Coordinator Checklists

Checklist for Training New Digital Reference Providers


New Provider Checklist (includes administrative details, general quality control, benchmark, service provision standards).

Email Training Checklist (includes training modules and suggested training/evaulation processes).

Chat Training Checklist (includes training modules and suggested training/evaluation processes).

Leave a comment


Create your own post...

Recent Entries

SFX troubleshooting: Blank Screen when clicking on "Full-Text" link
Transparentpixel.png SFX error While using the journal A-Z list (SFX) you may come across a problem in which a blank window…
Reminder: Enter all Email & Chat Questions in DeskTracker
This is a reminder to use DeskTracker as the place to record all of the time you spend working on…
EBSCO E-Book Problems
Recently users have contacted us regarding problems, ranging from "locked out" messages to inability to download content, and more from…

Enter your email for updates

Powered by MT-Notifier