April 21, 2008

Computers in Libraries 2008, April 9th

Keynote: Libraries as Happiness Engines

Elements of Happiness

  • Satisfying work to do
  • Experience of being good at something
  • Time spent with people we like
  • Chance of being part of something bigger

People are gaming to increase happiness.
Game mechanics

  • Collecting
  • Points
  • Feedback
  • Exchanges
  • Customization

Example of Productive Gaming:

  • Tupperware
  • Super Sleuth
  • Summer Reading Programs

Games the blur bouncaries:

  • Chore Wars
  • Seriosity's Attent – adding value to email
  • Social Genius – coworker recognition
  • PMOG – Passively multiplayer online game

Games as Gateway Drugs

  • Guitar Hero

Online Rebound

  • Moo.com
  • Etsy.com
  • Libraries? – Java Wally's RIT Library

How does our library make people happy? <- the big question!

Open Source Landscape


OSS library software

Open Source ILS

  • Koha
    • First OSS ILS
    • 300+ libraries
  • Evergreen
    • Georgia Public Libraries
    • Small dev team
    • 2 years of dev, live 9/5/2006
    • 270 libraries
    • 1 installation
    • BC – Northern Pines
    • Open Source Automated Library System
    • Media Flex
      • Harry Chan
      • Mandarin
      • $250 install, $750 hosting
  • NextGenLib
    • ILS for developing world
    • 122 installations
  • Learning Access ILS
    • Designed for underserved fural public
    • Defunct?
  • Care Affiliates
    • Carl Grant – former coo of exlibris

Open Source Applications

How libraries can give back – Glen Horton

  • Libraries and OSS
    • Belief in free and available information
    • Give away 'stuff'
      • LibraryFind, Evergreen, Koha, VUFind, Zotero, LibX, SOPAC, Scriblio, NewGenLib, FacBAckOpac, Broject Blacklight, Beta.lib.muohio.edu
  • Options for giving back
    • Teach – Edubuntu for Libraries, Youtube
    • Document
    • Debug – bugs, usability
    • Promote OSS
      • On our website
      • Checkout/give away OSS CDs
      • Sell flash drives with OSS

Open Source Library Automation

Libx – Kyrille Goldbeck, Godmar Back

Liblime – Joshua Ferraro

  • LIbLime
    • Provide support for open source ILS software
    • OSS
      • Library steers development
      • Features take weeks not years to implement
      • Can share solutions with other libraries
    • Options
      • Fully managed solution
        • Hosting, etc
      • Custom dev
      • Training

Open Source Solutions

  • Lucene
    • XML format
    • Full text search library
  • Solr

Computers in Libraries 2008, April 8th

Keynote: Libraries: Innovative & Inspiring

This keynote was amazing, but mostly multimedia with little static notes. They focused on the stories of libraries across the country and what others are doing to stay competitive. Their DOK public library offers gaming and flexible spaces. New York Public Library hosts debate nights. They started with 100 visitors and grew to 1000.

Next-Generation Library Interfaces


When researching a topic, 89% of students start a search with a search engine (oclc 2005) and only 2% start with the library website. Email, blogs, online bookstore are being used more and the library website less. Google scholar, Amazon, Wikipedia are competing and winning. QueensLibrary is a nice example of a next generation interface.

Library OPACs are inadequate. They tend to be text based with a lack of relevancy, narrow scope, and poor e-content.

Features that should be expected:

  • Redefine 'library catalog'
    • Digital content – don't limit to print resources
    • Systems designed for e-content only are also problematic
    • Consolidated user environments
  • Better info delivery tools
    • Strategic infrastructure (web 2.0)
    • More social
  • More powerful search
    • Not federated, but more like Open Archives Initiative
    • Consolidated search service based on metadata
  • More elegant presentation
    • Integrated blogs, wiki, tags, ratings
    • Avoid web 2.0 info silos
    • Web services , XML APIs, AJAX, widgets

Ideal scope:

  • Unified user experience
  • Single point of entry
  • Print and electronic
  • Local and remote
  • User created content?

