Sunday Shift

Cade informed me that the pager hadn't been receiving pages that had been sent to it. I didn't know how to fix the problem, and so no pages were received at all on Sunday. Hopefully Reference were able to sort it out.

Again, there was an incident wherein Circ okayed the paging of materials from the sub-basement libraries, despite the fact that they're closed. This time it was a microfilm from the Annex, and I learned of it at 5:00 while I was heading to my break. Cade had never paged materials from the Annex, so had him bring me to the patron and I took over. I did the same thing as last Sunday, leaving the patron outside the door while I went in to get the item for him. Then, he needed help with microfilm use, so I just went with him instead of sending him to Charles at the Basement exit (he'd already been jostled around enough as it was, from what I could understand). In the end, it turned out that he didn't need the item at all. He apologised profusely, and I told him not to worry. But, admittedly, it was a little frustrating.

A security monitor came 'round asking for the key to a room in the Periodicals area. I didn't have anything but the Basement Exit keys here at the desk (that I was aware of) so I just directed him to upstairs. The monitor got some keys to try, but he came back saying that they hadn't worked. He took me to the room he was concerned about..."Typing 65b", a small room with lots of boxes stacked inside, located near the A's in the Periodical area. All the other doors were locked, except that one. I went upstairs to Jason and asked him about it, but he didn't know what to do either. Maybe someone should have a look into it on Monday.

A woman came in asking for the name of the girl who had worked at the desk before me (not Charles then, obviously, but the girl with blond hair). The patron was asking because she needed to contact the Gopher Gold office, and the girl who works here at the desk earlier in the day had given her the information. The problem was that the patron had deposited a $20 bill into the Valuport, but it only credited her account for $5. She wanted the name of the worker to provide as a witness that she had indeed lost money using the machine. I didn't have the name of the worker before me (we've only been introduced once by first names), so I gave her my name and the hours I work at the Basement Exit Desk on Sundays. From that, I told her, we could figure out who she had talked to. I'm sorry I didn't take down the patron's information...the Gopher Gold Office is closed on the weekends and we didn't have the name of the other worker, so it couldn't be resolved tonight anyway. Also, the other worker would have known more about the situation...perhaps she already took down the patron's information. Still, I'm sorry that it slipped my mind. Hopefully it can be resolved.

I'd really appreciate being able to discuss some of these incidents with someone...especially the problem of paging items from the closed libraries in the sub-basement, since it's happened twice now.