Please read through carefully, ask questions if you have them, and comment that you understand the new procedure.
Many of you have already had the chance to monitor the pager for our on-call service to users in Wilson Library. So far we have had a great response to the paging service, and we anticipate that it will continue to grow.
In addition to the paging service, the phone numbers listed near the red help phones have been changed to include the Annex desk phone number. We expect to see an increase in the phone calls that we receive in the Annex and we need to make sure that there is a staff member available to take those calls.
Please take note of the following changes:
1. When you are staffing the Annex desk, do not hesitate to answer the Annex phone. The Annex desk person is responsible for taking all calls. If you have items to shelve, you must arrange with a supervisor to field the calls for you. Helping in-person patrons is your number one priority, so you do not need to make arrangements if you are paging an item for someone.
2. If a patron is calling from a red help phone, ask them which floor they are on. When there are multiple staff members in the office, a supervisor will decide to send someone up to meet the patron or to send a message to the on-call pager.
3. If you are the only person in the Annex office, send an e-mail to the pager using the Thunderbird e-mail account set up on the desk top. Everyone will be trained on how to do this in the coming days; the e-mail address is posted at the desk.
You may not realize it, but you all play a very important role in helping our library users navigate this complex system, and we are very excited to be able to work together to help make Wilson library a more welcoming place through offering an on-demand service like this one.