While eating at a relatively popular restaurant recently (I won't say their name, but I will say that they are known for their chicken wings ;-] ), I made an interesting observation. There wasn't a single worker there who was the least bit unattractive. Then I thought back to my experiences with this same restaurant in different locations, and came upon the realization that just about every single person that worked for that chain was decently good looking.
Using this as a backdrop, I looked more into this idea of physical appearance and hiring. While doing so I happened upon an interesting article that talked about the "what is beautiful is good" stereotype. It would seem that our society leads us to believe that more attractive people are happier, more social, and altogether more successful. Therefore, this one characteristic can, in some instances, influence the hiring process. There is a very heavy bias that exists. In one experiment, it was discovered that looks had a huge effect on the ratings of potential in applicants. But why is this so when there is no true support behind the ideal? Somehow the human brain, especially in the western world, is programmed to create a correlation between performance and looks that is not actually there. I believe that this says a lot about our society.
Article Referenced: http://www.hofstra.edu/pdf/orsp_shahani-denning_spring03.pdf
I definitely agree with the fact that looks have a huge impact on whether or not one gets hired (I do not agree that more attractive people are better at their jobs). However, I have heard from people I know who hire people and they say that they only will hire people who are attractive, particularly women. Interestingly enough it also was a restaurant. They said that if the girl was not pretty that they would not get the job. I think this is wrong, but this is how our society works. Not that that is an excuse, because you may be getting a more attractive person but they could be terrible at their job.