Downloading: Not currently available. The University Libraries are currently negotiating with the vendor to enable this option, seeking suitable business terms that will comply with both Libraries and University policies on fair use and liability.
With all other technical issues, please continue to use the troubleshooting guides on the Digital Reference site:
Technical Troubleshooting Tips
Technical Troubleshooting Matrix
If you have success stories resulting from your electronic resource troubleshooting efforts, please be sure to share them with the list.