Changes to Library Service @ PHD Result in New Responsibilities for Mags
In January Mags proposed a new model for staffing the Periodicals Help Desk. Her basic proposal is to train the ITSS Lab Consultants to provide the same library services provided by the PHD students. PHD students answer basic questions about library services; assist users with finding information on the Library web site and in the Library catalog; help users locate library materials; and show people how to use the microform readers. The Library’s practice has been to staff the PHD only during the academic year. ITSS is staffing the desk on the third floor year round. The proposal was approved by LMT and ITSS.
This summer Mags will concentrate on training the lab consultants and developing/refining online training materials for use in the fall. Mags will continue to serve as a Circ Desk Super. She also plans to devote some time to maintenance of the microform collection. Effective Monday, June 2, Mags’s position no longer includes interlibrary loan responsibilities.