Functions and features

  • Simple point of entry
    • Plus advanced search
  • Ranked results
    • Endeca, Lucene, etc
    • 'good stuff' should be ranked first
    • Users tend not to delve deep into results
  • Facets for narrowing and navigation
    • Drill down vs. adv search
    • Gives users clues about the number of hits in each sub topic
    • Visual search tools
    • Bread crumbing
  • Query enhancement – spell check, etc
    • Validated spell check
    • 'did you mean?'
    • More like this – recommendation service
    • LCSH vs FAST
    • Tags
  • Enriched visual/textual content
    • Amazon Book images
    • Google book search API
  • SSO/personalization
    • Customized content
    • Persistent sign on
      • Seamless navigation to subsystems
      • Credentials follow as user navigates among websites
      • ILS
  • Deep Search
    • Entering post metadata search era
    • Increasing oppurtunities to search the full contents
      • Google library print, google publisher, open content alliance, MS live book search, etc
      • High quality metadata will improve search precision
    • Commercial search providers already offer 'search inside the book'
    • No comprehensive full text search for books quite yet
  • Beyond discovery
    • Fulfillment oriented
    • Search -> select -> view
    • Delivery much harder than discovery
  • Library specific features
    • Appropriate relevance factors
      • Objective keyword ranking with library weightings
      • Circ frequency, oclc holdings, scholarly content
    • Results grouping FRBR
    • Collection focused
  • Enterprise integration
    • Campus portals
    • Courseware
    • Social networking
    • Search portals, feed aggregators
  • Smart and sophisticated
    • Much more difficult than old gen opacs
    • Not a dumbed down approach


  • Cost
    • Can we afford a slow transition

Open source:

  • Commercial are currently far ahead of open source
  • Time to market critical

Aqua browser
WorldCat local
The Library Corporation – Indigo
LibraryThing for Libraries
eXtensible catalog
ILS – Polaris, koha, evergreen

Drupal and Libraries

  • What is Drupal?
    Slides on slideshare
    Free, open source CMS. Runs on LAMP/WAMP.
    Core: Basic functions, CMS, with functionality preinstalled. Strictly maintained, monitored.
    Structure: Contributed modules, plugins (1900 modules). Nearly core modules: organic groups, CCK. Themes (custom as well) are available.
    Community: Drupal groups – 36000 members. Drupal 6 has had 100,000 downloads.
    • Speaker example:
      • http://www.infosherpas.com/fall2007
      • Everyone has their own blogs
        • Taggable
        • Bookmark blog posts on social sites
        • Add to favorites within the community
      • Photos, polls, etc
      • Profiles, buddy lists, guest book
      • Live chat, browse by tag, recent and most popular views
      • Course calendar, lecture/reading list, who's online, most emails, recent comments
  • How are Libraries Using Drupal?
    • Library websites
      • Ann Arbor
      • UMN Libraries
        • Library website
        • EthicShare
        • Harvest Choice
        • Usability Testing
      • IUPUI
        • using with metalib xserver
        • Librarians have their own subject page
      • SFU
        • Student learning commons workshops
      • Red Deer Public Library
        • Just testing section with new modules
      • U of Saskatchewan
        • New books
        • Room bookings
        • Custom by patron types
        • E-resources module
      • Cleveland Public Library
        • Custom module for multi site search
    • Staff intranets
      • Manage 65,000 VR Transcripts
      • Prototyping auto gen of subject guides
    • Collaboration tools
    • Communities
  • How can you use Drupal?

Woepac to WOWpac, Part I


Roy Tennant OCLC

ILS – Integrated Library System
Discovery System - public interface, doesn't replace the ILS
WorldCat Local is unique


Kate Sheehan, Danbury Public Library

Part II

Cindi Trainor

Four components for good user experience.

  • Content
  • Community
  • Interactivity
  • Interoperability

The sweet spot: Amazon, Flickr, Pandora, Wikipedia

She ranked the following library

Encore 10/32
LibraryFind 12/32
Scriblio 14/32
WorldCat 16/32

Computers in Libraries 2008, April 7th

Keynote: Libraries Solve Problems!

Lee Rainie, Director, Pew Internet and American Life Project

Lee Rainie started his presentations comparing the Industrial Age to the Information Age. In the past, information was scarce expensive and institutionally oriented. Compare that to the Information Age of today where it is abundant, cheap and personally oriented.

He continued with recent statistics comparing 2000 with 2008. Adult usage of the internet is 75% compared to 46% eight years ago. 54% of people have broadband at home, compared to 5%. 62% are connecting to the internet wirelessly as opposed to 0% in 2000. He summarized 2000 as slow and stationery, and today as fast and mobile.

He went on to discuss a national survey on how Americans use the internet and libraries when facing issues in their lives. 53% of American adults visited the library in the last year. 63% of teens have been to the library in the same time period. Library users tend to be college graduates, having a higher income, and are more likely to have broadband at home.

When dealing with a problem to solve, most people use the internet to get help, followed by professionals and family members. Only 13% surveyed went to the public library beating out 11% saying they used "another source not mentioned in survey." Those that did turn to the library, young adults were the most likely to show up and tended to get information regarding schooling, training, or paying for education. Of those looking for help, 69% asked library staff, 68% used a library computer, 58% sought reference materials.

