2nd ed.). San Francisco: Jossey-Bass. Stacey, R. D. (1996). Complexity and creativity in organizations (1st ed.). San Francisco, CA: Berrett-Koehler. Terry, R. W. (2001). Seven zones for leadership : Acting authentically in stability and chaos (1st ed.). Palo Alto, Calif.: Davies-Black Pub. Vaill, P. B. (1996). Learning as a way of being : Strategies for survival in a world of permanent white water (1st ed.). San Francisco, Calif.: Jossey-Bass.
Comments
Wendy,
I am really impressed with your post. You really did get down to a level with Terry, that I felt almost impossible. Your reflection brought a level of humanity back into it and you found great meaning in sentences that I read over and over again trying to attach to a larger meaning. Thank you for relating it to your family, something that everyone can understand and draw from.
When I first started reading Terry this week, I was drawn in by his discussion of 'action and authenticity- what is really going on' and "Each leadership choice of action is valid when matched to an appropriate world. Leadership wisdom is getting the choice right," (p.10), but then around his discussion of polartity and shadow, I lose him. I think I constantly felt like I really wanted the whole book to try and understand what the piece was that I was missing. When on page 41, he assumes that you have identified "your own leadership preferences" I felt like I would have benefited from some specificity and concrete examples, along with having a personal identity.
I did end up liking his discussion of leadership confronting the issue of identity and the concreteness of the seven zones, but still wonder what I missed in other parts of the text that I got wrapped up in his language and metaphors without following his larger ideas. I look forward to the class discussion.
Posted by: Kristin Farrell | February 9, 2008 11:49 AM
Wendy,
I agree with Kristin -- I am very impressed with the level of your reflection, for it is obvious you took considerable time to understand the text. I too struggled with connecting Terry's discussion to my own experiences and found myself eventually giving up on some pieces -- relating to family helps (although I still admit I'm lost on some points). I just wanted to let you know how often I found myself saying "wow" as I read your post.
Cheri
Posted by: Cheri Ptacek | February 12, 2008 03:19 PM