CRSS Archived Information

New blogsite

2009-08-03T19:40:59Z

With the merging of CRSS students and Circulation students, we thought it would be appropriate to create a new blog that reflects this change.

That being said, after today Everything is better with... will cease to be updated. Your all-new source of information and contact with Circulation, Reserve and Stack Services will be at: http://blog.lib.umn.edu/crss/crssnew/. Be sure to change your bookmarks!

Your Feedback Needed

2009-07-28T14:45:40Z

Hello Everyone,
I would like to get your feedback on the shelving system.

How do you feel it's going, especially since we've omitted final sorting into the process? Do you find yourself spending time sorting things?

I would like all students to participate.

Please leave feedback with your name attached as a comment here. Please feel free to be honest, but remember that I can do more with constructive feedback: if you don't like something, please suggest what can make it better.

If you have something that you would like to add that you would like to be anonymous, please leave it on the Student Feedback post.

Thanks!
Jackie

Annex, Ames, and East Asian openings, and closings

2009-07-20T17:19:49Z

The East Asian library will now close at 4pm on Fridays. Monday through Friday starting Monday, July 20th through the end of the Summer, the Ames library, and the East Asian library should be opened, and closed at the same time as the Annex.

Thank you

A small change to opening, and closing the Annex

2009-07-17T18:08:17Z

This week, starting Monday, July 13th we are opening the East Asian Library at the same time as we open the Annex. Monday through Thursday we will close the East Asian, and the Ames libraries at the same time as we close the Annex. This change will be in effect until the end of the Summer.

It All Adds Up!

2009-07-14T16:22:31Z

Hello Everyone,
The Libraries is joining the University in generating ideas for going green.

An interesting website to visit to learn more about it is:

http://www1.umn.edu/italladdsup

Let me know if you have any questions. If you have any ideas on what the Unit can do to help the Libraries go green, please share!

Thanks!
Jackie

Walden University Visit

2009-07-10T19:31:50Z

Hello Everyone!

Just a heads up-

Students and faculty from Walden University Summer Residency program will be on campus from July 12th-July 24th. So prepare for a possible increase of questions in the stacks, at the desks, and an increase number of pages . Also, remember to keep your eye out and offer assistance to confused or lost looking patrons.

WOW Award for June

2009-06-02T00:33:33Z

It is time once again to announce the Wow Award recipient. The Wow Award is given out every other month to a student in CRSS who stands out to the supervisors because of their dedication, initiative or simply because they did something great.

This time the recipient is a student that many of you may not have contact with on a daily basis. She does a lot of behind the scenes work for CRSS, including helping to put materials on electronic Reserve. June's recipient of the Wow Award is Megann.

Megann has been helping this past month with a huge variety of projects not normally on her schedule: the endcap project (which she was fabulous with), shelving, helping in the book return, assisting at the main circulation desk, helping clear the traditional reserve materials, and now this unwieldy collection measuring project. All in addition to keeping up with her regular duties.

Congratulations Megann.

Megann

Shelving Slips

2009-05-22T15:56:53Z

In the Annex office near the aprons, is a poster that highlights important information about the shelving slips.
Please stop and take a look at this information and if any of the information doesn't make sense to you, ask.

We need to make sure that everyone is consistent in how they fill out the slips.

After you have seen the poster and read the information, post a comment so we know that you've done it.
Thanks!

New Shelving System

2009-05-11T16:16:05Z

Hello Everyone,

As you all know, there is a new shelving system in town. The great news is that we are on top of the shelving...which is absolutely fantastic, and unheard of, for the start of finals week!

Of course, the system is still rough around the edges, and we are working on refining all the processes below. Hopefully some of this information will help.

1. Empty trucks should be left in the work areas on 2nd, 3rd and 4th floors for now unless you are directed otherwise. Empties should not go on 1st floor by the elevator.
2. If you finish your truck and have a little time left, but not enough time to go get more books, please shelve anything that is out on the shelving near the computers (pick up). Record those items on the pick up sheet in the back. You could also do maintenance. The most important thing is to tell us what you did and what you got done when you get back to the office. If we're not there, leave one of us a note.
3. If you have a partial truck at the end of the hour, leave it in the stack work area, and tell a supervisor when you return to the office. If a supervisor isn't around, leave a note telling them which floor the partial is on, or if there is anyone scheduled to shelve next, tell them.
4. If you have multiple people shelving, it is okay to take trucks for different areas. Just remember to keep trucks in the large aisles so that we can find you if we need to.

Thank you everyone, and great job!

Congratulations on Great Customer Service!

2009-05-02T18:12:00Z

April was customer service month. As part of this, secret shoppers
were sent to the libraries on campus to look for specific customer
service qualities in the library staff. Four of our student workers
who were secret shopped demonstrated these qualities and received
excellent customer service awards. Great job! Keep up the good work!

You're All Invited

2009-04-21T22:05:52Z

Flip Flops and Open-toed Shoes

2009-04-21T21:12:00Z

This is just a reminder that open-toed shoes and flip-flops are not allowed during your work shift. As the weather gets warmer, we all are inclined to wear sandals, flip flops or other open-toed shoes. This however is a safety issue, nobody wants a book to drop or worse have a book truck run over their toes. Feel free to leave a pair of shoes in the office to change into for work. The CRSS policy on this was included in the Work Rules that everyone signs at the beginning of their employment here.

Microfilm Scanner Lenses

2009-04-07T17:03:04Z

We have been hearing from unhappy patrons about the microfilm scanner lenses. The lenses have not been checked in when the patrons have finished with them. Since the lenses have not been checked in, patrons are receiving overdue notices.

Make sure that when a patron tells you that they are done with a lens, you go out immediately, change the lens back and return it in Aleph. When closing on nights or weekends, double check that all lens are accounted for and are checked in.

All Reserve Desk students please comment that you have read this post.

Delivering Great Service...reminder!

2009-04-07T16:07:38Z

Hello Everyone!

You all play a very important part of providing library users with top-notch service. We want you to work to continue to make yourselves as approachable as possible.

You can help take the guessing game away from the users, and encourage them to approach desks, or staff working in the stacks by adhering to the following:

1. Wear your nametag properly. These should be worn at all times when you are working, and they should be close to your shoulders, not at your waist, or in your pocket.

2. Do not hide or close yourself off to an interaction. Common ways of "hiding" include hoods or hats pulled around your face, hiding behind books/newspapers or a computer monitor while at a desk.

3. Be aware of your surroundings, and take notice if someone looks like they need help. Make eye contact with them or initiate the interaction with a polite, "Can I help you find something?".

We are on the frontlines with the users, and as such we expect you all to be at the ready to help whenever you are working. Making yourself approachable is an important part of that.

All students comment so we know you have read and understand this post. Also, if you have any other suggestions on how we can provide great service feel free to share.

Thank you!

WOW Award for April

2009-04-03T21:34:04Z

For the first time since its inception, we have a two winners. Congratulations to Arnold and Laura.

Arnold has shown a great attention to detail and communicates questions or problems to staff immediately. Arnold is such a trustworthy student that he has let us known in the past that he punched out of work late and wanted the adjustment made to his time card. He has also stepped in many times to pick up shifts on little notice.

Laura, like Arnold has stepped up to take shifts when ever she can. She also has shown others where to put problems found while shelving. In addition, Laura has finished her shelving in the per room and then went to help another student finish theirs as well so nothing was left to shelve in the room.

Arnold

Laura