Training

E-Mail Guidelines/Procedures/Info

General Expectations and Guidelines for Managing Reference Interactions

Referral Guidelines

Forwarding a Question to QuestionPoint

QP E-Mail Training for Desk Staff

Tech Tips - Procedures for handling E-mail Questions about Technical Problems

Procedures for Handling Referrals (Liaison Training)


Chat Guidelines/Procedures/Info

How to log on to practice Chat.

AskMN: How to log on to a statewide queue.

QP Chat Training for Desk Staff

AskMN: How to IM and Transfer a Chat Session.

AskMN: How to end a Chat session.

Chat Standards

Best Practices for 24x7 Reference Cooperative Sessions


General

Desk Tracker FAQ

Links

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