In Response to Bell Hooks' Cultural Criticism

I want to start off by saying that I have a lot of respect for Bell Hooks and the work she has done. I feel her video about Cultural Criticism and becoming/being an enlightened witness bring up fantastic points about Hollywood, the media/entertainment industry, and mainstream society. At the same time however, I feel her argument contains some biases of its own.
I am in agreement with Hooks about the fact that the entertainment/media industry plays into and perpetuates stereotypes for its own profit. Her examples make this clear and support this argument. I also agree that for the most part, the public who views these products (film, TV shows, etc.) often deny that the media perpetuates stereotypes and negative attitudes about marginalized communities on purpose- I have witnessed my own family deny this idea in defense of their favorite tv shows. Then Hooks' started talking about the importance of literacy in becoming an enlightened witness. This part I had a bit of an issue with. While I agree that education is definitely the most valuable asset a person can have aside from character, I feel that she did not explain thoroughly that literacy does not inhibit a person from being able to critique and question the media they are subject to. One does not have to attain a college degree or even a GED to be able to hear a statement and think "Now wait a second, that doesn't sound quite right". I feel the ability to question things and critique things comes from empowerment, and the feeling that you have a right to question things, rather than the feeling that you can question things using pretty words. I do believe that literacy definitely helps a person articulate their thoughts but feel that an illiterate person can question the media too. I wish Bell Hooks' had touched on that more, and feel that by not clarifying that part of her argument, she may have alienated some who are less educated than herself.