Information Technology Systems and Services.

infotech.NEWS

Technology news for UMD faculty, staff and students

ITSS By the Numbers: Help Desk

| No Comments

The ITSS Help Desk is the primary contact for the information technology problem reporting and technical assistance needs of the UMD campus community. The Help Desk serves as a liaison between our customers and the ITSS technical staff, monitoring and coordinating solutions to customer needs. Help Desk staff strive to ensure customer satisfaction by providing prompt, courteous, and effective support.

From January 1 through June 30, 2012, the team:

  • answered 10,124 phone calls.
  • created 6,862 tickets and resolved 4,601 problems at the Help Desk.
  • answered 76 calls per day on average and 202 on the highest-volume day.

Leave a comment