In the past couple of weeks, 3 patrons have been sent upstairs to negotiate fines for reserve or periodical items. Library staff at Borrowing Privileges and FInes upstars have to tell the person to turn around and go back downstairs. Obviously, this is not the best customer service.
If someone has a fine for a reserve or periodical item:
1) They can only negotiate the fine with full-time staff in our unit, not upstairs (e.g. if they want the fine waived or reduced)
2) To pay a fine (of any type), the patron must go upstairs to the Borrowing Privileges & Fines window.
All students must comment that you have read this. Thanks!