Digital Reference Consolidation Support
Please share your comments, questions, and content regarding the consolidation via the blog or the quick links and training areas of the site.
Proposed Staffing Model
All
reference desk staff responsible for digital reference (Wilson,
Sci/Eng, Magrath, HSL) will answer chat questions and
process/refer/answer e-mail questions during assigned desk shifts (see
General Expectations and Guidelines for more specific information on
managing multiple interactions). Chat questions will roll to the
national queue if no staff member is able to assist due to interactions
with other patrons. When only one desk is staffed (some evening and
weekend hours) and providing Digital Reference support, e-mail questions
will have lower priority over in-person interactions and may be left in
the queue to be handled on the next business day.
Contact the Digital Reference Consolidation Team with any questions:
Kristi Jensen, Chair
Mary Schoenborn, RRC Co-chair
Tony Ihrig, RRC Co-Chair