Transparentpixel.png SFX error

While using the journal A-Z list (SFX) you may come across a problem in which a blank window pops up when you click on the "Get Text" link. The URL of this blank window will look something like this: http://sfx.uky.edu:3210/sfxlcl3/img/ajaxtabs/transparentpixel.png. This problem seems to be more prevalent when using Internet Explorer and Safari.

Ex Libris is aware of the problem and is working on a solution.

In the meantime, the easiest way to avoid this is to never have more than two SFX windows open on your browser. If you do need to have more than two windows open, some users report success using multiple different browsers.

Reminder: Enter all Email & Chat Questions in DeskTracker

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This is a reminder to use DeskTracker as the place to record all of the time you spend working on QuestionPoint chat and email. 

The pilot project group (Kristi, Virginia, Tony, Emily, Scott and Mary) discussed using the data collected within QuestionPoint for the chat questions but decided it best to take the extra time and manually enter all digital reference desk activity in DeskTracker.

EBSCO E-Book Problems

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Recently users have contacted us regarding problems, ranging from "locked out" messages to inability to download content, and more from the EBSCO E-Book platform.  As we work to resolve the issues, one that we can answer at present is the inability to download content.  CDM recently added a note to the E-books page (http://www.lib.umn.edu/howto/ebooks#E)  clarifying the reason why downloading is not currently functional.  It reads:

Downloading: Not currently available. The University Libraries are currently negotiating with the vendor to enable this option, seeking suitable business terms that will comply with both Libraries and University policies on fair use and liability.

With all other technical issues, please continue to use the troubleshooting guides on the Digital Reference site:

Technical Troubleshooting Tips
http://blog.lib.umn.edu/digref/tech-tips.html

and

Technical Troubleshooting Matrix
http://blog.lib.umn.edu/digref/techtips.html

If you have success stories resulting from your electronic resource troubleshooting efforts, please be sure to share them with the list.

Law Reference questions handle via email

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We've had a request from Suzanne Thorpe, Assoc. Director of Faculty, Research and Instructional Services at the Law Library, to forward any law reference questions to their departmental email, law-ref@umn.edu, rather than assign them through QuestionPoint.

They've asked that Law Reference account be removed from QuestionPoint. We have asked for clarification about whether we should also remove Law Circulation and Law ILL accounts.

-Virginia

Managing Reserves Questions

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We appear to have some confusion about how to handle reserves questions through email/chat.  Therefore, Elena asked I remind everyone that anytime you have a reserves or ereserves email/chat question please assign it to E-Reserves within QuestionPoint.  This is the fastest way to get the question resolved.  

Continue to refer in person or telephone referrals to wilsrsv@umn.edu

After talking with Elena it's clear that public services staff training is in order and will be forthcoming.

Questions, please let me know.
Thanks!

Mary

RefWorks 2.0 and IE 9.0 incompatability - work around solution

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There have been reports that adding or editing the title field in any RefWorks record under IE 9 and RW 2.0 appears to be non-functional.

(Instructions from RefWorks for settings which resolve the problem):

IE9 has a new feature that allows users to set a site as downwardly compatible. I would like for you and the user to try this setting to see if this resolves the issue. Here are instructions:

Through the Address Bar


NOTE: If Internet Explorer recognizes a webpage that is not compatible, you will see the Compatibility View icon button Beskrivelse: http://www.sevenforums.com/attachments/tutorials/1925d1230662861-internet-explorer-compatibility-view-turn-off-button.jpgon the Address bar.

1. To Turn On Compatibily View for the Webpage

A) Click on the unhighlighted Compatibility View icon button. (See screenshot below)
NOTE: The webpage will now reload with Compatibility View turned on for it.

Beskrivelse: Name:  Icon_Turn_On.jpg
Views: 84188
Size:  3.3 KB

2. To Turn Off Compatibily View for the Webpage

A) Click on the highlighted (blue) Compatibility View icon utton. (See screenshot below)
NOTE: The webpage will now reload with Compatibility View turned off for it.

