Transparentpixel.png SFX error

While using the journal A-Z list (SFX) you may come across a problem in which a blank window pops up when you click on the "Get Text" link. The URL of this blank window will look something like this: http://sfx.uky.edu:3210/sfxlcl3/img/ajaxtabs/transparentpixel.png. This problem seems to be more prevalent when using Internet Explorer and Safari.

Ex Libris is aware of the problem and is working on a solution.

In the meantime, the easiest way to avoid this is to never have more than two SFX windows open on your browser. If you do need to have more than two windows open, some users report success using multiple different browsers.

This is a reminder to use DeskTracker as the place to record all of the time you spend working on QuestionPoint chat and email. 

The pilot project group (Kristi, Virginia, Tony, Emily, Scott and Mary) discussed using the data collected within QuestionPoint for the chat questions but decided it best to take the extra time and manually enter all digital reference desk activity in DeskTracker.

Recently users have contacted us regarding problems, ranging from "locked out" messages to inability to download content, and more from the EBSCO E-Book platform.  As we work to resolve the issues, one that we can answer at present is the inability to download content.  CDM recently added a note to the E-books page (http://www.lib.umn.edu/howto/ebooks#E)  clarifying the reason why downloading is not currently functional.  It reads:

Downloading: Not currently available. The University Libraries are currently negotiating with the vendor to enable this option, seeking suitable business terms that will comply with both Libraries and University policies on fair use and liability.

With all other technical issues, please continue to use the troubleshooting guides on the Digital Reference site:

Technical Troubleshooting Tips
http://blog.lib.umn.edu/digref/tech-tips.html

and

Technical Troubleshooting Matrix
http://blog.lib.umn.edu/digref/techtips.html

If you have success stories resulting from your electronic resource troubleshooting efforts, please be sure to share them with the list.

We've had a request from Suzanne Thorpe, Assoc. Director of Faculty, Research and Instructional Services at the Law Library, to forward any law reference questions to their departmental email, law-ref@umn.edu, rather than assign them through QuestionPoint.

They've asked that Law Reference account be removed from QuestionPoint. We have asked for clarification about whether we should also remove Law Circulation and Law ILL accounts.

-Virginia

We appear to have some confusion about how to handle reserves questions through email/chat.  Therefore, Elena asked I remind everyone that anytime you have a reserves or ereserves email/chat question please assign it to E-Reserves within QuestionPoint.  This is the fastest way to get the question resolved.  

Continue to refer in person or telephone referrals to wilsrsv@umn.edu

After talking with Elena it's clear that public services staff training is in order and will be forthcoming.

Questions, please let me know.
Thanks!

Mary

There have been reports that adding or editing the title field in any RefWorks record under IE 9 and RW 2.0 appears to be non-functional.

(Instructions from RefWorks for settings which resolve the problem):

IE9 has a new feature that allows users to set a site as downwardly compatible. I would like for you and the user to try this setting to see if this resolves the issue. Here are instructions:

Through the Address Bar

NOTE: If Internet Explorer recognizes a webpage that is not compatible, you will see the Compatibility View icon button on the Address bar.

1. To Turn On Compatibily View for the Webpage

A) Click on the unhighlighted Compatibility View icon button. (See screenshot below)
NOTE: The webpage will now reload with Compatibility View turned on for it.

2. To Turn Off Compatibily View for the Webpage

A) Click on the highlighted (blue) Compatibility View icon utton. (See screenshot below)
NOTE: The webpage will now reload with Compatibility View turned off for it.

 

METHOD TWO

Through the Tools Menu

NOTE: This will let you turn on or off Compatibility View for the current webpage.

1. Click on the Tools Menu Bar (ALT+T) item. (See screenshot below)
NOTE: If Compatibiliy View is grayed out, then the webpage has no compatibility issues and does not need to have Compatibility View turned on for it. You can still use METHOD THREE below to turn on Compatibility View for it though if you like.

A) Go to step 3.

OR

2. Click on the Tools Command Bar button. (See screenshot below)
NOTE: If Compatibiliy View is grayed out, then the webpage has no compatibility issues and does not need to have Compatibility View turned on for it. You can still use METHOD THREE below to turn on Compatibility View for it though if you like.

3. To Turn On Compatibily View for the Webpage

A) Click on Compatibiliy View to check it. (See screenshots above)
NOTE: The webpage will now reload with Compatibility View turned on for it.

4. To Turn Off Compatibily View for the Webpage

A) Click on Compatibiliy View to uncheck it. (See screenshots above)
NOTE: The webpage will now reload with Compatibility View turned off for it.

Before answering a QuestionPoint Email question, please click the "Refresh List" link on the a "Active Questions" page to make sure no one else has claimed it. Likewise, always make sure to claim a question before beginning to answer it. This way, we can avoid two desks working on the same question at the same time.

Checklist for New Digital Reference Providers.docx

Recently there have been some questions about how send a question to a service point if it is something that can be handled by the staff. The preferred method is to add the question to QuestionPoint, and assign it to the service point, rather than sending it to the departmental email address.

Here is a guide with step-by-step directions for adding a question to QuestionPoint:

Forwarding a question to QuestionPoint