Quality Assurance Coordinator Jennifer Maas recently compiled survey results that asked clinical staff: "If I could make one quality improvement, it would be...."
Participants cited the need for an improved scheduling system, more privacy for exam rooms, increased training, and a better clinic layout to maximize efficiency.
Comments and responses include:
"I would change the scheduling system by putting together a group of users (coordinators, administrative assistants, nurses) to talk with programmers about the most troublesome features."
Response: The CTR Portal was launched Aug. 1 and will continue to be improved through user input and testing. Contact Trung Ngo if you have suggestions or ideas.
"I would change how some of our research coordinators approach blood draws and IV placements...Training is needed so that all staff can perform blood draws and place lines."
Response: A training program is in the process of being developed and will be provided to all coordinators who require phlebotomy and IV training.
In seeing patients our staff "spend way too much of their day walking" back and forth "to the ends of the hall to accomplish tasks. We need to move multiple times per day between the urine processing room, exam rooms, lab, blood draw room and offices at 717 Delaware. The layout of the suite is not conducive to work flow."
Response: We appreciate and understand that employees are required to walk back and forth from offices to clinics due to the current layout and that improving this would help increase the efficiency of the visits. Unfortunately, there are no plans at this time for layout changes at 717.
"There is not a single exam room with a privacy curtain. We conduct physical exams for which patients need to change into gowns and EKGs for which patients are bare-chested. If the door were inadvertently opened while an EKG was being conducted, the patient would be exposed to anyone who happened to be at the door or in the hallway. I feel strongly that this is a violation of the patient's right to privacy."
Response: CTSI has privacy curtains available for use. Please notify Jennifer Maas or Karen Johnson, operations manager who can work with investigators to get curtains installed.