Technology news for UMD faculty, staff and students
The ITSS Desktop Team improves planning and delivery of desktop support services for UMD faculty, staff and students, helping them to be successful and independent in their work with electronic information and computing applications.
From July 1 through December 31, 2012, the ITSS Desktop Team resolved 1300 requests for assistance, which came in through the ITSS Help Desk.
The ITSS Web Team develops and facilitates development of accurate, well organized, and accessible technical documentation and other written information in support of ITSS and other UMD organizations.
From July 1 through December 31, 2012, the ITSS web site:
From September 4 through November 30, 2012, the ITSS Facebook site:
The ITSS Help Desk is the primary contact for the information technology problem reporting and technical assistance needs of the UMD campus community. The Help Desk serves as a liaison between our customers and the ITSS technical staff, monitoring and coordinating solutions to customer needs. Help Desk staff strive to ensure customer satisfaction by providing prompt, courteous, and effective support.
From January 1 through June 30, 2012, the team:
The ITSS Training Team improves planning, marketing, and delivery of technology training for faculty, staff, and students on the UMD campus.
For further information please consult our Training Web site.
From January 1 through June 30, 2012, the team offered:
For further information please consult our Tech Camp Web site.
Twenty-two faculty members will be embarking on a new format for Tech Camp - a 10 week, online experience based on the standards for a two credit class. This means they will be devoting approximately five hours a week to Tech Camp.
All of the Tech Camp participants are developing one or more online courses to be taught during the 2013-2014 academic year.
Tech Camp runs from February 11, 2013 to April 28, 2013.
ITSS is proud to serve the UMD campus. We have an experienced and highly-educated staff.
On November 30, 2012, ITSS had:
The ITSS Student Supervision Team provides support for ITSS supervisors of student employees, including producing written material to clarify the roles of student employees and the policies and practices of student supervision. The team promotes the most efficient and equitable environment for students to provide excellent service and benefit from a great work experience.
From January 1 through June 30, 2012, the team reported:
The ITSS Student Computing Team designs, implements, manages and improves ITSS-funded student computing areas, which include Macintosh and Windows full access labs, and Windows and Macintosh general access computing areas. The team also assists in the daily management of and develops policies and procedures for these areas.
From January 1 through June 30, 2012, the team reported:
The ITSS Faculty Technology Team provides support for faculty, enabling them to use technology to enhance teaching, learning, and research as well as encouraging them to model effective and ethical use of technology for their students.
From January 1 through June 30, 2012, the team reported:
The ITSS Security Team addresses the many security concerns ranging from systems, network, end user workstations, credit card processing, and forensics. The team recommends and evaluates policy and procedures, establishes preventative techniques, and manages incident detection and response.
From July 1 through December 31, 2011, the team reported:
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