Why do young people use libraries? Rainie stated: "Young people have the most recent experience with the library…They are more aware of how [libraries] have changed…and they know that [libraries] can help." Even though 53% is a good "market share", opportunities exist. Awareness appears to be the limiting factor. Patrons are happy and some are zealous advocates. Users have a sense of ownership in their library. What we need to do is build awareness, create nice environments (creature comforts) and provide mentoring skills (technical support, training). We should aspire to be a node in people's social networks; one that provides learning, news, and support.


Hi Tech & Hi Touch

This focused on social networks compared to our OPACs.

BIBLIO commons. They want users to focus on adjectives: Talky, Bland, etc.
AquaBrowser – Demo: http://aqua.queenslibrary.org/
LibraryThing for Libraries – Demo: http://cat.danburylibrary.org/

This technology is not just for users.
Library 2.0 network - http://library20.ning.com/
Library society of the world - http://librarysociety.pbwiki.com/
Twitter - http://oedb.org/blogs/ilibrarian/2007/a-guide-to-twitter-in-libraries/

Mobile Search


Mobile searches differ from typical searches. Users are looking for a fact/answer, not a list of results to wade through. Users want to search doing as little typing as possible. Technology used to deliver content to mobile users includes drill downs, camera/upc search, and location search.

  • Tools:
    All mobile search tools should be "carrier agnostic" meaning they should work on all platforms regardless of hardware and software on a particular device
      • 4INFO provides access to live sports, business, travel, local, and entertainment information. Get answers, not links.
    • Medio -- http://www.mediosystems.com/
      • UpSNAP SMS search allows you to search for a wide variety of multimedia content right from your phone. It will work with any phone that is capable of supporting text messaging or SMS, which is virtually all of the phones in the United States.
      • Obovo.com features comprehensive search tools and innovative search technologies to deliver fast and relevant information along with robust content and resources from leading providers.
  • Photo mobile search:
    Use your cell phone camera to retrieve object information. This technology can use pictures or 2D barcodes.
  • Voice queries:
  • Location based:
  • Social Searches:
  • SMS:

Others: Clusty, boopsee, slifter, spinvox, searchme
Mobile Web Protocols: XHTML, WAP, WML

Library Web Presence: Engaging the Audience

Widgetbox - Penn State libraries


This looks like a quick and dirty way to implement widgets. I'd be very interested in testing ideas using widgetbox.com.

LibGuides - Temple University

SpringShare - LibGuides
They originally used Contribute but didn't like it. It kept their sites very static.

  • Ease of use: customizable, instant results
  • Flexability: type, time, topic, Modular
  • Interactive: Discovery -> search, most recent; Rate resources, comments; Polls; QuickBibs; widgets; Search boxes; RSS feeds; embed video;

Numbers: page hits more than doubled after implementing

Guides need marketing, but guides can be used as marketing.

Libguides as a tool for information literacy – What's a primary source? How to find sheet music?
as a collaboration tool with faculty – coedit guides with faculty. Promote faculty content – embedded faculty videos, etc.

It lets them highlight resources, content, and services in dynamic engaging ways.

Other options:
MyLibrary, SubjectsPlus, LibData, ResearchGuide, delicious, blogs, wikis


Widgets, tools and doodads for library webmasters

Library Staff Training: High Tech and High Touch

  • Trends
    • Increase of online learning
    • Dissatisfaction of existing online learning programs
    • Barriers to training
      • Staff time
      • Expertise
      • Lack of funding
      • Technology
  • Training methods
    • Face to face most popular
      • In house
      • Contractor
    • Conferences
    • Online training from outside source
  • Online learning adoption
    • Majority are today or will in two years
    • Methods
      • Synchronous – larger budgets
      • Self paced – all sizes
  • Blended learning
    • Adoption is varied
    • Not just online and face to face
    • Many libraries using web 2.0
  • Web based staff training
    • Wimba
    • Webx
    • Livemeeting
  • Formal training plans
    • Majority will in the next two years
    • Talent/performance management
  • Management content
    • Leadership and succession planning
      • Management
      • Supervision
    • Marketing and promoting services
    • Board/trustee training
  • Patron services
    • User services
      • Youth
      • Cultural and lingual diversity
      • Adults
    • Working with patrons
      • Difficult patrons
      • Social challenges
  • Tech Content
    • Information technology
    • Computer applications and tools
    • Web 2.0
  • Training budgets
    • Remaining static
    • Minority see increase in next 2 years
  • Impact and ROI of training
    • Morale/job satisfaction
    • Attendance and eval of trainings
    • Job performance ratings
    • Improved library services
  • Summary
    • Content design needs to fit into existing schedules
    • Budgets static, projected to increase
    • Online learning adoption slow, but will grow
    • Growing awareness and interest in web 2.0