Beskrivelse: Name:  Icon_Turn_Off.jpg
Views: 84100
Size:  3.3 KB

 

METHOD TWO


Through the Tools Menu


NOTE: This will let you turn on or off Compatibility View for the current webpage.

1. Click on the Tools Menu Bar (ALT+T) item. (See screenshot below)
NOTE: If Compatibiliy View is grayed out, then the webpage has no compatibility issues and does not need to have Compatibility View turned on for it. You can still use METHOD THREE below to turn on Compatibility View for it though if you like.

Beskrivelse: Internet Explorer Compatibility View - Turn On or Off-tool_menu_1.jpg

A) Go to step 3.

OR

2. Click on the Tools Command Bar button. (See screenshot below)
NOTE: If Compatibiliy View is grayed out, then the webpage has no compatibility issues and does not need to have Compatibility View turned on for it. You can still use METHOD THREE below to turn on Compatibility View for it though if you like.

Beskrivelse: Internet Explorer Compatibility View - Turn On or Off-tools_button-1.jpg

3. To Turn On Compatibily View for the Webpage

A) Click on Compatibiliy View to check it. (See screenshots above)
NOTE: The webpage will now reload with Compatibility View turned on for it.

4. To Turn Off Compatibily View for the Webpage

A) Click on Compatibiliy View to uncheck it. (See screenshots above)
NOTE: The webpage will now reload with Compatibility View turned off for it.


Refresh and Claim Reminder

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Before answering a QuestionPoint Email question, please click the "Refresh List" link on the a "Active Questions" page to make sure no one else has claimed it. Likewise, always make sure to claim a question before beginning to answer it. This way, we can avoid two desks working on the same question at the same time.

Refresh_sm.jpg

Checklist for Training New Digital Reference Providers

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Forwarding a question to QuestionPoint

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Recently there have been some questions about how send a question to a service point if it is something that can be handled by the staff. The preferred method is to add the question to QuestionPoint, and assign it to the service point, rather than sending it to the departmental email address.

Here is a guide with step-by-step directions for adding a question to QuestionPoint:

Forwarding a question to QuestionPoint



Census Bureau Data

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Today marks the start of a series of major data releases from the Census Bureau that will continue over the next few years.  These data will have broad application and users will start looking for the data pretty soon, so I hope the following is helpful!

1. Today, 12/14/10, marks the release of the American Community Survey 5-year Estimates. This dataset is the first since 2000 to provide data for Census Tracts (small areas of about 4,000 people) on economics, demographics, housing, income, family relationships and quite a bit more.  See the profile for the University of Minnesota (Census Tract 1049) for an example: http://z.umn.edu/24r

2. The State Demographic Center provides access to MN subsets of Census data as well as guides to how to use the various datasets and organizes their information by topic: http://www.demography.state.mn.us/ I use this site all the time and recommend it.

3. For those working at service points, an increasingly common data request is for characteristics of the Somali population.  This information remains extremely limited and the most recent release provides no additional information.  See https://www.lib.umn.edu/faq/5340 for more detail.

4. On 12/21/10, the first data from the 2010 Census will be released. This is when we find out if we keep all 8 of our Congressional seats or not. In anticipation, the Census Bureau has developed this nifty tool showing historical population changes that is fun in its own right, but also probably useful at service points: http://2010.census.gov/2010census/data/

5. I am always glad to assist with Census questions (including those generated by this message). The Census Bureau is improving its web resources, but some questions are just a bear and it's not always obvious at the outset whether you're about to embark on an epic journey :) 

Happy Data Mining!
Amy

-- 
A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort.   - Herm Albright

Amy West
Data Services Librarian
10 Wilson Library
University of Minnesota
309 - 19th Avenue South
Minneapolis, MN 55455-0414 

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