Despite the high volume of patrons, they were uncannily capable. I had only a couple questions in the first hour and they were just problems with the value port and uniprint.
At about five minutes to seven, a patron came to me in distress. She had been typing a paper when an error popped up and she lost a whole page of work. Oh no! I went to investigate, and although she said she had saved it to the desktop there was no document to be found. I checked folders and looked at the recent documents in word, but her work was not there.
After searching for about half a minute, she informed me that the error said something about it being Word 2003. This was a paper she had e-mailed to herself and had been working on before in Word 2007. However, when she downloaded the file, it first opened it in an instance of Word 2003. "Interesting," I thought. Now, I was not there to see this and attest whether or not indeed it was Word 2003, but searching some directories I was not able to find any way she might have accessed it. I am not blaming the patron, just trying to understand what happened. The computer was 65-BD, the far back corner of the periodicals room. I don't know if this is something that has happened before or if anything can be done, but the patron was in dismay and not even my charm could alleviate her pain.
The rest of the night was fairly quiet. Got a lot done on the patron record project, we're almost there!
At about five minutes to seven, a patron came to me in distress. She had been typing a paper when an error popped up and she lost a whole page of work. Oh no! I went to investigate, and although she said she had saved it to the desktop there was no document to be found. I checked folders and looked at the recent documents in word, but her work was not there.
After searching for about half a minute, she informed me that the error said something about it being Word 2003. This was a paper she had e-mailed to herself and had been working on before in Word 2007. However, when she downloaded the file, it first opened it in an instance of Word 2003. "Interesting," I thought. Now, I was not there to see this and attest whether or not indeed it was Word 2003, but searching some directories I was not able to find any way she might have accessed it. I am not blaming the patron, just trying to understand what happened. The computer was 65-BD, the far back corner of the periodicals room. I don't know if this is something that has happened before or if anything can be done, but the patron was in dismay and not even my charm could alleviate her pain.
The rest of the night was fairly quiet. Got a lot done on the patron record project, we're almost there!
It's too bad about that patron's lost work...I've contacted IT help and they're going to take a look at that computer to see if they can figure anything out.
I'll keep you posted. Thanks for your valiant efforts!
Jackie
Update:
IT closed this ticket, so it should be fixed. If you have any other reports of this problem, please let us know.
Thanks!
Jackie