Week 10-March 27, 2008--Chapter 11 & 12
Nicely done Bridget!
“Recognition is important, challenging, and easily forgotten—so pay attention and don’t forget to say ‘thanks.’” (p. 279)
A very real and present example is my boss’s consistent recognition of my work. When I started working for him I heard a lot of scary, mean stories about how he was an inappropriately demanding boss, I was even warned and cautioned by the HR department that should the arrangement not work, I was welcome to return to my old post. What I found was a boss who is very grateful and appreciative to a fault. For example, I might send e-mails for an event, with CCs to him; he always makes a point to send a “thanks ‘P” note. I would often smile and think well: “well you do pay me to do this!”
It initially caught me off-guard and then I thought he just liked to say it because, and then a co-worker and I discussed the effects. I learnt from her that our boss was one of the most encouraging and edifying supervisors she had—of course I agreed! But what I failed to realize then was the working environment my boss was inadvertently creating for us. He is very, very, very hardworking and most prolific individual (so I guess people feel like he is too demanding), I like to call him the “Clint Eastwood of Criminology.” So we are often doing a lot, and it can be easy to get frustrated with situations, and inadvertently the boss. But I always remember it is not personal, I have a job to do, and I must perform excellently.
One thing that my boss has taught me is to always recognize, appreciate and express gratitude—even if it is an expected task. Sometimes, now, when I get his thanks-‘P notes, I reply with a “you’re welcome M” note! So like the initial quote (above) I am working hard to make sure I don’t forget. I do pay attention to such acts, as they do go a long way to fostering a positive professional environment.