Compstaff receives positive feedback from customer satisfaction survey
The Institute's IT Services (aka Compstaff) completed its first annual customer satisfaction survey in March. 96% of respondents reported that Compstaff's service met or exceeded their expectations, and the quality of their interactions with IT staff was rated 4.5 out of 5 stars. See full survey results. The IT team currently is making plans to address suggestions by respondents to further improve its services.
Positive feedback includes:
-"Excellent. Curious. Competent. Professional! A model 'support' unit that helps us achieve our mission across many dimensions. Exception."
-"Compstaff provides the level of service we need and does it with a smile and with enthusiasm."
-"Over the last couple of years, there has been major improvement in customer service attitude and quick response time. Thanks!"
Kudos to Will Bear, IT manager, and the entire IT team!
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